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Unable to add new snapin

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FOG Problems
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  • T
    theWizard
    last edited by Nov 15, 2016, 3:46 PM

    Server
    • FOG Version: rc23
    • OS: ubuntu 14
    Client
    • Service Version: 11.5
    • OS: win7
    Description

    Is anyone else unable to add a new snapin ? If i attempt to add a new one i get “Failed to add/update snapin file”

    W 1 Reply Last reply Nov 16, 2016, 3:45 PM Reply Quote 0
    • T
      Tom Elliott
      last edited by Nov 15, 2016, 5:08 PM

      I’m not seeing a problem with creating new snapins, or updating existing snapins.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 1
      • T
        THEMCV
        last edited by Nov 15, 2016, 5:09 PM

        @Tom-Elliott Same. I’ve been working on snapins today all day.

        1 Reply Last reply Reply Quote 1
        • T
          Tom Elliott
          last edited by Nov 15, 2016, 5:10 PM

          You might check that ftp is running? If it is, check that user and password are set properly for the storage node that is being uploaded to.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • X
            x23piracy
            last edited by Nov 15, 2016, 6:07 PM

            Solution? (it’s solved!)

            ║▌║█║▌│║▌║▌█

            T 1 Reply Last reply Nov 15, 2016, 6:18 PM Reply Quote 0
            • T
              Tom Elliott @x23piracy
              last edited by Nov 15, 2016, 6:18 PM

              @x23piracy It’s solved because the issue doesn’t exist. I believe the problem is FTP permissions or credentials as to the reason why it’s not working. There is also the possiblity the temp folder is unable to be written to. Too many variables, but not something that fog is directly causing.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              1 Reply Last reply Reply Quote 1
              • W
                Wayne Workman
                last edited by Nov 15, 2016, 6:29 PM

                Even a full partition could cause it.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

                T 1 Reply Last reply Nov 16, 2016, 2:26 PM Reply Quote 0
                • T
                  theWizard @Wayne Workman
                  last edited by Nov 16, 2016, 2:26 PM

                  @Wayne-Workman
                  Well i have no full partition,
                  FTP is running correctly,
                  FTP Credentials have been checked but also reset to what they should be to make sure,
                  FTP restarted

                  Still no go. Any advise on what to try.

                  W 1 Reply Last reply Nov 16, 2016, 2:28 PM Reply Quote 0
                  • W
                    Wayne Workman @theWizard
                    last edited by Nov 16, 2016, 2:28 PM

                    @theWizard Is the snapin file you’re trying to upload larger than the snapin upload limit? How big is it?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    T 1 Reply Last reply Nov 16, 2016, 2:28 PM Reply Quote 0
                    • T
                      theWizard @Wayne Workman
                      last edited by Nov 16, 2016, 2:28 PM

                      @Wayne-Workman 126kb so no its just a script as an exe.

                      W 1 Reply Last reply Nov 16, 2016, 2:30 PM Reply Quote 0
                      • W
                        Wayne Workman @theWizard
                        last edited by Nov 16, 2016, 2:30 PM

                        @theWizard Are there any apache errors immediately after trying? Web Interface -> FOG Configuration -> Log Viewer -> Apache errors

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        T 1 Reply Last reply Nov 16, 2016, 2:42 PM Reply Quote 0
                        • T
                          theWizard @Wayne Workman
                          last edited by Nov 16, 2016, 2:42 PM

                          @Wayne-Workman I tried to check in gui but fog is not reporting any it just says no logs found for any logs.

                          W 1 Reply Last reply Nov 16, 2016, 2:51 PM Reply Quote 0
                          • W
                            Wayne Workman @theWizard
                            last edited by Nov 16, 2016, 2:51 PM

                            @theWizard Can you give me the output of these two commands please?
                            ls -laht /opt/fog/log
                            ls -laht /

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            T 1 Reply Last reply Nov 16, 2016, 3:06 PM Reply Quote 0
                            • T
                              theWizard @Wayne Workman
                              last edited by Wayne Workman Nov 16, 2016, 9:40 AM Nov 16, 2016, 3:06 PM

                              @Wayne-Workman said in Unable to add new snapin:

                              > ls -laht /opt/fog/log
                              total 8.0K
                              drwxrwxrwx 2 fog www-data 4.0K Nov 16 14:37 .
                              drwxrwxrwx 6 fog www-data 4.0K Nov 15 15:47 ..
                              > ls -laht /
                              total 132K
                              drwxrwxrwt   6 root root     4.0K Nov 16 15:10 tmp
                              drwxr-xr-x 137 root root      12K Nov 16 14:18 etc
                              drwxr-xr-x  32 root root     1.1K Nov 15 16:03 run
                              drwxr-xr-x   6 root root     4.0K Nov 15 15:47 tftpboot.prev
                              drwxr-xr-x  27 root root     4.0K Nov 15 15:47 .
                              drwxr-xr-x  27 root root     4.0K Nov 15 15:47 ..
                              drwxr-xr-x  12 root root     4.0K Nov 15 15:45 home
                              drwxr-xr-x  17 root root     4.4K Nov 11 08:42 dev
                              dr-xr-xr-x  13 root root        0 Nov 11 08:41 sys
                              dr-xr-xr-x 274 root root        0 Nov 11 08:41 proc
                              -rw-r--r--   1 root root       41 Nov  7 14:47 fogscheduler.log
                              -rw-r--r--   1 root root       56 Nov  7 14:40 fogsnapinrep.log
                              drwxr-xr-x   2 root root     4.0K Nov  3 10:57 bin
                              drwxr-xr-x   3 root root     4.0K Nov  3 10:56 boot
                              lrwxrwxrwx   1 root root       29 Nov  3 10:55 vmlinuz -> boot/vmlinuz-4.4.0-45-generic
                              lrwxrwxrwx   1 root root       32 Nov  3 10:55 initrd.img -> boot/initrd.img-4.4.0-45-generic
                              drwxr-xr-x   6 fog  root     4.0K Oct 24 15:39 tftpboot
                              drwxr-xr-x  48 fog  www-data 4.0K Oct 24 11:26 images
                              lrwxrwxrwx   1 root root       29 Sep 29 16:08 vmlinuz.old -> boot/vmlinuz-4.4.0-38-generic
                              lrwxrwxrwx   1 root root       32 Sep 29 16:08 initrd.img.old -> boot/initrd.img-4.4.0-38-generic
                              drwxr-xr-x   2 root root      12K Sep 28 15:46 sbin
                              drwx------   6 root root     4.0K Sep  8 11:01 root
                              -rw-r--r--   1 root root     2.3K Sep  8 11:00 webmin-setup.out
                              drwxr-xr-x  15 root root     4.0K Sep  8 10:59 var
                              drwxrwxrwx  11 root www-data 4.0K Aug 17 10:54 svn
                              drwxr-xr-x  23 root root     4.0K Aug  1 10:38 lib
                              drwxr-xr-x   2 root root     4.0K Aug  1 10:34 lib64
                              drwxr-xr-x   3 root root     4.0K Mar 23  2016 mnt
                              drwxr-xr-x   3 root root     4.0K Mar 23  2016 media
                              drwxr-xr-x   3 root root     4.0K Mar 23  2016 opt
                              drwxr-xr-x   3 root root     4.0K Mar 23  2016 srv
                              drwxrwxr-x   2 root root     4.0K Mar 23  2016 cdrom
                              drwx------   2 root root      16K Mar 23  2016 lost+found
                              drwxr-xr-x  10 root root     4.0K Feb 17  2016 usr
                              
                              T 1 Reply Last reply Nov 16, 2016, 3:32 PM Reply Quote 0
                              • T
                                theWizard @theWizard
                                last edited by Nov 16, 2016, 3:32 PM

                                @Wayne-Workman Also tried re running the installer but no change, any ideas ?

                                W 1 Reply Last reply Nov 16, 2016, 3:36 PM Reply Quote 0
                                • W
                                  Wayne Workman @theWizard
                                  last edited by Nov 16, 2016, 3:36 PM

                                  @theWizard Yes, I have ideas. I need to talk with Tom first about it.

                                  @Tom-Elliott This is a case where the logs are going to the / directory instead of /opt/fog/log due to DB connectivity issues. What do we do? I suspect this is probably related to being unable to create a new snapin somehow as well.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                  Daily Clean Installation Results:
                                  https://fogtesting.fogproject.us/
                                  FOG Reporting:
                                  https://fog-external-reporting-results.fogproject.us/

                                  T 1 Reply Last reply Nov 16, 2016, 3:39 PM Reply Quote 0
                                  • T
                                    Tom Elliott @Wayne Workman
                                    last edited by Nov 16, 2016, 3:39 PM

                                    @Wayne-Workman Look at the date of the files.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    W 1 Reply Last reply Nov 16, 2016, 3:39 PM Reply Quote 0
                                    • W
                                      Wayne Workman @Tom Elliott
                                      last edited by Nov 16, 2016, 3:39 PM

                                      @Tom-Elliott November 7th. Last week.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

                                      T 1 Reply Last reply Nov 16, 2016, 3:41 PM Reply Quote 0
                                      • T
                                        Tom Elliott @Wayne Workman
                                        last edited by Nov 16, 2016, 3:41 PM

                                        @Wayne-Workman Precisely.

                                        The guess I have? PHP FPM is the issue, why, because last week we switched the ondrej stuff becuase they changed.

                                        But again, this is not a bug in FOG. This is a change in OS and Repo structure which is already “corrected” for.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        1 Reply Last reply Reply Quote 1
                                        • W
                                          Wayne Workman @theWizard
                                          last edited by Wayne Workman Nov 16, 2016, 9:46 AM Nov 16, 2016, 3:45 PM

                                          @theWizard Try to uninstall the old php-fpm version, and then install the newer version, and then give the server a reboot.

                                          apt-get remove php5-fpm -y
                                          apt-get install php5.6-fpm -y

                                          Also, topic has been moved to FOG Problems.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                          Daily Clean Installation Results:
                                          https://fogtesting.fogproject.us/
                                          FOG Reporting:
                                          https://fog-external-reporting-results.fogproject.us/

                                          T 1 Reply Last reply Nov 16, 2016, 4:00 PM Reply Quote 0
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