Unable to add new snapin

[Wayne Workman]

@theWizard Are there any apache errors immediately after trying? Web Interface -> FOG Configuration -> Log Viewer -> Apache errors

[theWizard]

@Wayne-Workman I tried to check in gui but fog is not reporting any it just says no logs found for any logs.

[Wayne Workman]

@theWizard Can you give me the output of these two commands please?
ls -laht /opt/fog/log
ls -laht /

[theWizard]

@Wayne-Workman said in Unable to add new snapin:

> ls -laht /opt/fog/log
total 8.0K
drwxrwxrwx 2 fog www-data 4.0K Nov 16 14:37 .
drwxrwxrwx 6 fog www-data 4.0K Nov 15 15:47 ..
> ls -laht /
total 132K
drwxrwxrwt   6 root root     4.0K Nov 16 15:10 tmp
drwxr-xr-x 137 root root      12K Nov 16 14:18 etc
drwxr-xr-x  32 root root     1.1K Nov 15 16:03 run
drwxr-xr-x   6 root root     4.0K Nov 15 15:47 tftpboot.prev
drwxr-xr-x  27 root root     4.0K Nov 15 15:47 .
drwxr-xr-x  27 root root     4.0K Nov 15 15:47 ..
drwxr-xr-x  12 root root     4.0K Nov 15 15:45 home
drwxr-xr-x  17 root root     4.4K Nov 11 08:42 dev
dr-xr-xr-x  13 root root        0 Nov 11 08:41 sys
dr-xr-xr-x 274 root root        0 Nov 11 08:41 proc
-rw-r--r--   1 root root       41 Nov  7 14:47 fogscheduler.log
-rw-r--r--   1 root root       56 Nov  7 14:40 fogsnapinrep.log
drwxr-xr-x   2 root root     4.0K Nov  3 10:57 bin
drwxr-xr-x   3 root root     4.0K Nov  3 10:56 boot
lrwxrwxrwx   1 root root       29 Nov  3 10:55 vmlinuz -> boot/vmlinuz-4.4.0-45-generic
lrwxrwxrwx   1 root root       32 Nov  3 10:55 initrd.img -> boot/initrd.img-4.4.0-45-generic
drwxr-xr-x   6 fog  root     4.0K Oct 24 15:39 tftpboot
drwxr-xr-x  48 fog  www-data 4.0K Oct 24 11:26 images
lrwxrwxrwx   1 root root       29 Sep 29 16:08 vmlinuz.old -> boot/vmlinuz-4.4.0-38-generic
lrwxrwxrwx   1 root root       32 Sep 29 16:08 initrd.img.old -> boot/initrd.img-4.4.0-38-generic
drwxr-xr-x   2 root root      12K Sep 28 15:46 sbin
drwx------   6 root root     4.0K Sep  8 11:01 root
-rw-r--r--   1 root root     2.3K Sep  8 11:00 webmin-setup.out
drwxr-xr-x  15 root root     4.0K Sep  8 10:59 var
drwxrwxrwx  11 root www-data 4.0K Aug 17 10:54 svn
drwxr-xr-x  23 root root     4.0K Aug  1 10:38 lib
drwxr-xr-x   2 root root     4.0K Aug  1 10:34 lib64
drwxr-xr-x   3 root root     4.0K Mar 23  2016 mnt
drwxr-xr-x   3 root root     4.0K Mar 23  2016 media
drwxr-xr-x   3 root root     4.0K Mar 23  2016 opt
drwxr-xr-x   3 root root     4.0K Mar 23  2016 srv
drwxrwxr-x   2 root root     4.0K Mar 23  2016 cdrom
drwx------   2 root root      16K Mar 23  2016 lost+found
drwxr-xr-x  10 root root     4.0K Feb 17  2016 usr

[theWizard]

@Wayne-Workman Also tried re running the installer but no change, any ideas ?

[Wayne Workman]

@theWizard Yes, I have ideas. I need to talk with Tom first about it.

@Tom-Elliott This is a case where the logs are going to the / directory instead of /opt/fog/log due to DB connectivity issues. What do we do? I suspect this is probably related to being unable to create a new snapin somehow as well.

[Tom Elliott]

@Wayne-Workman Look at the date of the files.

[Wayne Workman]

@Tom-Elliott November 7th. Last week.

[Tom Elliott]

@Wayne-Workman Precisely.

The guess I have? PHP FPM is the issue, why, because last week we switched the ondrej stuff becuase they changed.

But again, this is not a bug in FOG. This is a change in OS and Repo structure which is already “corrected” for.

[Wayne Workman]

@theWizard Try to uninstall the old php-fpm version, and then install the newer version, and then give the server a reboot.

apt-get remove php5-fpm -y
apt-get install php5.6-fpm -y

Also, topic has been moved to FOG Problems.

[theWizard]

@Wayne-Workman Ok followed your steps and checked again, same result for both logs and snapins. If i try re running the installer it fails on installing php-fpm ( i assume the old one ? ).

[Tom Elliott]

@theWizard Are you using git or svn for installation?

[theWizard]

@Tom-Elliott Attempted svn but have both available if needed.

[Tom Elliott]

Worked with @theWizard yesterday via remote session.

Found that the snapins were being uploaded to another storage node. That storage node /opt/fog/snapins folder had incorrect permissions on it.

Fixed the permissions and confirmed the working on working-RC-24. I’m solving this thread.