Problem updating fog: Backing up Database ... failed

[K.Hays]

Currently on Fog trunk, but a very outdated version. Cant remember exactly what it was, maybe 7084 or something similar. Also I cant access the web gui to see it. I’m also on Ubuntu 14.04. The problem occurred when I tried to update to the newest version of fog, everything seemed to be going alright until this point, the one other thing that it said whilst installing was “server subnet mask: error: c is not recognized”. I checked .fogsettings and the subnet is correct. I’m not very skilled with commands so bare with me.

[K.Hays]

I know there was a post similar to this but I believe his problem had to do with the fact he had a proxy, I do not.

[Wayne Workman]

Where you cloned the fog repo, can you look inside of bin/error_log there will be some files in there, with version numbers on them. Get the latest one and upload it here please. The file contains all the redirected output from the installer, and it’s how we will know what is going wrong.

[K.Hays]

Enter new UNIX password: Retype new UNIX password: passwd: password updated successfully
 * Stopping FOG Computer Imaging Solution: FOGMulticastManager
start-stop-daemon: warning: failed to kill 7822: No such process
   ...done.
 * Stopping FOG Computer Imaging Solution: FOGImageReplicator
start-stop-daemon: warning: failed to kill 7862: No such process
   ...done.
 * Stopping FOG Computer Imaging Solution: FOGSnapinReplicator
   ...done.
 * Stopping FOG Computer Imaging Solution: FOGScheduler
   ...done.
 * Stopping FOG Computer Imaging Solution: FOGPingHosts
   ...done.
mysql stop/waiting
mysql start/running, process 9015
 * Stopping web server apache2
 * 
php5-fpm stop/waiting
Site 001-fog disabled.
To activate the new configuration, you need to run:
  service apache2 reload
mysqlnd
mcrypt
Signature ok
subject=/CN=10.40.0.7
Getting CA Private Key
ln: failed to create symbolic link ‘/var/www/fog/fog’: File exists
Module php5 already enabled
Module rewrite already enabled
Considering dependency setenvif for ssl:
Module setenvif already enabled
Considering dependency mime for ssl:
Module mime already enabled
Considering dependency socache_shmcb for ssl:
Module socache_shmcb already enabled
Module ssl already enabled
Enabling site 001-fog.
To activate the new configuration, you need to run:
  service apache2 reload
 * Stopping web server apache2
 * 
 * Starting web server apache2
 * 
stop: Unknown instance: 
php5-fpm start/running, process 9461
 * apache2 is running
php5-fpm start/running, process 9461
--2016-08-12 14:22:17--  http://10.40.0.7//fog//maintenance/backup_db.php
Connecting to 10.40.0.7:80... connected.
HTTP request sent, awaiting response... 500 Internal Server Error
2016-08-12 14:22:17 ERROR 500: Internal Server Error.

Mod edited to use code box.

[Wayne Workman]

@K.Hays Does your DB have a password? Are you running the installer as root? If so, how do you become root exactly?

[K.Hays]

@Wayne-Workman I believe so

[Wayne Workman]

@K.Hays said in Problem updating fog: Backing up Database ... failed:

@Wayne-Workman I believe so

Doublecheck that this username/password is correct inside /opt/fog/.fogsettings
They are listed as snmysqluser and snmysqlpass and snmysqlhost

[K.Hays]

@Wayne-Workman so should the mysql name and password be the same as my database name and password?

[K.Hays]

@Wayne-Workman Also i am running as root, by “sudo -i” or running the command with just “sudo” in front

[K.Hays]

@Wayne-Workman This is what the actual install says

 * Here are the settings FOG will use:
 * Base Linux: Debian
 * Detected Linux Distribution: Ubuntu
 * Server IP Address: 10.40.0.7
 * Server Subnet Mask: Error: c is not recognized
 * Interface: eth0
 * Installation Type: Normal Server
 * Donate: 0
 * Internationalization: 0
 * Image Storage Location: /images
 * Using FOG DHCP: No
 * DHCP will NOT be setup but you must setup your
 | current DHCP server to use FOG for PXE services.

 * On a Linux DHCP server you must set: next-server and filename

 * On a Windows DHCP server you must set options 066 and 067

 * Option 066/next-server is the IP of the FOG Server: (e.g. 10.40.0.7)
 * Option 067/filename is the bootfile: (e.g. undionly.kpxe)


 * Are you sure you wish to continue (Y/N) 
 * Installation Started

 * Installing required packages, if this fails
 | make sure you have an active internet connection.

 * Adding needed repository....................................OK
 * Preparing Package Manager...................................OK
 * Packages to be installed:

	apache2 build-essential cpp curl g++ gcc gzip htmldoc lftp libapache2-mod-php5 libc6 libcurl3 m4 mysql-client mysql-server net-tools nfs-kernel-server openssh-server php5 php5-bcmath php5-cli php5-curl php5-fpm php5-gd php5-json php5-mcrypt php5-mysqlnd php-gettext sysv-rc-conf tar tftpd-hpa tftp-hpa vsftpd wget xinetd zlib1g 


 * Skipping package: apache2...................................(Already Installed)
 * Skipping package: build-essential...........................(Already Installed)
 * Skipping package: cpp.......................................(Already Installed)
 * Skipping package: curl......................................(Already Installed)
 * Skipping package: g++.......................................(Already Installed)
 * Skipping package: gcc.......................................(Already Installed)
 * Skipping package: gzip......................................(Already Installed)
 * Skipping package: htmldoc...................................(Already Installed)
 * Skipping package: lftp......................................(Already Installed)
 * Skipping package: libapache2-mod-php5.......................(Already Installed)
 * Skipping package: libc6.....................................(Already Installed)
 * Skipping package: libcurl3..................................(Already Installed)
 * Skipping package: m4........................................(Already Installed)
 * Skipping package: mysql-client..............................(Already Installed)
 * Skipping package: mysql-server..............................(Already Installed)
 * Skipping package: net-tools.................................(Already Installed)
 * Skipping package: nfs-kernel-server.........................(Already Installed)
 * Skipping package: openssh-server............................(Already Installed)
 * Skipping package: php5......................................(Already Installed)
 * Skipping package: php5-bcmath...............................(Does not exist)
 * Skipping package: php5-cli..................................(Already Installed)
 * Skipping package: php5-curl.................................(Already Installed)
 * Skipping package: php5-fpm..................................(Already Installed)
 * Skipping package: php5-gd...................................(Already Installed)
 * Skipping package: php5-json.................................(Already Installed)
 * Skipping package: php5-mcrypt...............................(Already Installed)
 * Skipping package: php5-mysqlnd..............................(Already Installed)
 * Skipping package: php-gettext...............................(Already Installed)
 * Skipping package: sysv-rc-conf..............................(Already Installed)
 * Skipping package: tar.......................................(Already Installed)
 * Skipping package: tftpd-hpa.................................(Already Installed)
 * Skipping package: tftp-hpa..................................(Already Installed)
 * Skipping package: vsftpd....................................(Already Installed)
 * Skipping package: wget......................................(Already Installed)
 * Skipping package: xinetd....................................(Already Installed)
 * Skipping package: zlib1g....................................(Already Installed)
 * Updating packages as needed.................................OK

 * Confirming package installation

 * Checking package: apache2...................................OK
 * Checking package: build-essential...........................OK
 * Checking package: cpp.......................................OK
 * Checking package: curl......................................OK
 * Checking package: g++.......................................OK
 * Checking package: gcc.......................................OK
 * Checking package: gzip......................................OK
 * Checking package: htmldoc...................................OK
 * Checking package: lftp......................................OK
 * Checking package: libapache2-mod-php5.......................OK
 * Checking package: libc6.....................................OK
 * Checking package: libcurl3..................................OK
 * Checking package: m4........................................OK
 * Checking package: mysql-client..............................OK
 * Checking package: mysql-server..............................OK
 * Checking package: net-tools.................................OK
 * Checking package: nfs-kernel-server.........................OK
 * Checking package: openssh-server............................OK
 * Checking package: php5......................................OK
 * Checking package: php5-cli..................................OK
 * Checking package: php5-curl.................................OK
 * Checking package: php5-fpm..................................OK
 * Checking package: php5-gd...................................OK
 * Checking package: php5-json.................................OK
 * Checking package: php5-mcrypt...............................OK
 * Checking package: php5-mysqlnd..............................OK
 * Checking package: php-gettext...............................OK
 * Checking package: sysv-rc-conf..............................OK
 * Checking package: tar.......................................OK
 * Checking package: tftpd-hpa.................................OK
 * Checking package: tftp-hpa..................................OK
 * Checking package: vsftpd....................................OK
 * Checking package: wget......................................OK
 * Checking package: xinetd....................................OK
 * Checking package: zlib1g....................................OK

 * Configuring services

 * Setting up fog user.........................................Already setup
 * Setting up fog password.....................................OK
 * Stopping FOGMulticastManager Service........................OK
 * Stopping FOGImageReplicator Service.........................OK
 * Stopping FOGSnapinReplicator Service........................OK
 * Stopping FOGScheduler Service...............................OK
 * Stopping FOGPingHosts Service...............................OK
 * Setting up and starting MySQL...............................OK
 * Backing up user reports.....................................Done
 * Stopping web service........................................OK
 * Removing vhost file.........................................OK
 * Is the MySQL password blank? (Y/n)  * Enter the MySQL password: 
 * Re-enter the MySQL password: 
mysql  Ver 14.14 Distrib 5.5.50, for debian-linux-gnu (i686) using readline 6.3
Copyright (c) 2000, 2016, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Usage: mysql [OPTIONS] [database]
  -?, --help          Display this help and exit.
  -I, --help          Synonym for -?
  --auto-rehash       Enable automatic rehashing. One doesn't need to use
                      'rehash' to get table and field completion, but startup
                      and reconnecting may take a longer time. Disable with
                      --disable-auto-rehash.
                      (Defaults to on; use --skip-auto-rehash to disable.)
  -A, --no-auto-rehash 
                      No automatic rehashing. One has to use 'rehash' to get
                      table and field completion. This gives a quicker start of
                      mysql and disables rehashing on reconnect.
  --auto-vertical-output 
                      Automatically switch to vertical output mode if the
                      result is wider than the terminal width.
  -B, --batch         Don't use history file. Disable interactive behavior.
                      (Enables --silent.)
  --character-sets-dir=name 
                      Directory for character set files.
  --column-type-info  Display column type information.
  -c, --comments      Preserve comments. Send comments to the server. The
                      default is --skip-comments (discard comments), enable
                      with --comments.
  -C, --compress      Use compression in server/client protocol.
  -#, --debug[=#]     This is a non-debug version. Catch this and exit.
  --debug-check       Check memory and open file usage at exit.
  -T, --debug-info    Print some debug info at exit.
  -D, --database=name Database to use.
  --default-character-set=name 
                      Set the default character set.
  --delimiter=name    Delimiter to be used.
  --enable-cleartext-plugin 
                      Enable/disable the clear text authentication plugin.
  -e, --execute=name  Execute command and quit. (Disables --force and history
                      file.)
  -E, --vertical      Print the output of a query (rows) vertically.
  -f, --force         Continue even if we get an SQL error.
  -G, --named-commands 
                      Enable named commands. Named commands mean this program's
                      internal commands; see mysql> help . When enabled, the
                      named commands can be used from any line of the query,
                      otherwise only from the first line, before an enter.
                      Disable with --disable-named-commands. This option is
                      disabled by default.
  -i, --ignore-spaces Ignore space after function names.
  --init-command=name SQL Command to execute when connecting to MySQL server.
                      Will automatically be re-executed when reconnecting.
  --local-infile      Enable/disable LOAD DATA LOCAL INFILE.
  -b, --no-beep       Turn off beep on error.
  -h, --host=name     Connect to host.
  -H, --html          Produce HTML output.
  -X, --xml           Produce XML output.
  --line-numbers      Write line numbers for errors.
                      (Defaults to on; use --skip-line-numbers to disable.)
  -L, --skip-line-numbers 
                      Don't write line number for errors.
  -n, --unbuffered    Flush buffer after each query.
  --column-names      Write column names in results.
                      (Defaults to on; use --skip-column-names to disable.)
  -N, --skip-column-names 
                      Don't write column names in results.
  --sigint-ignore     Ignore SIGINT (CTRL-C).
  -o, --one-database  Ignore statements except those that occur while the
                      default database is the one named at the command line.
  --pager[=name]      Pager to use to display results. If you don't supply an
                      option, the default pager is taken from your ENV variable
                      PAGER. Valid pagers are less, more, cat [> filename],
                      etc. See interactive help (\h) also. This option does not
                      work in batch mode. Disable with --disable-pager. This
                      option is disabled by default.
  -p, --password[=name] 
                      Password to use when connecting to server. If password is
                      not given it's asked from the tty.
  -P, --port=#        Port number to use for connection or 0 for default to, in
                      order of preference, my.cnf, $MYSQL_TCP_PORT,
                      /etc/services, built-in default (3306).
  --prompt=name       Set the mysql prompt to this value.
  --protocol=name     The protocol to use for connection (tcp, socket, pipe,
                      memory).
  -q, --quick         Don't cache result, print it row by row. This may slow
                      down the server if the output is suspended. Doesn't use
                      history file.
  -r, --raw           Write fields without conversion. Used with --batch.
  --reconnect         Reconnect if the connection is lost. Disable with
                      --disable-reconnect. This option is enabled by default.
                      (Defaults to on; use --skip-reconnect to disable.)
  -s, --silent        Be more silent. Print results with a tab as separator,
                      each row on new line.
  -S, --socket=name   The socket file to use for connection.
  --ssl               Enable SSL for connection (automatically enabled with
                      other flags).
  --ssl-ca=name       CA file in PEM format (check OpenSSL docs, implies
                      --ssl).
  --ssl-capath=name   CA directory (check OpenSSL docs, implies --ssl).
  --ssl-cert=name     X509 cert in PEM format (implies --ssl).
  --ssl-cipher=name   SSL cipher to use (implies --ssl).
  --ssl-key=name      X509 key in PEM format (implies --ssl).
  --ssl-verify-server-cert 
                      Verify server's "Common Name" in its cert against
                      hostname used when connecting. This option is disabled by
                      default.
  --ssl-mode=name     SSL connection mode.
  -t, --table         Output in table format.
  --tee=name          Append everything into outfile. See interactive help (\h)
                      also. Does not work in batch mode. Disable with
                      --disable-tee. This option is disabled by default.
  -u, --user=name     User for login if not current user.
  -U, --safe-updates  Only allow UPDATE and DELETE that uses keys.
  -U, --i-am-a-dummy  Synonym for option --safe-updates, -U.
  -v, --verbose       Write more. (-v -v -v gives the table output format).
  -V, --version       Output version information and exit.
  -w, --wait          Wait and retry if connection is down.
  --connect-timeout=# Number of seconds before connection timeout.
  --max-allowed-packet=# 
                      The maximum packet length to send to or receive from
                      server.
  --net-buffer-length=# 
                      The buffer size for TCP/IP and socket communication.
  --select-limit=#    Automatic limit for SELECT when using --safe-updates.
  --max-join-size=#   Automatic limit for rows in a join when using
                      --safe-updates.
  --secure-auth       Refuse client connecting to server if it uses old
                      (pre-4.1.1) protocol.
  --server-arg=name   Send embedded server this as a parameter.
  --show-warnings     Show warnings after every statement.
  --plugin-dir=name   Directory for client-side plugins.
  --default-auth=name Default authentication client-side plugin to use.

Default options are read from the following files in the given order:
/etc/my.cnf /etc/mysql/my.cnf /usr/etc/my.cnf ~/.my.cnf 
The following groups are read: mysql client
The following options may be given as the first argument:
--print-defaults        Print the program argument list and exit.
--no-defaults           Don't read default options from any option file.
--defaults-file=#       Only read default options from the given file #.
--defaults-extra-file=# Read this file after the global files are read.

Variables (--variable-name=value)
and boolean options {FALSE|TRUE}  Value (after reading options)
--------------------------------- ----------------------------------------
auto-rehash                       TRUE
auto-vertical-output              FALSE
character-sets-dir                (No default value)
column-type-info                  FALSE
comments                          FALSE
compress                          FALSE
debug-check                       FALSE
debug-info                        FALSE
database                          (No default value)
default-character-set             auto
delimiter                         ;
enable-cleartext-plugin           FALSE
vertical                          FALSE
force                             FALSE
named-commands                    FALSE
ignore-spaces                     FALSE
init-command                      (No default value)
local-infile                      FALSE
no-beep                           FALSE
host                              fog
html                              FALSE
xml                               FALSE
line-numbers                      TRUE
unbuffered                        FALSE
column-names                      FALSE
sigint-ignore                     FALSE
port                              3306
prompt                            mysql> 
quick                             FALSE
raw                               FALSE
reconnect                         FALSE
socket                            /var/run/mysqld/mysqld.sock
ssl                               FALSE
ssl-ca                            (No default value)
ssl-capath                        (No default value)
ssl-cert                          (No default value)
ssl-cipher                        (No default value)
ssl-key                           (No default value)
ssl-verify-server-cert            FALSE
table                             FALSE
user                              fog
safe-updates                      FALSE
i-am-a-dummy                      FALSE
connect-timeout                   0
max-allowed-packet                16777216
net-buffer-length                 16384
select-limit                      1000
max-join-size                     1000000
secure-auth                       FALSE
show-warnings                     FALSE
plugin-dir                        (No default value)
default-auth                      (No default value)
 * Setting up Apache and PHP files.............................OK
 * Testing and removing symbolic links if found................OK
 * Backing up old data.........................................OK
 * Copying back old web folder as is...........................OK
 * Ensuring all classes are lowercased.........................OK
 * Copying new files to web folder.............................OK
 * Creating config file........................................OK
 * Getting checksum files for kernels and inits................OK
 * Downloading inits, kernels, and the fog client..............OK
 * Comparing checksums of kernels and inits....................Done
 * Enabling apache and fpm services on boot....................OK
 * Creating SSL Certificate....................................OK
 * Creating auth pub key and cert..............................OK
 * Resetting SSL Permissions...................................OK
 * Setting up SSL FOG Server...................................OK
 * Restarting Apache2 for fog vhost............................OK
 * Changing permissions on apache log files....................OK
 * Backing up database.........................................Failed!

[Sebastian Roth]

@K-Hays What do you see in the last 20 lines of the install logs (/path/to/checked/out/fogproject/bin/error_log/…)??

[K.Hays]

@Sebastian-Roth

The script you are attempting to invoke has been converted to an Upstart
job, but lsb-header is not supported for Upstart jobs.
insserv: warning: script 'friendly-recovery' missing LSB tags and overrides
insserv: Default-Start undefined, assuming empty start runlevel(s) for script `friendly-recovery'
insserv: Default-Stop  undefined, assuming empty stop  runlevel(s) for script `friendly-recovery'
The script you are attempting to invoke has been converted to an Upstart
job, but lsb-header is not supported for Upstart jobs.
insserv: warning: script 'cron' missing LSB tags and overrides
insserv: Default-Start undefined, assuming empty start runlevel(s) for script `cron'
insserv: Default-Stop  undefined, assuming empty stop  runlevel(s) for script `cron'
 * Starting FOG Computer Imaging Solution: FOGMulticastManager
   ...fail!
 * Starting FOG Computer Imaging Solution: FOGImageReplicator
   ...fail!
 * Starting FOG Computer Imaging Solution: FOGSnapinReplicator
   ...fail!
 * Starting FOG Computer Imaging Solution: FOGScheduler
   ...fail!
 * Starting FOG Computer Imaging Solution: FOGPingHosts
   ...fail!
 * Stopping NFS kernel daemon
   ...done.
 * Unexporting directories for NFS kernel daemon...
   ...done.
 * Exporting directories for NFS kernel daemon...
   ...done.
 * Starting NFS kernel daemon
   ...done.

This is the other error log. There is two, one for the new version which i posted below, and one for the old version which is posted here.

[K.Hays]

@Sebastian-Roth Im currently on Version 7084, and was trying to upgrade to 1.3.0-RC-8.

[Quazz]

@K.Hays Could you post your /opt/fog/.fogsettings file here?

[K.Hays]

This post is deleted!

[K.Hays]

This post is deleted!

[Sebastian Roth]

@K-Hays Sorry for the delay. I am preparing to move house these days and don’t get much time for FOG stuff…

Sorry didn’t see that you already posted this:

ln: failed to create symbolic link ‘/var/www/fog/fog’: File exists
...
--2016-08-12 14:22:17--  http://10.40.0.7//fog//maintenance/backup_db.php
Connecting to 10.40.0.7:80... connected.
HTTP request sent, awaiting response... 500 Internal Server Error
2016-08-12 14:22:17 ERROR 500: Internal Server Error.

Maybe something went wrong with those links. If you don’t have any modifications (kernels, initrds or whatever) within /var/www/ then I’d ask you to completely delete those and re-run the installer. See what you have in that directory, possibly there is /var/www/html/fog and /var/www/fog…

[K.Hays]

@Sebastian-Roth That got me further! But when i got to the Updating database schema there is no update option on the web page.

[Wayne Workman]

@K.Hays I suspect db issues. Try to connect to the DB, use the credentials in your .fogsettings file.

mysql -u fog -h fog -pfoggy -D fog
Note that no space between -p and foggy is intentional.

The snmysqlhost being set to fog is suspicious… normally this is left blank, is set to localhost or 127.0.0.1 for the main server.

[K.Hays]

@Wayne-Workman it said unknown host