"Unable to get subsection" error with RC-4
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I’m not entirely sure that apache error was caused by this. The timestamp on the error says 1:20 PM and the timestamps in the fog log are from 11:54 AM.
It looks like the apache error is from trying to list members of a group, or listing groups. Who is 192.168.35.155 ?
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If no .net, what if you install .net 4.0?
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)
Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG
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@Tom-Elliott I don’t think it can even be installed on anything that doesn’t have 4.0 or higher. I think I tried with Win7 when the smart installer came out - and it didn’t work, and I said screw it because it works out-of-box with Win10 with nothing additional installed - and we were going to 100% windows 10.
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@Tom-Elliott With .Net 4.5 on the image/host this error persists. Updated logs coming soon
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Did you restart after installing .NET?
Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.
Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)
Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG
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Also getting this same issue, Windows 10, RC-4 with client 0.11.3
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@Bob-Henderson said in "Unable to get subsection" error with RC-4:
Also getting this same issue, Windows 10, RC-4 with client 0.11.3
All hosts operating under RC-4 should have 0.11.4, and anything older should auto-update.
We need your fog log. -
Alright, here’s a chunk of the log, as it’s too long to post here in it’s entirety. Note, this image was originally captured on 8533. The server has been updated to RC-4 since then.
------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:41 AM Client-Info Client Version: 0.11.3 7/28/2016 8:41 AM Client-Info Client OS: Windows 7/28/2016 8:41 AM Client-Info Server Version: 8533 7/28/2016 8:41 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:41 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/28/2016 8:41 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&configure&newService&json 7/28/2016 8:41 AM Middleware::Response Success 7/28/2016 8:41 AM Service Sleeping for 95 seconds 7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&mac=34:02:86:FD:7C:58|34:02:86:FD:7C:59|34:E6:D7:7C:4B:96|34:02:86:FD:7C:5C||00:00:00:00:00:00:00:E0&newService&json 7/28/2016 8:43 AM Middleware::Authentication Waiting for authentication timeout to pass 7/28/2016 8:43 AM Middleware::Communication Download: http://10.1.0.24/fog/management/other/ssl/srvpublic.crt 7/28/2016 8:43 AM Data::RSA FOG Server CA cert found 7/28/2016 8:43 AM Middleware::Authentication Cert OK 7/28/2016 8:43 AM Middleware::Communication POST URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&authorize&newService 7/28/2016 8:43 AM Middleware::Response Invalid security token 7/28/2016 8:43 AM Middleware::Response Success 7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/service/getversion.php?clientver&newService&json 7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/service/getversion.php?newService&json 7/28/2016 8:43 AM Service Creating user agent cache 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ---------------------------------ClientUpdater-------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response Success ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ ----------------------------------TaskReboot---------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------HostnameChanger------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ---------------------------------SnapinClient--------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PowerManagement------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 7/28/2016 8:43 AM Client-Info Client Version: 0.11.3 7/28/2016 8:43 AM Client-Info Client OS: Windows 7/28/2016 8:43 AM Client-Info Server Version: 8533 7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection 7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&configure&newService&json 7/28/2016 8:43 AM Middleware::Response Success 7/28/2016 8:43 AM Service Sleeping for 115 seconds -
@Bob-Henderson Do me a favor (and hopefully yourself) and run “Reset Encryption Data” on the hosts giving this issue?
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no dice. Same errors.
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@Bob-Henderson Did it cycle back over in the log and you’re still seeing the same issue?
Can you post a log of the host you just reset encryption data on?
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looks like I needed to just give it a moment. I went down to take a look at it again, and it had joined the domain and all was hunky dory. I just reset the encryption on the other host that was giving me the same issue, and it joined right up as well.
Now, is there any way to not have to reset the encryption per host manually? I’m looking at 700 hosts to image out, and while it’s doable, it’ll be…tedious.
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@Bob-Henderson You can reset data to all hosts through groups.
I don’t know why it’s not getting the right codes. That I need to work with @joe-schmitt as I’m pretty sure we have code in place to prevent this issue.
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@Tom-Elliott Perfect. Thanks so much.
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@Bob-Henderson I have a group setup with all hosts in it and hit reset encryption there is I need to do for all. It is a quick and dirty way to do it.
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@Psycholiquid Just did the exact same thing, and pushed out an image multicast to 46 devices in 13 minutes, from start to being able to login.
best. Feeling. Ever.
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@Bob-Henderson Thats because @Tom-Elliott and the other devs rock here at FOG
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@Psycholiquid Don’t leave out @testers, @moderators and in general the users.
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@Psycholiquid said in "Unable to get subsection" error with RC-4:
@Bob-Henderson I have a group setup with all hosts in it and hit reset encryption there is I need to do for all. It is a quick and dirty way to do it.
Not even quick and dirty. This is the recommended way to do it.
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@Tom-Elliott Adding more info: Net 4.5.1 is included in my image (WIN 7 x64), I redeployed to host, verified, restarted for good measure. No change in snapin deployment, the error persists. Updated logs below.
@Wayne-Workman I did attempt to reset encryption on the host via Groups, 192.168.35.155 is my machine, and I think that’s what is showing in the Apache error logs. May not be related, but in searching past post on this error the Apache logs were posted and I wanted to include is as much info as I could. Let me know if more of that log would be helpful.
------------------------------------------------------------------------------ --------------------------------Authentication-------------------------------- ------------------------------------------------------------------------------ 7/27/2016 9:17 AM Client-Info Version: 0.11.4 7/27/2016 9:17 AM Client-Info OS: Windows 7/27/2016 9:17 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:19 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:19 AM Data::RSA FOG Server CA cert found 7/29/2016 9:19 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:19 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:19 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:19 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:19 AM Bus Registering ParseBus in channel Power 7/29/2016 9:19 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:42:4A:FE|B8:08:CF:42:4A:FA|28:F1:0E:21:C8:0C||00:00:00:00:00:00:00:E0&newService&json 7/29/2016 9:19 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:21 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:21 AM Data::RSA FOG Server CA cert found 7/29/2016 9:21 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:21 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:21 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:21 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:21 AM Middleware::Response Success 7/29/2016 9:21 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?clientver&newService&json 7/29/2016 9:21 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?newService&json 7/29/2016 9:21 AM Service Creating user agent cache 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:21 AM Service Initializing modules ------------------------------------------------------------------------------ ---------------------------------ClientUpdater-------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response Success ------------------------------------------------------------------------------ ------------------------------------------------------------------------------ ----------------------------------TaskReboot---------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------HostnameChanger------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ---------------------------------SnapinClient--------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PrinterManager-------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ --------------------------------PowerManagement------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:21 AM Client-Info Client Version: 0.11.4 7/29/2016 9:21 AM Client-Info Client OS: Windows 7/29/2016 9:21 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:21 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:21 AM Middleware::Response ERROR: Object reference not set to an instance of an object. ------------------------------------------------------------------------------ ----------------------------------UserTracker--------------------------------- ------------------------------------------------------------------------------ 7/29/2016 9:25 AM Client-Info Client Version: 0.11.4 7/29/2016 9:25 AM Client-Info Client OS: Windows 7/29/2016 9:25 AM Client-Info Server Version: 1.3.0-RC-4 7/29/2016 9:25 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:25 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:25 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&configure&newService&json 7/29/2016 9:25 AM Middleware::Response Success 7/29/2016 9:25 AM Service Sleeping for 132 seconds 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:42:4A:FE|B8:08:CF:42:4A:FA|28:F1:0E:21:C8:0C||00:00:00:00:00:00:00:E0&newService&json 7/29/2016 9:28 AM Middleware::Authentication Waiting for authentication timeout to pass 7/29/2016 9:28 AM Middleware::Communication Download: http://172.16.23.1/fog/management/other/ssl/srvpublic.crt 7/29/2016 9:28 AM Data::RSA FOG Server CA cert found 7/29/2016 9:28 AM Data::RSA ERROR: Certificate validation failed 7/29/2016 9:28 AM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid), A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. (NotTimeValid) 7/29/2016 9:28 AM Middleware::Authentication ERROR: Could not authenticate 7/29/2016 9:28 AM Middleware::Authentication ERROR: Certificate is not from FOG CA 7/29/2016 9:28 AM Middleware::Response Success 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?clientver&newService&json 7/29/2016 9:28 AM Middleware::Communication URL: http://172.16.23.1/fog/service/getversion.php?newService&json 7/29/2016 9:28 AM Service Creating user agent cache 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object. 7/29/2016 9:28 AM Middleware::Response ERROR: Unable to get subsection 7/29/2016 9:28 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
