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    "Unable to get subsection" error with RC-4

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    • PsycholiquidP
      Psycholiquid Testers
      last edited by

      Could that host have .Net 1 installed on it. Just a shot in the dark

      JoeGJ 1 Reply Last reply Reply Quote 0
      • JoeGJ
        JoeG @Psycholiquid
        last edited by

        @Psycholiquid Nope, no .NET on host

        FOG 1.3.0-RC-8, Ubuntu 14.04 LTS

        1 Reply Last reply Reply Quote 0
        • Wayne WorkmanW
          Wayne Workman
          last edited by

          I’m not entirely sure that apache error was caused by this. The timestamp on the error says 1:20 PM and the timestamps in the fog log are from 11:54 AM.

          It looks like the apache error is from trying to list members of a group, or listing groups. Who is 192.168.35.155 ?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          1 Reply Last reply Reply Quote 0
          • Tom ElliottT
            Tom Elliott
            last edited by

            If no .net, what if you install .net 4.0?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            Wayne WorkmanW JoeGJ 2 Replies Last reply Reply Quote 0
            • Wayne WorkmanW
              Wayne Workman @Tom Elliott
              last edited by Wayne Workman

              @Tom-Elliott I don’t think it can even be installed on anything that doesn’t have 4.0 or higher. I think I tried with Win7 when the smart installer came out - and it didn’t work, and I said screw it because it works out-of-box with Win10 with nothing additional installed - and we were going to 100% windows 10.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              1 Reply Last reply Reply Quote 0
              • JoeGJ
                JoeG @Tom Elliott
                last edited by

                @Tom-Elliott With .Net 4.5 on the image/host this error persists. Updated logs coming soon

                FOG 1.3.0-RC-8, Ubuntu 14.04 LTS

                1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott
                  last edited by

                  Did you restart after installing .NET?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  JoeGJ 1 Reply Last reply Reply Quote 0
                  • B
                    Bob Henderson
                    last edited by

                    Also getting this same issue, Windows 10, RC-4 with client 0.11.3

                    Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                    • Wayne WorkmanW
                      Wayne Workman @Bob Henderson
                      last edited by Wayne Workman

                      @Bob-Henderson said in "Unable to get subsection" error with RC-4:

                      Also getting this same issue, Windows 10, RC-4 with client 0.11.3

                      All hosts operating under RC-4 should have 0.11.4, and anything older should auto-update.
                      We need your fog log.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

                      B 1 Reply Last reply Reply Quote 0
                      • B
                        Bob Henderson @Wayne Workman
                        last edited by Bob Henderson

                        Alright, here’s a chunk of the log, as it’s too long to post here in it’s entirety. Note, this image was originally captured on 8533. The server has been updated to RC-4 since then.

                        
------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
7/28/2016 8:41 AM Client-Info Client Version: 0.11.3
7/28/2016 8:41 AM Client-Info Client OS:      Windows
7/28/2016 8:41 AM Client-Info Server Version: 8533
7/28/2016 8:41 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:41 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
7/28/2016 8:41 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&configure&newService&json
7/28/2016 8:41 AM Middleware::Response Success
7/28/2016 8:41 AM Service Sleeping for 95 seconds
7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&mac=34:02:86:FD:7C:58|34:02:86:FD:7C:59|34:E6:D7:7C:4B:96|34:02:86:FD:7C:5C||00:00:00:00:00:00:00:E0&newService&json
7/28/2016 8:43 AM Middleware::Authentication Waiting for authentication timeout to pass
7/28/2016 8:43 AM Middleware::Communication Download: http://10.1.0.24/fog/management/other/ssl/srvpublic.crt
7/28/2016 8:43 AM Data::RSA FOG Server CA cert found
7/28/2016 8:43 AM Middleware::Authentication Cert OK
7/28/2016 8:43 AM Middleware::Communication POST URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&authorize&newService
7/28/2016 8:43 AM Middleware::Response Invalid security token
7/28/2016 8:43 AM Middleware::Response Success
7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/service/getversion.php?clientver&newService&json
7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/service/getversion.php?newService&json

7/28/2016 8:43 AM Service Creating user agent cache
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
7/28/2016 8:43 AM Client-Info Client Version: 0.11.3
7/28/2016 8:43 AM Client-Info Client OS:      Windows
7/28/2016 8:43 AM Client-Info Server Version: 8533
7/28/2016 8:43 AM Middleware::Response ERROR: Unable to get subsection
7/28/2016 8:43 AM Middleware::Response ERROR: Object reference not set to an instance of an object.
7/28/2016 8:43 AM Middleware::Communication URL: http://10.1.0.24/fog/management/index.php?sub=requestClientInfo&configure&newService&json
7/28/2016 8:43 AM Middleware::Response Success
7/28/2016 8:43 AM Service Sleeping for 115 seconds
                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @Bob Henderson
                          last edited by

                          @Bob-Henderson Do me a favor (and hopefully yourself) and run “Reset Encryption Data” on the hosts giving this issue?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          B 1 Reply Last reply Reply Quote 0
                          • B
                            Bob Henderson @Tom Elliott
                            last edited by

                            @Tom-Elliott

                            no dice. Same errors.

                            Tom ElliottT 1 Reply Last reply Reply Quote 0
                            • Tom ElliottT
                              Tom Elliott @Bob Henderson
                              last edited by

                              @Bob-Henderson Did it cycle back over in the log and you’re still seeing the same issue?

                              Can you post a log of the host you just reset encryption data on?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              B 1 Reply Last reply Reply Quote 0
                              • B
                                Bob Henderson @Tom Elliott
                                last edited by

                                @Tom-Elliott

                                looks like I needed to just give it a moment. I went down to take a look at it again, and it had joined the domain and all was hunky dory. I just reset the encryption on the other host that was giving me the same issue, and it joined right up as well.

                                Now, is there any way to not have to reset the encryption per host manually? I’m looking at 700 hosts to image out, and while it’s doable, it’ll be…tedious.

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @Bob Henderson
                                  last edited by

                                  @Bob-Henderson You can reset data to all hosts through groups.

                                  I don’t know why it’s not getting the right codes. That I need to work with @joe-schmitt as I’m pretty sure we have code in place to prevent this issue.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  B H 2 Replies Last reply Reply Quote 2
                                  • B
                                    Bob Henderson @Tom Elliott
                                    last edited by

                                    @Tom-Elliott Perfect. Thanks so much.

                                    PsycholiquidP 1 Reply Last reply Reply Quote 0
                                    • PsycholiquidP
                                      Psycholiquid Testers @Bob Henderson
                                      last edited by

                                      @Bob-Henderson I have a group setup with all hosts in it and hit reset encryption there is I need to do for all. It is a quick and dirty way to do it.

                                      B Wayne WorkmanW 2 Replies Last reply Reply Quote 1
                                      • B
                                        Bob Henderson @Psycholiquid
                                        last edited by

                                        @Psycholiquid Just did the exact same thing, and pushed out an image multicast to 46 devices in 13 minutes, from start to being able to login.

                                        best. Feeling. Ever.

                                        PsycholiquidP 1 Reply Last reply Reply Quote 1
                                        • PsycholiquidP
                                          Psycholiquid Testers @Bob Henderson
                                          last edited by

                                          @Bob-Henderson Thats because @Tom-Elliott and the other devs rock here at FOG

                                          Tom ElliottT 1 Reply Last reply Reply Quote 1
                                          • Tom ElliottT
                                            Tom Elliott @Psycholiquid
                                            last edited by

                                            @Psycholiquid Don’t leave out @testers, @moderators and in general the users. 🙂

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            1 Reply Last reply Reply Quote 0
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