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SVN 8255 clients not showing the shutdown "pop-up" when reboot or shutdown scheduled.

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  • H
    Hanz
    last edited by Hanz Jun 24, 2016, 8:23 AM Jun 24, 2016, 2:22 PM

    This has been hit or miss lately and I was wondering if this was “under construction.” If not, I’d like to know how to debug this or where to look.

    I’d like to add that I have disabled the tray icon via msi editor. If that matters.

    1 Reply Last reply Reply Quote 0
    • J
      Joe Schmitt Senior Developer
      last edited by Joe Schmitt Jun 24, 2016, 8:32 AM Jun 24, 2016, 2:31 PM

      The shutdown prompt requires the user service to be running. More than likely what you are seeing is an effect of the auto update process. There is a bug where if a user is logged on during auto update, their user service is not started back up after the update. However, if they relogin in then all work properly.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      H 2 Replies Last reply Jun 24, 2016, 9:06 PM Reply Quote 1
      • H
        Hanz @Joe Schmitt
        last edited by Jun 24, 2016, 9:06 PM

        @Joe-Schmitt ok I’ll try it out

        1 Reply Last reply Reply Quote 0
        • H
          Hanz @Joe Schmitt
          last edited by Hanz Jun 27, 2016, 6:17 PM Jun 28, 2016, 12:16 AM

          @Joe-Schmitt this still isn’t working I don’t belive. I’m not sure how to verify the user service is running.

          1 Reply Last reply Reply Quote 0
          • J
            Joe Schmitt Senior Developer
            last edited by Jun 28, 2016, 12:56 AM

            @Hanz you can check ~/.fog_user.log or check for a FOGUserService.exe process.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            H 1 Reply Last reply Jun 28, 2016, 1:06 AM Reply Quote 0
            • H
              Hanz @Joe Schmitt
              last edited by Jun 28, 2016, 1:06 AM

              @Joe-Schmitt ok so these are my logs…with no prompt.

              6/27/2016 8:14 PM Service Sleeping for 3630 seconds
               6/27/2016 9:03 PM UserService Initializing - phase 1
               6/27/2016 9:03 PM Bus Registering ParseBus in channel Power
               6/27/2016 9:03 PM UserService Initializing - phase 2
               6/27/2016 9:03 PM Entry Creating obj
              
               6/27/2016 9:03 PM Service Starting service
               6/27/2016 9:03 PM Bus Became bus client
               6/27/2016 9:03 PM Bus Registering OnUpdate in channel Update
               6/27/2016 9:03 PM Bus Registering OnPower in channel Power
               6/27/2016 9:03 PM Bus Registering OnStatus in channel Status
              
               6/27/2016 9:03 PM Middleware::Response Success
              

              and

              -----------------------------------------------------------------------------
              --------------------------------PowerManagement-------------------------------
              ------------------------------------------------------------------------------
               6/27/2016 9:00 PM Client-Info Client Version: 0.11.2
               6/27/2016 9:00 PM Client-Info Client OS:      Windows
               6/27/2016 9:00 PM Client-Info Server Version: 
               6/27/2016 9:00 PM Middleware::Response Success
               6/27/2016 9:00 PM PowerManagement On demand restart requested
               6/27/2016 9:00 PM Power Creating shutdown command in 60 seconds
               6/27/2016 9:00 PM Bus {
                "self": true,
                "channel": "Power",
                "data": "{\r\n  \"action\": \"request\",\r\n  \"period\": 60,\r\n  \"options\": 1,\r\n  \"command\": \"/r /c \\\"FOG PowerManagement\\\" /t 0\",\r\n  \"message\": \"This computer needs to perform maintenance.\"\r\n}"
              }
               6/27/2016 9:00 PM Bus Emmiting message on channel: Power
              ------------------------------------------------------------------------------
              
               6/27/2016 9:00 PM Service Power operation being requested, checking back in 30 seconds
               6/27/2016 9:01 PM Service Power operation being requested, checking back in 30 seconds
               6/27/2016 9:01 PM Service Power operation being requested, checking back in 30 seconds
               6/27/2016 9:01 PM Power Creating shutdown request
               6/27/2016 9:01 PM Power Parameters: /r /c "FOG PowerManagement" /t 0
               6/27/2016 9:01 PM Bus {
                "self": true,
                "channel": "Power",
                "data": "{\r\n  \"action\": \"shuttingdown\"\r\n}"
              }
               6/27/2016 9:01 PM Bus Emmiting message on channel: Power
               6/27/2016 9:02 PM Main Overriding exception handling
               6/27/2016 9:02 PM Main Bootstrapping Zazzles
               6/27/2016 9:02 PM Controller Initialize
               6/27/2016 9:02 PM Entry Creating obj
               6/27/2016 9:02 PM Controller Start
              
               6/27/2016 9:02 PM Service Starting service
               6/27/2016 9:02 PM Bus Became bus server
               6/27/2016 9:02 PM Bus {
                "self": true,
                "channel": "Status",
                "data": "{\r\n  \"action\": \"load\"\r\n}"
              }
               6/27/2016 9:02 PM Bus Emmiting message on channel: Status
              
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              • J
                Joe Schmitt Senior Developer
                last edited by Joe Schmitt Jun 27, 2016, 7:54 PM Jun 28, 2016, 1:45 AM

                I remoted in and @Hanz 's issue is being caused by users logging in before the DNS Client can start. I will patch this, however it is concerning. DNS should be up way before a user can even log in. This indicates a potential DNS configuration issue with your network.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                H 1 Reply Last reply Jun 28, 2016, 2:17 AM Reply Quote 0
                • H
                  Hanz @Joe Schmitt
                  last edited by Jun 28, 2016, 2:17 AM

                  @Joe-Schmitt since this was technically my machine, I’m also cached, like some, but not most users. Would that intensify this “issue”?

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                  • J
                    Joe Schmitt Senior Developer
                    last edited by Joe Schmitt Jul 4, 2016, 3:01 PM Jul 4, 2016, 9:01 PM

                    @Hanz v0.11.3 nightlies patch this issue. I will mark this thread as solved once it is released.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                    • T
                      Tom Elliott
                      last edited by Jul 11, 2016, 12:36 PM

                      Please update to latest as Joe and I have released 0.11.3. Please keep us informed if this is, or not, working for you now.

                      Thank you,

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • T
                        Tom Elliott
                        last edited by Jul 14, 2016, 2:10 PM

                        Can we get an update on this?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                        • T
                          Tom Elliott
                          last edited by Jul 15, 2016, 3:20 PM

                          Solving for now as the update to 0.11.3 should address this (at least it has in my simplified testing).

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          H 1 Reply Last reply Jul 16, 2016, 9:39 PM Reply Quote 0
                          • H
                            Hanz @Tom Elliott
                            last edited by Jul 16, 2016, 9:39 PM

                            @Tom-Elliott My apologies, this can be marked as solved. I was restarting fogservice to test for the popups for shutdown, and restart tasking; however restarting the fogservice doesn’t really reset the client like I thought. It requires that the client checks in on it’s normal time ( sleep service time) for the popups to appear.

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