Updating database ... freezed screen after upload task

[Tom Elliott]

@hernani how did you update? We are beyond 7907 even.

[hernani]

@Tom-Elliott
Last friday the most recent update was 7907.
today i didn’t update but until now, i follow the “svn up” method on the wiki + relaunching the install
I’ll do it tomorrow morning (France).
Was it a problem with mySql ?
thx

[Tom Elliott]

@hernani I don’t know what the problem is/was all I can think it was from the node losing contact. The requests had a ridiculous timeout value which might cause the issue you were seeing. I’ve lowered the timeout to a slightly lower value, though it is still pretty long. It should, hopefully, give a better experience I hope.

[hernani]

@Tom-Elliott I’ve just updated to 7935. Same bug at the end of an upload task.
My question is: what is this operation of “updating database”? Which user is used to to this operation?
thx

[Tom Elliott]

@hernani The database user is used.

[hernani]

@Tom-Elliott the ‘root’ created during the install of MySql or ‘fog’?

[Tom Elliott]

@hernani Root is typically used.

[hernani]

@Tom-Elliott ok so it’s correct because i can explore the mysql database with a terminal using root and the password is ok in ./fogsettings.

[Tom Elliott]

@hernani I’m thinking this is more a “FTP Login” issue as opposed to a database issue. The Database will only be updated after the FTP Upload happens.

[hernani]

@Tom-Elliott i noticed that the image is upload in /tmp/MacAdress but is not moved to the final destination, so you’re probably right when you say it’s FTP issue.
For doing FTP, same question: which account is used ‘fog’, ‘fogstorage’ (because we’ve got one node for our images)?

This error is here now:
[Wed Jun 01 11:27:04.814918 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19
[Wed Jun 01 11:27:04.819914 2016] [:error] [pid 50751] [client 172.16.40.27:61269] PHP Warning: in_array() expects parameter 2 to be array, null given in /var/www/html/fog/lib/client/fogclient.class.php on line 19

[Tom Elliott]

@hernani I’ve fixed the in_array error.

That said, we have a wiki article about Troubleshooting FTP. I think it’s actually called: Troubleshoot FTP.

https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

The user is the linux user named fog and can be found in Storage Management->List All Nodes->Your relevant Node->Management Username and Management Password.

[hernani]

@Tom-Elliott
Yes, i was reading this article in fact and isa comparing all this. The password is the same everywhere BUT in the config file of fog, i replaced the old password when i moved from 1.2 to SVN and at the end of password i put " instead of ’ for the password value… maybe it’s my fault…

[Tom Elliott]

@hernani Change the .fogsettings file password thing to match what everything else has it stored as. Then rerun the installer. THe installer, now, reset’s the FOG User’s password every time the installer is run and it uses the value in the .fogsettings file to make sure it is maintained what the installer expects.

[nickkcsd]

Hi,

I am having the same issue after updating to 7959 on Ubuntu 15.10. I changed the password information in the .fogsettings to reflect the web GUI, same issue.

Thanks

[Sebastian Roth]

@nickkcsd Please re-read what Tom posted and make sure you match up all the passwords.

[nickkcsd]

@Sebastian-Roth I updated the password to match up and now when I re-run the installer it is failing on “Setting up and starting MySQL”. Unless what I am putting in the snmysqluser and snmysqlpass password fields are incorrect. How can I confirm if the mysql username and password are correct?

Thanks

[Sebastian Roth]

https://wiki.fogproject.org/wiki/index.php/Troubleshoot_MySQL

[nickkcsd]

@Sebastian-Roth I was able to test the MySQL database with the credentials setup in the .fogsettings and was successful. I checked the status of MySQL and it is running. I then restarted MySQL and re-ran the fog installer, still failing on “Setting up and starting MySQL”. I also checked what was in /var/www/fog/lib/fog/Config.class.php as well to make sure it matched. Any suggestions?

[Sebastian Roth]

@nickkcsd Take a look at the installer logs in the same directory where the installer script is (fogproject/bin/error_logs/...).

[hernani]

@Tom-Elliott For me, everything is ok now with 7959. I reran the installer as you asked.
THX a lot for your help.