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User ERROR: Unable to get logged in users

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  • U
    URfog
    last edited by May 20, 2016, 8:50 AM

    Hi everybody, I’m new to this forum but I can see that it’s really active, so I hope we will receive some help from you.

    I n our organization we’re going to deploy Windows 10 for all computers, but every time I deploy my newly created image I get this fog.log error.

    Could someone tell me what am I doing wrong?

    Thanks in advance.

    0_1463734216162_fog.log

    SERVER

    OS: Debian 9.6
    Fog version: FOG 1.5.5

    1 Reply Last reply Reply Quote 0
    • T
      Tom Elliott
      last edited by May 20, 2016, 10:41 AM

      I don’t know why it’s failing.

      Can you try updating to latest?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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      • U
        URfog
        last edited by May 20, 2016, 10:45 AM

        Thanks for answer, I’ll try it.

        SERVER

        OS: Debian 9.6
        Fog version: FOG 1.5.5

        1 Reply Last reply Reply Quote 0
        • U
          URfog
          last edited by May 20, 2016, 10:57 AM

          Thanks @Tom-Elliott , but still the same error. I’ll try another computer to create my W10 Image

          SERVER

          OS: Debian 9.6
          Fog version: FOG 1.5.5

          1 Reply Last reply Reply Quote 0
          • G
            george1421 Moderator
            last edited by May 20, 2016, 11:50 AM

            Just for clarity here what error are you referring to?

            This one with the security token error

             20/05/2016 8:52 Middleware::Authentication ERROR: Could not get security token
             20/05/2016 8:52 Middleware::Authentication ERROR: No se pudo encontrar el archivo 'C:\Program Files (x86)\FOG\token.dat'.
            

            Or this one about domain not found?

             20/05/2016 8:52 Power Parameters: /r /c "FOG needs to rename your computer" /t 0
             20/05/2016 8:53 HostnameChanger The specified domain either does not exist or could not be contacted, code =  1355
            

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            1 Reply Last reply Reply Quote 0
            • U
              URfog
              last edited by May 23, 2016, 12:36 PM

              After all I decided to format the server, install O.S. and restart, but I’m getting this

              -------------------------------Authentication--------------------------------

              23/05/2016 14:03 Client-Info Version: 0.10.6
              23/05/2016 14:03 Client-Info OS: Windows
              23/05/2016 14:03 Middleware::Authentication Waiting for authentication timeout to pass
              23/05/2016 14:03 Middleware::Communication Download: http://XX.XX.XX.XX/fog/management/other/ssl/srvpublic.crt
              23/05/2016 14:03 Data::RSA FOG Server CA cert found
              23/05/2016 14:03 Data::RSA ERROR: Certificate validation failed
              23/05/2016 14:03 Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: No se puede comprobar la firma del certificado. (NotSignatureValid)
              23/05/2016 14:03 Middleware::Authentication ERROR: Could not authenticate
              23/05/2016 14:03 Middleware::Authentication ERROR: Certificate is not from FOG CA

              I understand that CERT is not working for my client, I’ve seen that there is somewhere a Reset Encryption Data Button but I’m not able to find it

              Server is at last revision over Debian 8.4

              Thanks

              SERVER

              OS: Debian 9.6
              Fog version: FOG 1.5.5

              T 1 Reply Last reply May 23, 2016, 12:37 PM Reply Quote 0
              • T
                Tom Elliott @URfog
                last edited by May 23, 2016, 12:37 PM

                @URfog Going to guess when you reformatted, you didn’t maintain a copy of your /opt/fog/snapins/ssl folder?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • U
                  URfog
                  last edited by May 23, 2016, 12:39 PM

                  Nope, I have redone everything, because my Gold Image was worthless and I deleted it too.

                  SERVER

                  OS: Debian 9.6
                  Fog version: FOG 1.5.5

                  T 1 Reply Last reply May 23, 2016, 12:40 PM Reply Quote 0
                  • T
                    Tom Elliott @URfog
                    last edited by May 23, 2016, 12:40 PM

                    @URfog So the client you installed on this system was “freshly” installed too?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    1 Reply Last reply Reply Quote 0
                    • U
                      URfog
                      last edited by May 23, 2016, 12:41 PM

                      I used an old one but I reinstalled the client form the new server

                      SERVER

                      OS: Debian 9.6
                      Fog version: FOG 1.5.5

                      T 1 Reply Last reply May 23, 2016, 12:42 PM Reply Quote 0
                      • T
                        Tom Elliott @URfog
                        last edited by May 23, 2016, 12:42 PM

                        @URfog Reinstalled as in “repair” or removed the original then installed the new?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
                        • U
                          URfog
                          last edited by May 23, 2016, 12:43 PM

                          Removed and installed as a new one

                          SERVER

                          OS: Debian 9.6
                          Fog version: FOG 1.5.5

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