Printer Deployment does not install driver but port

[x23piracy]

Hi,

iam trying to use fog client (new one) to install printers.
I am currently under trunk 7416

I can see in the fog service log that the printer should be installed, when i check the printers i cannot set the installed printer but when i check the available ports i can see the fog created the port IP_x.x.x.x but the printer install itself is missing.

When i try to access the unc path of the printer inf showing in the log i can successfull open the share (inf).
Also the Printer Model is exactly like in the inf file.

What could be the problem here? The Client is a Windows 10 x64
Did i made any wrong inputs to the printer configuration?

Please help me.

Regards X23

[x23piracy]

Hi,

i changed the inf path away from unc path and integrated the print driver by right click > install driver.
Now i have a oem15.inf under c:\windows\inf and the driver is integrated in the system.

Then i changed the inf path for the printer configuration from \unc\path to c:\windows\inf\oem15.inf

But i have the same Problem, the printer port will created but the printer driver installation is missing no device under printer.

Now the question is, how can i debug the installation attempt on the windows machine to see what is happening?
Is it maybe a Problem when the Printer Model has spaces? Maybe i have to set the Model into “”?

Please help

Regards X23

[Wayne Workman]

Can you try the printer manager helper? https://github.com/FOGProject/fog-client/releases

[Tom Elliott]

Also, could you try updating to the latest?

[x23piracy]

Hi,

hey tom and wayne, i missed your answer before thank u for the reply.
Tom i will update and report back, wayne i will try that thank you and get back to u guys.

Regards X23

[JJ Fullmer]

@x23piracy Does the share require a login?
If it isn’t a public share it probably won’t work.

[Joe Schmitt]

I believe @Arrowhead-IT is on the right track. The share must be configured for anonymous read.

[x23piracy]

@Arrowhead-IT @Jbob the share is readable by anyone (anonymous) a can also place the driver on the local system even then it will not install only the port is created.

@Wayne-Workman i tried the printer manager helper and on my productive windows 10 i used the embedded driver that windows 10 brings for the hp m401 and not the one on the share.

The strange thing is the helper tells me that the ntprint.inf was used on my local system for the driver but when i open the ntprint.inf i cannot find the entry the helper is showing for the printername. Thats the reason why i tried it with a dowloaded driver from hp in the share i used.

In the wiki example video i can see a lot of entrys for printer names in ntprint.inf but under windows 10 there is not a single entry but if you create network ports it automatically detects the driver and uses the embedded one, how to locate the right drivers names for embedded printer driver in windows 10 like the wiki video is showing?

Regards X23

[Joe Schmitt]

@x23piracy have you tried using the ntprint file? It acts as a “search our whole system for a working driver”

[Wayne Workman]

@x23piracy I’m not aware of any videos in the wiki about printers. Can you give a link?

[x23piracy]

@Wayne-Workman sure here it is: http://freeghost.sourceforge.net/videotutorials/printer.swf
The video shows howto determine printer name from ntprint.inf but in windows 10 there are a lot of embedded drivers but they cannot be found in ntprint.inf

That’s the reason i tried the share (readable by everyone, checked the inf for the right name and took em) with a downloaded driver for the device from hp.

If you install the HP M401 under windows 10 by adding the port and driver autodetection it installs the embedded driver but i don’t know howto locate the names and the correct inf under windows 10.

Regards X23

[Joe Schmitt]

Have you used the exact output of printer manager helper? It detemermines all of that for you. I know there’s only 1 entry in the ntprint file on newer versions of Windows but thats fine.

[Tom Elliott]

@x23piracy I have to be honest, that video is from 0.12 version of FOG and probably the same version of the client from between all of them. The new client is New and it’s labelled as such for a very specific reason.

@jbob wrote the new client more or less from scratch. He also built the printer manager helper that he linked which will tell you EXACTLY what to place for the printer definition. Why not just take it for a spin? We’re not telling you information to spin you on your head, rather to help you get to the tasking you needed to reach.

[Wayne Workman]

@x23piracy It might be worth noting here that if you want the printer to use specific drivers, install it manually using the drivers you want, and THEN run the printer manager helper.

[x23piracy]

Hey guys,

don’ get me wrong. Okay i reexplain it:

First of all i have used the Printer Helper binary.
Next thing Windows 10 has an embedded driver for the HP M401 and i have a downloaded one.

My first attempt was to use the downloaded driver on a network share readable by everyone. This Method seems to fail because the port will be created but printer driver is not installed.

Then i tried the embedded one and i have the same issue port is there but printer itself not.
I have used exactly the information given the printer helper program.

Can maybe someone of you test this with a windows 10 machine?

This i what printer helper shows me when using the embedded driver:

This i what printer helper shows me when using the downloaded driver vom hp:

@Tom Elliot FYI i am now on trunk 7645

Regards X23

[Tom Elliott]

@x23piracy after you see the port is created, if you reboot the machine does the printer show up in the list?

[x23piracy]

@Tom-Elliott afai remember no. but i think there is additionally another problem since i am on latest trunk with client 10.6, have a look: https://forums.fogproject.org/topic/7413/fog-client-0-10-6-error-object-reference-not-set-to-an-instance-of-an-object/12

[Scott B]

In the past when I have had this issue its always been the path to the driver was wrong or the driver itself was corrupt or not added correctly. Are you able to manually make a port and install a printer using all the information in the FOG configuration of the printer?

[x23piracy]

@Scott-B how to do this steps manually, what is the client doing? is it using the ms vbs scripts for this?

Regards X23

[Scott B]

@x23piracy Just use the windows new printer install wizard and copy paste each value you have in fog into the wizard.