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Some clients disappear from web interface but are still present in databse

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  • T
    Tom Elliott @Claude Girard
    last edited by Sep 10, 2015, 10:48 AM

    @Claude-Girard Thank you for this information. I’ve FINALLY been able to replicate the issue and I believe this to be fixed properly now.

    Please update and let me know.

    This was a VERY specific set of circumstances, so I much appreciate the “exact” steps to replicate this. I suppose I was lucky to even be able to see the problem first hand finally.

    Thank you.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    C 1 Reply Last reply Sep 11, 2015, 1:51 PM Reply Quote 0
    • M
      Matthieu Jacquart
      last edited by Sep 10, 2015, 12:33 PM

      Sincerely I don’t know, I created groups and put my pc in, I select services and after this sometime it randomly change… But no problems on groups who have been reinstalled long time ago, just bug on newly installed computers.
      One possibility is that I’ve got several group with different computers, but I additionally create an group containing all computers ?

      Fog 1.5.9.138
      Debian 11
      Vmware ESXi

      T 1 Reply Last reply Sep 10, 2015, 12:53 PM Reply Quote 0
      • T
        Tom Elliott @Matthieu Jacquart
        last edited by Sep 10, 2015, 12:53 PM

        @Matthieu-Jacquart What I’m saying is I was able to verify the issue, though it was very difficult to get to that point. If you do an update (git pull/svn up – however you do it) you should see things functional again.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • M
          Matthieu Jacquart
          last edited by Sep 10, 2015, 12:59 PM

          I’ve just made the update, but I still have computers who are in database but not in host or group management…

          Fog 1.5.9.138
          Debian 11
          Vmware ESXi

          C 1 Reply Last reply Sep 10, 2015, 3:46 PM Reply Quote 0
          • C
            Claude Girard @Matthieu Jacquart
            last edited by Sep 10, 2015, 3:46 PM

            @Matthieu-Jacquart You must clean database before testing again.
            Delete bad hosts with phpmyadmin, and make new tests.
            I can’t try today but i Will tomorrow

            Matthieu tu es Français ?

            1 Reply Last reply Reply Quote 0
            • M
              Matthieu Jacquart
              last edited by Sep 10, 2015, 6:28 PM

              Oui français,
              Toi aussi je m’en doutais avec ton pseudo 🙂
              Je teste ça demain, de supprimer les hôtes récalcitrants 😉

              Fog 1.5.9.138
              Debian 11
              Vmware ESXi

              1 Reply Last reply Reply Quote 0
              • C
                Claude Girard @Tom Elliott
                last edited by Sep 11, 2015, 1:51 PM

                @Tom-Elliott IT seems to be ok for me, after several tests with computers in a group with different options in service or active directory or snapins, and after modifiyng them by group, I don’t see anymore strange things 🙂

                Thank you

                1 Reply Last reply Reply Quote 0
                • T
                  Tom Elliott
                  last edited by Sep 12, 2015, 8:04 PM

                  We have finally found the actual issue in hand with this. It was damn near impossible to replicate but @jbob did figure the exact issue…completely by accident. Regardless of how it was found, it is now 100% and truly fixed. It was specific to invalid macs but very hard to explain with understanding. Just know we did find it and we have patched it. As well as a few other bugs and enhancements. Hopefully you all will be much happier.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 1
                  • M
                    Matthieu Jacquart
                    last edited by Matthieu Jacquart Sep 14, 2015, 10:58 AM Sep 14, 2015, 4:18 PM

                    I’m sorry but after upgrade, it’s worst than last week…
                    This morning I modify some groups, and after that at least 10 pc disappear from web interface, but were still in database.
                    And since svn 4010, I lost around half computer : 170 in web interface, 315 in database.
                    I’m a little frightened…

                    Fog 1.5.9.138
                    Debian 11
                    Vmware ESXi

                    T 1 Reply Last reply Sep 14, 2015, 4:41 PM Reply Quote 0
                    • T
                      Tom Elliott @Matthieu Jacquart
                      last edited by Sep 14, 2015, 4:41 PM

                      @Matthieu-Jacquart What are the exact things that cause the deletion?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      M 1 Reply Last reply Sep 14, 2015, 4:50 PM Reply Quote 0
                      • M
                        Matthieu Jacquart @Tom Elliott
                        last edited by Matthieu Jacquart Sep 14, 2015, 10:58 AM Sep 14, 2015, 4:50 PM

                        @Tom-Elliott Chat with Jbob :

                        I can’t be sure, but my impression is : this morning after the week-end patch, some hosts disappear if I made modifications on their own groups. But since svn 4010, hosts disappear (and very quickly…) from all groups, without modifications made
                        

                        Fog 1.5.9.138
                        Debian 11
                        Vmware ESXi

                        1 Reply Last reply Reply Quote 0
                        • T
                          Tom Elliott
                          last edited by Sep 14, 2015, 4:53 PM

                          I don’t think, and I’m fairly sure, it’s not at all related to the groups, directly.

                          Can you please post the fog.log file of one of the hosts that did disappear?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          1 Reply Last reply Reply Quote 0
                          • M
                            Matthieu Jacquart
                            last edited by Sep 14, 2015, 5:05 PM

                            I’ll paste log in chat, because on forum I’ve this error message :

                            Post content was flagged as spam by Akismet.com
                            

                            Fog 1.5.9.138
                            Debian 11
                            Vmware ESXi

                            1 Reply Last reply Reply Quote 0
                            • B
                              Brian David
                              last edited by Sep 14, 2015, 11:00 PM

                              I experienced this issue today, currently working from git version 4644 (so it’s a few days old). I’ve had about five computers disappear from the web interface throughout the day, but they remain in the database.

                              Also, and I’m not sure it’s related, but the service settings on some of my hosts are being changed regularly. I have one computer in particular that will regularly have all of it’s services turned off for some reason. I then turn them back on, and it’s good for a few hours before the settings get wiped again.

                              I’m leaving work for the day and have the next two days off, but when I get back I’ll make a separate thread for the services issue if it’s still a problem.

                              1 Reply Last reply Reply Quote 0
                              • T
                                Tom Elliott
                                last edited by Tom Elliott Sep 14, 2015, 5:31 PM Sep 14, 2015, 11:31 PM

                                Please update to stop the disappearing hosts. I’d even state, if you’re running trunk and the new client, UPGRADE IMMEDIATELY please.

                                I’m sorry it’s been so difficult to track down. Hopefully it is now corrected for. Please test.

                                We did patch a bug on the mac address, though, but apparently it made hosts disappear even faster. Jbob and I have narrowed it down to one thing. There is a load function that was occurring, but deleting the host primary mac. I’m so sorry…
                                Please forgive me?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                1 Reply Last reply Reply Quote 0
                                • M
                                  Matthieu Jacquart
                                  last edited by Matthieu Jacquart Sep 15, 2015, 1:45 AM Sep 15, 2015, 7:44 AM

                                  I updated and restore database from last save (last week-end), and 1 hour later at least 3 hosts disappear, on 3 different groups, I made no changes…

                                  edit : we forgive you, you all make great job 😉

                                  Fog 1.5.9.138
                                  Debian 11
                                  Vmware ESXi

                                  C 1 Reply Last reply Sep 15, 2015, 12:52 PM Reply Quote 0
                                  • C
                                    Claude Girard @Matthieu Jacquart
                                    last edited by Sep 15, 2015, 12:52 PM

                                    @Matthieu-Jacquart said:

                                    I updated and restore database from last save (last week-end), and 1 hour later at least 3 hosts disappear, on 3 different groups, I made no changes…

                                    edit : we forgive you, you all make great job 😉

                                    I can confirm this bad news.
                                    I wanted to control my database, and I made this request in phpmyadmin:
                                    SELECT * FROM hosts WHERE hostID NOT IN (SELECT hmhostID FROM hostMAC)
                                    It returned 93 results
                                    10 minutes later, the same request returned 101 results.
                                    No operation made on fog interface between the requests.

                                    Do I need to upgrade client too ? I don’t think so, some disappeared computers have legacy client installed

                                    W 1 Reply Last reply Sep 15, 2015, 1:00 PM Reply Quote 1
                                    • W
                                      Wayne Workman @Claude Girard
                                      last edited by Wayne Workman Sep 15, 2015, 7:02 AM Sep 15, 2015, 1:00 PM

                                      @Claude-Girard said:

                                      @Matthieu-Jacquart said:

                                      I updated and restore database from last save (last week-end), and 1 hour later at least 3 hosts disappear, on 3 different groups, I made no changes…

                                      edit : we forgive you, you all make great job 😉

                                      I can confirm this bad news.
                                      I wanted to control my database, and I made this request in phpmyadmin:
                                      SELECT * FROM hosts WHERE hostID NOT IN (SELECT hmhostID FROM hostMAC)
                                      It returned 93 results
                                      10 minutes later, the same request returned 101 results.
                                      No operation made on fog interface between the requests.

                                      Do I need to upgrade client too ? I don’t think so, some disappeared computers have legacy client installed

                                      That returned 41 rows for me… and I’m using the legacy client…

                                      I’m going to restore a previous snapshot and see if that number decreases.

                                      Yes, I’ve confirmed that the snapshot I just restored - when I ran that command, i got an empty set returned… ouch.

                                      I’m not updating till we know this is fixed.

                                      However I’m happy to update as much as the @Developers would like at home.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

                                      1 Reply Last reply Reply Quote 0
                                      • T
                                        Trevelyan
                                        last edited by Sep 15, 2015, 1:39 PM

                                        Oops, just seen this - I guess I was searching for the wrong things 😛 - although I ended up doing everything else mentioned here…

                                        I’ll watch with intrigue…

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          Joe Schmitt Senior Developer
                                          last edited by Sep 15, 2015, 2:05 PM

                                          @Claude-Girard @Matthieu-Jacquart @Wayne-Workman @Trevelyan @Brian-David
                                          I need the fog.log file from disappeared hosts (preferably relatively soon after they vanished). Logs from the new client will be most helpful.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          1 Reply Last reply Reply Quote 1
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