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Print manager doesn't work for new computers

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FOG Problems
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  • M
    Matthieu Jacquart
    last edited by May 28, 2015, 9:35 AM

    Hi,

    I used Fog since years, very great tool !
    Since last year, I also use it to map printers on computers, and it worked very well with current computers.
    But we receveid 70 new dell optiplex 3020, and on these computers, printer management doesn’t work.
    All parameters seems ok (print service enable on fog configuration, service management and on host, add network printer…)
    It’s ok for all other computers, but not for dell. I tried on several classroom, with different printers.
    No printer appears and when I refresh printers with fog client, I’ve got message : FOG::PrinterManager Sevice is disabled.

    Any help would be appreciate !

    Thanks a lot and sorry for my english 😓
    Matthieu

    Fog 1.5.9.138
    Debian 11
    Vmware ESXi

    ? 1 Reply Last reply Jun 1, 2015, 1:26 PM Reply Quote 0
    • T
      Thiago
      last edited by May 28, 2015, 11:37 AM

      and about printer service in group config? Try to enable/disable the service on fog group page.
      This happened with snapins (for me), solved enabling snapin service on hosts group page.

      1 Reply Last reply Reply Quote 0
      • M
        Matthieu Jacquart
        last edited by May 28, 2015, 11:40 AM

        Thanks but already did…
        disable ane re-enable on host, on group… same thing !

        Fog 1.5.9.138
        Debian 11
        Vmware ESXi

        1 Reply Last reply Reply Quote 0
        • W
          Wayne Workman
          last edited by Wayne Workman May 28, 2015, 6:10 AM May 28, 2015, 12:09 PM

          @Matthieu-Jacquart said:

          eters seems ok (print service enable on fog configuration, service management and on host, add network printer…)
          It’s ok for all other computers, but not for dell. I tried on several classroom, with different printers.

          It’s probably less of a “Optiplex 3020” issue and more of a software/OS issue if I had to guess.

          Double check that the service isn’t disabled for these hosts.

          Try reinstalling the FOG Client.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          1 Reply Last reply Reply Quote 0
          • M
            Matthieu Jacquart
            last edited by May 28, 2015, 12:30 PM

            I also did it, uninstall/reisntall client, everything check…
            Same for old and new computers (just add driver for new ones) and it worked for old pc and not for optiplex…

            Fog 1.5.9.138
            Debian 11
            Vmware ESXi

            1 Reply Last reply Reply Quote 0
            • W
              Wayne Workman
              last edited by May 28, 2015, 12:31 PM

              Is there a difference in Operating Systems on the old and new computers?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

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              • M
                Matthieu Jacquart
                last edited by May 28, 2015, 12:34 PM

                Absolutely same OS, I put image on new dell, add driver, upload image…
                Everytime FOG::PrinterManager Sevice is disabled.

                Fog 1.5.9.138
                Debian 11
                Vmware ESXi

                W 1 Reply Last reply May 28, 2015, 12:39 PM Reply Quote 0
                • W
                  Wayne Workman @Matthieu Jacquart
                  last edited by May 28, 2015, 12:39 PM

                  @Matthieu-Jacquart What version of FOG?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

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                  • M
                    Matthieu Jacquart
                    last edited by May 28, 2015, 12:43 PM

                    1.2.0 and integrated client…
                    Can I test svn version ? or try to reinstall 1.2 ?

                    Fog 1.5.9.138
                    Debian 11
                    Vmware ESXi

                    W 1 Reply Last reply May 28, 2015, 12:44 PM Reply Quote 0
                    • W
                      Wayne Workman @Matthieu Jacquart
                      last edited by May 28, 2015, 12:44 PM

                      @Matthieu-Jacquart You could do either. Both are good ideas.

                      Is the printer you’re trying to deploy been deployed before?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                      Daily Clean Installation Results:
                      https://fogtesting.fogproject.us/
                      FOG Reporting:
                      https://fog-external-reporting-results.fogproject.us/

                      1 Reply Last reply Reply Quote 0
                      • M
                        Matthieu Jacquart
                        last edited by May 28, 2015, 12:45 PM

                        Ok, I will try to resintall 1.2.
                        I don’t know how to download svn…

                        Yes printer was already installed and worked every time with previous pc.

                        Fog 1.5.9.138
                        Debian 11
                        Vmware ESXi

                        1 Reply Last reply Reply Quote 0
                        • M
                          Matthieu Jacquart
                          last edited by May 28, 2015, 2:13 PM

                          Oka, I reinstall Fog 1.2, same problem.
                          I restore older image on older computer, same problem…
                          So it seems to be fog error and not a dell computer problem.
                          Or a bug in my OS image but I don’t see why…

                          Fog 1.5.9.138
                          Debian 11
                          Vmware ESXi

                          1 Reply Last reply Reply Quote 0
                          • W
                            Wayne Workman
                            last edited by May 28, 2015, 2:58 PM

                            Can you verify that you can deploy a printer to the older computers still?

                            perhaps delete one of the old hosts from the FOG DB and then re-register, re-image, and re-deploy printer?

                            Just to confirm if the problem is FOG or something with your image on the new computers.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            1 Reply Last reply Reply Quote 0
                            • M
                              Matthieu Jacquart
                              last edited by May 28, 2015, 3:01 PM

                              I try it tomorrow, thanks…

                              Fog 1.5.9.138
                              Debian 11
                              Vmware ESXi

                              1 Reply Last reply Reply Quote 0
                              • M
                                Matthieu Jacquart
                                last edited by May 29, 2015, 8:38 AM

                                Oh, I’m thinking, could it be do to bzimage file ?
                                I update them from source forge when I receive dell optiplex…

                                Fog 1.5.9.138
                                Debian 11
                                Vmware ESXi

                                1 Reply Last reply Reply Quote 0
                                • M
                                  Matthieu Jacquart
                                  last edited by May 30, 2015, 6:03 AM

                                  I noticed that with older bzimage (official kernels on web managameent Fog 1.2), some computers work with snapins and printers (both or nothing : if snapinf work, printers work)
                                  With latest bzimage on sourceforge, no snipin and no printers worked…

                                  Fog 1.5.9.138
                                  Debian 11
                                  Vmware ESXi

                                  J 1 Reply Last reply Jun 2, 2015, 1:17 PM Reply Quote 0
                                  • ?
                                    A Former User @Matthieu Jacquart
                                    last edited by Jun 1, 2015, 1:26 PM

                                    @Matthieu-Jacquart Did you buy Opti 3020 or 3020M? The new “Micro” forms are actually a different generation. The 3020 SFF and M are do not have the same hardware as eachother, so if you have a system-dependent image pre-existing for the 3020, it will not work.

                                    Our 9010 image worked with the 3020M. And for two days I tried to troubleshoot it hanging when initiating into PXE. I thought it was hanging, then just as I thought about smashing something, it started imaging.

                                    I was wondering if you bought the M too, and if so - did you experience this? Or was it just me?

                                    1 Reply Last reply Reply Quote 1
                                    • M
                                      Matthieu Jacquart
                                      last edited by Jun 1, 2015, 1:32 PM

                                      Hi

                                      we bought 3020 SFF.
                                      and I used previous image from older computer with different configuration, just to add new drivers and everythinf works fine… execpt snapins and printers…
                                      It seems to be better with last official kernel rather than the new unofficial 4.x kernel.

                                      Some of computers work now for snapin and printers but not all, and I don’t know why…

                                      Fog 1.5.9.138
                                      Debian 11
                                      Vmware ESXi

                                      ch3iC 1 Reply Last reply Jun 1, 2015, 3:04 PM Reply Quote 0
                                      • ch3iC
                                        ch3i Moderator @Matthieu Jacquart
                                        last edited by ch3i Jun 1, 2015, 9:04 AM Jun 1, 2015, 3:04 PM

                                        @Matthieu-Jacquart said:

                                        Some of computers work now for snapin and printers but not all, and I don’t know why…

                                        Hi,

                                        Some models work, and other not ? Or in the same model you have some issue ?

                                        Regards,
                                        Ch3i.

                                        1 Reply Last reply Reply Quote 0
                                        • M
                                          Matthieu Jacquart
                                          last edited by Jun 1, 2015, 4:41 PM

                                          same model, around a half works properly, in the same group with same image…
                                          I become crazy, try to test with new SVN and new client tomorrow !

                                          Fog 1.5.9.138
                                          Debian 11
                                          Vmware ESXi

                                          ch3iC 1 Reply Last reply Jun 1, 2015, 4:42 PM Reply Quote 0
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