Print manager doesn't work for new computers

[Matthieu Jacquart]

Hi,

I used Fog since years, very great tool !
Since last year, I also use it to map printers on computers, and it worked very well with current computers.
But we receveid 70 new dell optiplex 3020, and on these computers, printer management doesn’t work.
All parameters seems ok (print service enable on fog configuration, service management and on host, add network printer…)
It’s ok for all other computers, but not for dell. I tried on several classroom, with different printers.
No printer appears and when I refresh printers with fog client, I’ve got message : FOG::PrinterManager Sevice is disabled.

Any help would be appreciate !

Thanks a lot and sorry for my english
Matthieu

[Thiago]

and about printer service in group config? Try to enable/disable the service on fog group page.
This happened with snapins (for me), solved enabling snapin service on hosts group page.

[Matthieu Jacquart]

Thanks but already did…
disable ane re-enable on host, on group… same thing !

[Wayne Workman]

@Matthieu-Jacquart said:

eters seems ok (print service enable on fog configuration, service management and on host, add network printer…)
It’s ok for all other computers, but not for dell. I tried on several classroom, with different printers.

It’s probably less of a “Optiplex 3020” issue and more of a software/OS issue if I had to guess.

Double check that the service isn’t disabled for these hosts.

Try reinstalling the FOG Client.

[Matthieu Jacquart]

I also did it, uninstall/reisntall client, everything check…
Same for old and new computers (just add driver for new ones) and it worked for old pc and not for optiplex…

[Wayne Workman]

Is there a difference in Operating Systems on the old and new computers?

[Matthieu Jacquart]

Absolutely same OS, I put image on new dell, add driver, upload image…
Everytime FOG::PrinterManager Sevice is disabled.

[Wayne Workman]

@Matthieu-Jacquart What version of FOG?

[Matthieu Jacquart]

1.2.0 and integrated client…
Can I test svn version ? or try to reinstall 1.2 ?

[Wayne Workman]

@Matthieu-Jacquart You could do either. Both are good ideas.

Is the printer you’re trying to deploy been deployed before?

[Matthieu Jacquart]

Ok, I will try to resintall 1.2.
I don’t know how to download svn…

Yes printer was already installed and worked every time with previous pc.

[Matthieu Jacquart]

Oka, I reinstall Fog 1.2, same problem.
I restore older image on older computer, same problem…
So it seems to be fog error and not a dell computer problem.
Or a bug in my OS image but I don’t see why…

[Wayne Workman]

Can you verify that you can deploy a printer to the older computers still?

perhaps delete one of the old hosts from the FOG DB and then re-register, re-image, and re-deploy printer?

Just to confirm if the problem is FOG or something with your image on the new computers.

[Matthieu Jacquart]

I try it tomorrow, thanks…

[Matthieu Jacquart]

Oh, I’m thinking, could it be do to bzimage file ?
I update them from source forge when I receive dell optiplex…

[Matthieu Jacquart]

I noticed that with older bzimage (official kernels on web managameent Fog 1.2), some computers work with snapins and printers (both or nothing : if snapinf work, printers work)
With latest bzimage on sourceforge, no snipin and no printers worked…

[A Former User]

@Matthieu-Jacquart Did you buy Opti 3020 or 3020M? The new “Micro” forms are actually a different generation. The 3020 SFF and M are do not have the same hardware as eachother, so if you have a system-dependent image pre-existing for the 3020, it will not work.

Our 9010 image worked with the 3020M. And for two days I tried to troubleshoot it hanging when initiating into PXE. I thought it was hanging, then just as I thought about smashing something, it started imaging.

I was wondering if you bought the M too, and if so - did you experience this? Or was it just me?

[Matthieu Jacquart]

Hi

we bought 3020 SFF.
and I used previous image from older computer with different configuration, just to add new drivers and everythinf works fine… execpt snapins and printers…
It seems to be better with last official kernel rather than the new unofficial 4.x kernel.

Some of computers work now for snapin and printers but not all, and I don’t know why…

[ch3i]

@Matthieu-Jacquart said:

Some of computers work now for snapin and printers but not all, and I don’t know why…

Hi,

Some models work, and other not ? Or in the same model you have some issue ?

Regards,
Ch3i.

[Matthieu Jacquart]

same model, around a half works properly, in the same group with same image…
I become crazy, try to test with new SVN and new client tomorrow !