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Problem mapping network printer after upgrade to 1.5.9.60

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  • M
    Matthieu Jacquart
    last edited by Matthieu Jacquart Feb 18, 2021, 2:23 AM Feb 18, 2021, 7:53 AM

    Hi,

    It’s maybe a coincidence but I had no problem with 1.5.9.58 (so why did have made an upgrade isn’t it ?) and since upgrade to 1.5.9.60 several users called me (some of them every day) because their printer is no longer connected, while fog.log seems ok :

    ------------------------------------------------------------------------------
    --------------------------------PrinterManager--------------------------------
    ------------------------------------------------------------------------------
     18/02/2021 06:55:47 Client-Info Client Version: 0.12.0
     18/02/2021 06:55:47 Client-Info Client OS:      Windows
     18/02/2021 06:55:47 Client-Info Server Version: 1.5.9.60
     18/02/2021 06:55:47 Middleware::Response Success
     18/02/2021 06:55:47 PrinterManager Adding printers
     18/02/2021 06:55:47 PrinterManager \\impression\Photocop_RGI already exists
    ------------------------------------------------------------------------------
    

    Is it a bug of 1.5.9.60 or something else ?
    Can you refresh my memory and tell me how to revert to 1.5.9.58 ?

    Thanks,
    Matthieu

    Fog 1.5.9.138
    Debian 11
    Vmware ESXi

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Feb 18, 2021, 8:14 AM

      @Matthieu-Jacquart The code changed between 1.5.9.58 and 1.5.9.60 are minimal. You can take a look on github. Minor change in the installer script and HTTP header on snapin delivery to the client. Nothing that could cause an issue with printers I am sure!

      Possibly Windows updates causing this? Change in GPO or other settings?

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      M 1 Reply Last reply Feb 18, 2021, 8:20 AM Reply Quote 0
      • M
        Matthieu Jacquart @Sebastian Roth
        last edited by Feb 18, 2021, 8:20 AM

        @sebastian-roth Hi Seb, It’s maybe related to a windows bug but it began before last tuesday patch, and I made no change on GPO.
        Very strange, according to fog.log printer is mapped but didn’t appear on printer control panel or office documents, I have to map it manually to work.

        Fog 1.5.9.138
        Debian 11
        Vmware ESXi

        1 Reply Last reply Reply Quote 0
        • S
          Sebastian Roth Moderator
          last edited by Feb 18, 2021, 8:47 AM

          @matthieu-jacquart said in Problem mapping network printer after upgrade to 1.5.9.60:

          PrinterManager \impression\Photocop_RGI already exists

          Looking at this again I see it saying “already exists”. In such a case the fog-client does not re-add it and also does not restart the printer spooler.

          Does this happen, when several users login to the same computer one after the other?

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          M 1 Reply Last reply Feb 18, 2021, 9:20 AM Reply Quote 0
          • M
            Matthieu Jacquart @Sebastian Roth
            last edited by Feb 18, 2021, 9:20 AM

            @sebastian-roth I can’t tell you, it only happen on dedicated computers.
            I’ve juste been called by a colleague which has 2 configured printers by fog, one is ok (“compta”) but not the other one (“Photocop_RGI”, as you mentionned “already exists”)

            ------------------------------------------------------------------------------
            --------------------------------PrinterManager--------------------------------
            ------------------------------------------------------------------------------
             18/02/2021 10:14:13 Client-Info Client Version: 0.12.0
             18/02/2021 10:14:13 Client-Info Client OS:      Windows
             18/02/2021 10:14:13 Client-Info Server Version: 1.5.9.60
             18/02/2021 10:14:13 Middleware::Response Success
             18/02/2021 10:14:14 PrinterManager Adding printers
             18/02/2021 10:14:14 PrinterManager \\impression\Compta already exists
             18/02/2021 10:14:14 PrinterManager \\impression\Photocop_RGI has already been configured
            ------------------------------------------------------------------------------
            

            Is there a way to force it to re-add printer ?

            Fog 1.5.9.138
            Debian 11
            Vmware ESXi

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by Feb 18, 2021, 12:04 PM

              @matthieu-jacquart said in Problem mapping network printer after upgrade to 1.5.9.60:

              Is there a way to force it to re-add printer ?

              Restart fog-client service or the computer.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              M 1 Reply Last reply Feb 18, 2021, 2:41 PM Reply Quote 0
              • M
                Matthieu Jacquart @Sebastian Roth
                last edited by Feb 18, 2021, 2:41 PM

                @sebastian-roth A fourth colleague had the same problem today so I restarted fog service, it takes a while but photocop_rgi printer has been connected after that :

                ------------------------------------------------------------------------------
                --------------------------------PrinterManager--------------------------------
                ------------------------------------------------------------------------------
                 18/02/2021 15:37:55 Client-Info Client Version: 0.12.0
                 18/02/2021 15:37:55 Client-Info Client OS:      Windows
                 18/02/2021 15:37:55 Client-Info Server Version: 1.5.9.60
                 18/02/2021 15:37:55 Middleware::Response Success
                 18/02/2021 15:37:55 PrinterManager Adding printers
                 18/02/2021 15:37:55 PrinterManager \\impression\Compta already exists
                 18/02/2021 15:37:55 Printer Adding: \\impression\Photocop_RGI
                 18/02/2021 15:37:55 PrinterManager PrintUI return code = 0
                 18/02/2021 15:37:56 PrinterManager Invoking add \\impression\Compta for all users
                 18/02/2021 15:37:56 PrinterManager PrintUI return code = 0
                 18/02/2021 15:37:56 PrinterManager Invoking add \\impression\Photocop_RGI for all users
                 18/02/2021 15:38:26 PrinterManager PrintUI has not finished in a timely fashion, abandoning process
                 18/02/2021 15:38:26 PrinterManager Restarting spooler
                ------------------------------------------------------------------------------
                

                I’m just unable to explain this problem…

                Fog 1.5.9.138
                Debian 11
                Vmware ESXi

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