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    DHCP FAILED

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • george1421G
      george1421 Moderator @jeremyvdv
      last edited by

      @jeremyvdv Well I’m sure you did not solve the problem on the HP system, but in the case of the Dell, if its in uefi mode AND the disk controller is in raid-on mode then the disk subsystem will be hidden from linux. It won’t be just /dev/sda3 it should be the entire disk /dev/sda.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by

        @jeremyvdv Please take a picture of the error and post here.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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        • J
          jeremyvdv
          last edited by

          GEORGE:

          Hello

          No I did not solve the problem on HP but I know at least that it comes from the post.

          Regarding the DELL I do not understand … what should I do?

          Thank you

          george1421G 1 Reply Last reply Reply Quote 0
          • J
            jeremyvdv
            last edited by

            Sebastian :

            I do this in the day
            Thanks

            1 Reply Last reply Reply Quote 0
            • george1421G
              george1421 Moderator @jeremyvdv
              last edited by george1421

              @jeremyvdv said in DHCP FAILED:

              Regarding the DELL I do not understand … what should I do?

              The typical problem in the Dell firmware the disk controller mode is configured for Raid-ON even if the computer only has a single disk. Go into the Dell firmware (BIOS) and change this mode from Raid-ON to AHCI and then test imaging. You can leave the disk mode in AHCI mode without a problem.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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              • J
                jeremyvdv
                last edited by

                Hello

                on my dell
                Whether I’m in AHCI mode or RAID mode … I always have this message:

                cap.png

                george1421G 1 Reply Last reply Reply Quote 0
                • george1421G
                  george1421 Moderator @jeremyvdv
                  last edited by

                  @jeremyvdv said in DHCP FAILED:

                  Whether I’m in AHCI mode or RAID mode … I always have this message:

                  This isn’t a hardware issue or a FOG issue, but you have bitlocker enabled on that target computer. This is a warning from FOG saying that a partition is protected by bitlocker. If you were to clone this disk, it would not boot on the new target computer because the tpm chips are different.

                  Disable bitlocker on all disk partitions and attempt to capture again.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                  • J
                    jeremyvdv
                    last edited by

                    That’s what I understood also yes but the problem is that bitloker is not activated.
                    Bitlocker can be activated from the bios?
                    Because on windows it is not

                    thanks a lot for your help

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by

                      @jeremyvdv Try this:

                      manage-bde -status
                      manage-bde -off C:
                      

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • J
                        jeremyvdv
                        last edited by

                        that’s what I did yes.
                        Same problem
                        and the HP post always at the same point DHCP failed

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                        • J
                          jeremyvdv
                          last edited by

                          I disabled the TPM in the bios but here is the problem I have now
                          cb826a40-60f7-49e1-bf85-ea99695ee22f-image.png

                          1 Reply Last reply Reply Quote 0
                          • J
                            jeremyvdv
                            last edited by

                            my capture is in court it’s good.

                            It was necessary to disable the hibernation of the hard disk.

                            I still have the problem on my hp for DHCP FAILED

                            IF you have ideas … I test everything in bios

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                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @jeremyvdv said in DHCP FAILED:

                              I still have the problem on my hp for DHCP FAILED

                              What do you mean by that? We see that you get past the DHCP stuff und ran into other issues. So does the DHCP fail only on random occation??

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                              • J
                                jeremyvdv
                                last edited by

                                Hello

                                When I want to capture from an HP post, I always have this message:

                                ad7defe2-03c4-4428-90dc-62ade6d0dd56-image.png

                                I can decend an image on it but not capture

                                Thanks for your help

                                george1421G 1 Reply Last reply Reply Quote 0
                                • george1421G
                                  george1421 Moderator @jeremyvdv
                                  last edited by

                                  @jeremyvdv OK for the HP lets take these steps.

                                  1. Cancel any current tasks if imaging is still setup.
                                  2. Create a new capture task, but before you hit the schedule task button tick the debug checkbox. Then schedule the task.
                                  3. PXE boot the target computer like you are going to image it.
                                  4. After several screens of text on the target computer that you must clear by pressing enter key, you will be dropped to the FOS Linux command prompt. You may see the error messages again from your last picture but the system will continue to the command prompt.
                                  5. Key in the following and post the output picture here.
                                    lspci -nn | grep -i net
                                  6. Remain in this debug mode because there maybe additional commands based on the answer provided in the picture.

                                  What this command does is print out all of the network interfaces that the HP has onboard. It will also give us the vendor and model numbers of the network adapter. We can then use those numbers for debugging.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                                  • J
                                    jeremyvdv
                                    last edited by

                                    Thank you for your reply.

                                    I can not do “|” keyboard .

                                    I tried lots of things … an idea?
                                    thank you

                                    george1421G 1 Reply Last reply Reply Quote 0
                                    • george1421G
                                      george1421 Moderator @jeremyvdv
                                      last edited by george1421

                                      @jeremyvdv said in DHCP FAILED:

                                      I can not do “|” keyboard .

                                      What language keyboard do you have? The pipe symbol ( | ) is kind of a required key for unix.

                                      If you can’t get the pipe symbol then just run the lspci -nn and hope we get luck that the network adapter is towards the end of the list.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                                      • J
                                        jeremyvdv
                                        last edited by

                                        that’s what I get with this command:

                                        da32a123-960d-4140-b2df-116dba3f7151-image.png

                                        george1421G 1 Reply Last reply Reply Quote 0
                                        • george1421G
                                          george1421 Moderator @jeremyvdv
                                          last edited by george1421

                                          @jeremyvdv Luckily the answer I was looking for is the realtek ethernet adapter [10ec:5227] RTS5227 PCI Express Card

                                          So now we know what we are looking for. Let me check a few things.

                                          I see the version of the FOS Linux kernel is 4.19.0 (a bit strange for having 1.5.7 installed. But let me look up some things.

                                          Edit: Ugh, RTS5227 PCI Express Card is not the nic adapter, that’s a card reader, which is wrong… The correct card is the intel I218LM [8086:15a2] that should have been supported by the linux kernel since 4.12.0. Very strange.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            jeremyvdv
                                            last edited by

                                            Great if you have any info 🙂
                                            i do not understand … what do you want as information

                                            george1421G 1 Reply Last reply Reply Quote 0
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