HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images
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@Quazz Apologies for the late reply, been away out the office.
We have confirmed we are using the latest version of the Kernel.
Using the developer version of FOG
Using the version of PartClone detailed in the link below.All of the above has no effect on the image deployment.
Now we have another spanner in the works since I have been away. We receieved another batch of G6’s now with a third manufacturer, Hynix, and the same is happening to them SSDs as well.
Currently speaking to HP as the Samsung SSDs in the G6 are an OEM disk and Samsung don’t list a firmware update for it and it seems neither does HP. So this maybe a dead end.
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Also just to add. I have taken a G6 with a Samsung and a G6 with a Hynix, placed the drives in a G5, imaged them fine. I then placed the drives back into the original laptops and captured an image of both laptops with no issues at all at full speed.
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@rocksteve69 This reminds me of an issue another user had on certain SSD/PC combinations where he had to create a working NTFS partition before tools could copy to it full speed. (not FOG specific)
Still don’t know how or why that’s a thing, and the creator of partclone seems to have given up in that direction too.
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Yeah its just crazy and strange how if I then redeploy the image back to the same G6 it slows down to a halt and never finishes.
We have resorted to a temp work around of having to take the SSD out of the G6 and image them in a G5 and placing them back in. But having to built out 50 laptops over the next week is taking sometime lol.
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@rocksteve69 I’d be interested in seeing if you’d see better results with a RAW capture.
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Now even more confusing is that the image capture of Samsung in a G6 after been in a G5 is now working in other Samsung G6s! I have managed to image 4 laptops so far.
Not so lucky with the Hynix with the same method. Will attempt a RAW capture.
Also I have noticed that these new images within FOG are showing as 0 ib size. But there most be data as I have successfully deployed the Samsung image.
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@rocksteve69 I’m wondering if clonezilla would give you the same results. In this idea use fog to image a G5 with the G6 image. Then turn right around without booting into the windows OS grab an image with Clonezilla and see if you can deploy a clonezilla captured image to a G6 with the impacted disk. Does it image at an acceptable rate? This would be a way around the issue until we can better understand the problem.
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@rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:
Also I have noticed that these new images within FOG are showing as 0 ib size.
FWIW: This in a way is only a label that is updated on a successful upload. The size is added during the capture process and is only used for display. It has no impact on imaging.
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Downloading Clonezilla to give it a test.
Interesting though when I try to capture an image of a G6 with a Hynix it goes through the motion up until Partclone starts takes no data and states capture completed successfully and reboots within a few seconds. No errors reported and reports back that the task is completed to FOG which clears the task.
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@rocksteve69 I’ve looked into this a bit more and there’s some people complaining about NVME speeds declining greatly when they update Linux kernel to a version above 4.9 (4.9 being a version that works fine for them)
So maybe trying an older kernel version can help.
Of course, the problem you can run into then is that other parts of your system aren’t supported, but it’s worth a try!
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We have tried version 4.18.11 and it has had no effect. Still the same issues.
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@rocksteve69 Sorry, can you try Kernel 4.9.11?
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@Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:
Sorry, can you try Kernel 4.9.11?
Hi,
When I go to the Kernel update list there is no 4.9.11 only 4.9.1
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@rocksteve69 That’s fine, try that one. As long as it’s before kernel 4.11
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Unfortunately no difference
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I have also attempted to use Clonezilla on the Hynix. I took an image successfully onto a usb drive was able to successfully deploy to a know G6 that failed to image using FOG with a Hynix drive with no issues.
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@rocksteve69 Which Clonezilla version was this?
@Developers Could this be partition alignment related or was that already fixed ages ago? I can’t remember.
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@rocksteve69 Thanks!
Looks like that version is running on Linux Kernel 5.2.9-2, potentially including some NVME fixes for certain devices.
I am compiling that kernel, hopefully that’s the only thing needed, because otherwise I am unsure where to start looking.
Will post a link here when it’s done.
