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HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images

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  • R
    rocksteve69 @rocksteve69
    last edited by Oct 29, 2019, 9:23 AM

    @rocksteve69

    Also just to add. I have taken a G6 with a Samsung and a G6 with a Hynix, placed the drives in a G5, imaged them fine. I then placed the drives back into the original laptops and captured an image of both laptops with no issues at all at full speed.

    Q 1 Reply Last reply Oct 29, 2019, 9:26 AM Reply Quote 0
    • Q
      Quazz Moderator @rocksteve69
      last edited by Oct 29, 2019, 9:26 AM

      @rocksteve69 This reminds me of an issue another user had on certain SSD/PC combinations where he had to create a working NTFS partition before tools could copy to it full speed. (not FOG specific)

      Still don’t know how or why that’s a thing, and the creator of partclone seems to have given up in that direction too.

      R 1 Reply Last reply Oct 29, 2019, 9:33 AM Reply Quote 0
      • R
        rocksteve69 @Quazz
        last edited by Oct 29, 2019, 9:33 AM

        @Quazz

        Yeah its just crazy and strange how if I then redeploy the image back to the same G6 it slows down to a halt and never finishes.

        We have resorted to a temp work around of having to take the SSD out of the G6 and image them in a G5 and placing them back in. But having to built out 50 laptops over the next week is taking sometime lol.

        Q G 2 Replies Last reply Oct 29, 2019, 9:38 AM Reply Quote 0
        • Q
          Quazz Moderator @rocksteve69
          last edited by Oct 29, 2019, 9:38 AM

          @rocksteve69 I’d be interested in seeing if you’d see better results with a RAW capture.

          R 1 Reply Last reply Oct 29, 2019, 11:47 AM Reply Quote 0
          • R
            rocksteve69 @Quazz
            last edited by Oct 29, 2019, 11:47 AM

            @Quazz

            Now even more confusing is that the image capture of Samsung in a G6 after been in a G5 is now working in other Samsung G6s! I have managed to image 4 laptops so far.

            Not so lucky with the Hynix with the same method. Will attempt a RAW capture.

            Also I have noticed that these new images within FOG are showing as 0 ib size. But there most be data as I have successfully deployed the Samsung image.

            G 1 Reply Last reply Oct 29, 2019, 11:49 AM Reply Quote 0
            • G
              george1421 Moderator @rocksteve69
              last edited by george1421 Oct 29, 2019, 5:48 AM Oct 29, 2019, 11:47 AM

              @rocksteve69 I’m wondering if clonezilla would give you the same results. In this idea use fog to image a G5 with the G6 image. Then turn right around without booting into the windows OS grab an image with Clonezilla and see if you can deploy a clonezilla captured image to a G6 with the impacted disk. Does it image at an acceptable rate? This would be a way around the issue until we can better understand the problem.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              R 1 Reply Last reply Oct 29, 2019, 12:00 PM Reply Quote 0
              • G
                george1421 Moderator @rocksteve69
                last edited by Oct 29, 2019, 11:49 AM

                @rocksteve69 said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

                Also I have noticed that these new images within FOG are showing as 0 ib size.

                FWIW: This in a way is only a label that is updated on a successful upload. The size is added during the capture process and is only used for display. It has no impact on imaging.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                1 Reply Last reply Reply Quote 0
                • R
                  rocksteve69 @george1421
                  last edited by Oct 29, 2019, 12:00 PM

                  @george1421

                  Downloading Clonezilla to give it a test.

                  Interesting though when I try to capture an image of a G6 with a Hynix it goes through the motion up until Partclone starts takes no data and states capture completed successfully and reboots within a few seconds. No errors reported and reports back that the task is completed to FOG which clears the task.

                  Q 1 Reply Last reply Oct 29, 2019, 2:47 PM Reply Quote 0
                  • Q
                    Quazz Moderator @rocksteve69
                    last edited by Oct 29, 2019, 2:47 PM

                    @rocksteve69 I’ve looked into this a bit more and there’s some people complaining about NVME speeds declining greatly when they update Linux kernel to a version above 4.9 (4.9 being a version that works fine for them)

                    So maybe trying an older kernel version can help.

                    Of course, the problem you can run into then is that other parts of your system aren’t supported, but it’s worth a try!

                    R 2 Replies Last reply Oct 30, 2019, 2:20 PM Reply Quote 0
                    • R
                      rocksteve69 @Quazz
                      last edited by Oct 30, 2019, 2:20 PM

                      @Quazz

                      Excellent, I schedule a down grade of the Kernel and report back my findings.

                      Steve

                      1 Reply Last reply Reply Quote 0
                      • R
                        rocksteve69 @Quazz
                        last edited by Oct 31, 2019, 8:30 AM

                        @Quazz

                        We have tried version 4.18.11 and it has had no effect. Still the same issues.

                        Q 1 Reply Last reply Oct 31, 2019, 8:37 AM Reply Quote 0
                        • Q
                          Quazz Moderator @rocksteve69
                          last edited by Oct 31, 2019, 8:37 AM

                          @rocksteve69 Sorry, can you try Kernel 4.9.11?

                          R 1 Reply Last reply Oct 31, 2019, 10:19 AM Reply Quote 0
                          • R
                            rocksteve69 @Quazz
                            last edited by Oct 31, 2019, 10:19 AM

                            @Quazz said in HP Elitebook 830 Gen 6: Issues Capturing Images and Deploying Images:

                            Sorry, can you try Kernel 4.9.11?

                            Hi,

                            When I go to the Kernel update list there is no 4.9.11 only 4.9.1

                            Q 1 Reply Last reply Oct 31, 2019, 10:20 AM Reply Quote 0
                            • Q
                              Quazz Moderator @rocksteve69
                              last edited by Oct 31, 2019, 10:20 AM

                              @rocksteve69 That’s fine, try that one. As long as it’s before kernel 4.11

                              R 1 Reply Last reply Oct 31, 2019, 1:06 PM Reply Quote 0
                              • R
                                rocksteve69 @Quazz
                                last edited by Oct 31, 2019, 1:06 PM

                                @Quazz

                                Unfortunately no difference 😞

                                R 1 Reply Last reply Oct 31, 2019, 2:01 PM Reply Quote 0
                                • R
                                  rocksteve69 @rocksteve69
                                  last edited by Oct 31, 2019, 2:01 PM

                                  @rocksteve69

                                  I have also attempted to use Clonezilla on the Hynix. I took an image successfully onto a usb drive was able to successfully deploy to a know G6 that failed to image using FOG with a Hynix drive with no issues.

                                  Q 1 Reply Last reply Oct 31, 2019, 2:04 PM Reply Quote 0
                                  • Q
                                    Quazz Moderator @rocksteve69
                                    last edited by Oct 31, 2019, 2:04 PM

                                    @rocksteve69 Which Clonezilla version was this?

                                    @Developers Could this be partition alignment related or was that already fixed ages ago? I can’t remember.

                                    R 1 Reply Last reply Oct 31, 2019, 2:06 PM Reply Quote 0
                                    • R
                                      rocksteve69 @Quazz
                                      last edited by Oct 31, 2019, 2:06 PM

                                      @Quazz

                                      Version I used was:

                                      clonezilla-live-2.6.3-7-amd64

                                      Attempting a Samsung version too.

                                      Q 2 Replies Last reply Oct 31, 2019, 2:20 PM Reply Quote 0
                                      • Q
                                        Quazz Moderator @rocksteve69
                                        last edited by Oct 31, 2019, 2:20 PM

                                        @rocksteve69 Thanks!

                                        Looks like that version is running on Linux Kernel 5.2.9-2, potentially including some NVME fixes for certain devices.

                                        I am compiling that kernel, hopefully that’s the only thing needed, because otherwise I am unsure where to start looking.

                                        Will post a link here when it’s done.

                                        1 Reply Last reply Reply Quote 1
                                        • Q
                                          Quazz Moderator @rocksteve69
                                          last edited by Oct 31, 2019, 2:32 PM

                                          @rocksteve69 https://drive.google.com/open?id=1WLjXQYKDoZCAxF5Gfjeva2O-MLrfQ40N

                                          Copy to /var/www/fog/service/ipxe

                                          Change kernel in WebUI to bzImage529

                                          R 2 Replies Last reply Oct 31, 2019, 5:27 PM Reply Quote 0
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