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Restart loop after deploying snapin

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FOG Problems
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  • S
    Sebastian Roth Moderator
    last edited by Apr 11, 2018, 10:26 AM

    @raviolipizza Can you please provide a client log file? You find that in C:\fog.log or in the FOG client program install path depending on your selection when installing the client.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    1 Reply Last reply Reply Quote 1
    • R
      raviolipizza
      last edited by Apr 12, 2018, 1:43 PM

      @Sebastian-Roth of course. like i already see, it got some problems with the certificate and the authentication but i kinda dont see where exactly is the problem or how i can solve it. the logininformation shouldnt be the problem but i dont know what exactly i have to do about the certificate message
      .0_1523540554614_fog.log

      1 Reply Last reply Reply Quote 0
      • R
        raviolipizza
        last edited by Apr 13, 2018, 5:57 AM

        @Sebastian-Roth i tried it again a few minutes ago. in the new logfile im uploading right now there is the same error as in the last one again but right next to it there is another part with the title “Authentication” and that one looks just fine…
        0_1523599029464_fog.log

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        • S
          Sebastian Roth Moderator
          last edited by Apr 13, 2018, 9:28 AM

          @raviolipizza Yeah that looks weird. I think we need to get @joe-schmitt involved here.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 1
          • J
            Joe Schmitt Senior Developer
            last edited by Joe Schmitt Apr 13, 2018, 9:57 AM Apr 13, 2018, 3:53 PM

            @raviolipizza I took a look at your client logs, and it appears to be a bug with the server ( @Tom-Elliott ). The other option is that you do actually have an imaging task pending, but the computer isn’t set to boot to PXE.

            This is my theory based on the log: Snapins are being registered as a task reboot (they shouldn’t be), here’s why:

            • You stated that the reboot loop once you cancel the Snapin
            • In the log, the client reboots 8 times because of a pending imaging task:
            ------------------------------------------------------------------------------
            ----------------------------------TaskReboot----------------------------------
            ------------------------------------------------------------------------------
             13.04.2018 07:48 Client-Info Client Version: 0.11.15
             13.04.2018 07:48 Client-Info Client OS:      Windows
             13.04.2018 07:48 Client-Info Server Version: 1.5.0
             13.04.2018 07:48 Middleware::Response Success
             13.04.2018 07:48 TaskReboot Restarting computer for task
             13.04.2018 07:48 Power Creating shutdown command in 60 seconds
             13.04.2018 07:48 Bus Emmiting message on channel: Power
            ------------------------------------------------------------------------------
            
            • Therefore the server is telling the client there is a pending task that requires booting into FOS.
            • On reboot, iPXE doesn’t register that there’s a task to boot into FOS
            • So my best guess is that when talking to the client, the server must be including snapin tasks as a “You need to restart into FOS” task

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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            • T
              Tom Elliott
              last edited by Apr 13, 2018, 6:11 PM

              Mind taking a look at your Tasks page? Is anything still there for that host? I can’t replicate the problem with a plain jane snapin task, or a deploy+snapin task.

              This really seems to be a hanging task for that machine.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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              • T
                Tom Elliott
                last edited by Apr 13, 2018, 6:13 PM

                If no tasks are there, can you run this query: (chaning {hostID} to the id of the host you’re having the problem with.

                select * from tasks where taskHostID='{hostID}' and taskStateID NOT IN ('4','5')\G
                

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                R 1 Reply Last reply Apr 16, 2018, 5:48 AM Reply Quote 0
                • R
                  raviolipizza @Tom Elliott
                  last edited by Apr 16, 2018, 5:48 AM

                  @tom-elliott There is no task anymore for that host on the task page and I’m getting the following when im executing your query:

                  0_1523857652116_fog_tasks.PNG

                  T 1 Reply Last reply Apr 16, 2018, 12:08 PM Reply Quote 0
                  • T
                    Tom Elliott @raviolipizza
                    last edited by Apr 16, 2018, 12:08 PM

                    @raviolipizza host Id is not the host name. You can find the is by going to the host. Look in the url, the id=# ( the # is the id)

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    R 1 Reply Last reply Apr 17, 2018, 6:13 AM Reply Quote 0
                    • R
                      raviolipizza @Tom Elliott
                      last edited by Apr 17, 2018, 6:13 AM

                      @tom-elliott sorry about that!

                      0_1523945512782_9e3dcf56-182d-47e1-937a-824dd9f19c3a-grafik.png

                      So only to get it right, the id i want to get here is 2 on this host.
                      I’m getting the same result as the last time:

                      0_1523945594808_21b5b555-73b6-45f0-b8f2-2c64bbc261b4-grafik.png

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