Hostname changer "Unable to get subsection" 1.3.0-RC-7

Joe Schmitt · Oct 5, 2016, 3:11 PM

@arnaudrigole I’m not seeing the starting and stoping in that log file. Please upload the entire fog.log

arnaudrigole · Oct 5, 2016, 3:23 PM

@Joe-Schmitt
Sorry, i think it was the same data in cycles.
Here is an entire file :

 05/10/2016 17:13 Main Overriding exception handling
 05/10/2016 17:13 Main Bootstrapping Zazzles
 05/10/2016 17:13 Controller Initialize
 05/10/2016 17:13 Zazzles Creating main thread
 05/10/2016 17:13 Zazzles Service construction complete
 05/10/2016 17:13 Controller Start

 05/10/2016 17:13 Service Starting service
 05/10/2016 17:13 Bus Became bus server
 05/10/2016 17:13 Bus {
  "self": true,
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 05/10/2016 17:13 Bus Emmiting message on channel: Status
 05/10/2016 17:13 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:13 Client-Info Version: 0.11.5
 05/10/2016 17:13 Client-Info OS:      Windows
 05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:13 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:13 Data::RSA FOG Server CA cert found
 05/10/2016 17:13 Middleware::Authentication Cert OK
 05/10/2016 17:13 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:13 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:13 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:13 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:13 Client-Info Version: 0.11.5
 05/10/2016 17:13 Client-Info OS:      Windows
 05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:15 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:15 Data::RSA FOG Server CA cert found
 05/10/2016 17:15 Middleware::Authentication Cert OK
 05/10/2016 17:15 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:15 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:15 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:15 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:15 Client-Info Version: 0.11.5
 05/10/2016 17:15 Client-Info OS:      Windows
 05/10/2016 17:15 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:17 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:17 Data::RSA FOG Server CA cert found
 05/10/2016 17:17 Middleware::Authentication Cert OK
 05/10/2016 17:17 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:17 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:17 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:17 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:17 Client-Info Version: 0.11.5
 05/10/2016 17:17 Client-Info OS:      Windows
 05/10/2016 17:17 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:19 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:19 Data::RSA FOG Server CA cert found
 05/10/2016 17:19 Middleware::Authentication Cert OK
 05/10/2016 17:19 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:19 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:19 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:19 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:19 Client-Info Version: 0.11.5
 05/10/2016 17:19 Client-Info OS:      Windows
 05/10/2016 17:19 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:21 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:21 Data::RSA FOG Server CA cert found
 05/10/2016 17:21 Middleware::Authentication Cert OK
 05/10/2016 17:21 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:21 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:21 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses


 05/10/2016 17:21 Bus Registering ParseBus in channel Power
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 17:21 Middleware::Response ERROR: Could not parse data
 05/10/2016 17:21 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 17:21 Service ERROR: Unable to get cycle data
 05/10/2016 17:21 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 17:21 Middleware::Response Success
 05/10/2016 17:21 Service Initializing modules

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 17:21 Middleware::Response Success
 05/10/2016 17:21 Service Sleeping for 116 seconds

Tom Elliott · Oct 5, 2016, 3:24 PM

@arnaudrigole said in Hostname changer "Unable to get subsection" 1.3.0-RC-7:

05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses

This seems to be the cause.

arnaudrigole · Oct 5, 2016, 9:28 AM

@Tom-Elliott
I don’t understand…
This issue happens on all computers (100% new, unboxed, never ccnnected to our network) and after imaging with fog
i have no host duplicate in fog gui

Joe Schmitt · Oct 5, 2016, 9:33 AM

@arnaudrigole It’s likely caused by a virtual network adapter (e.g. a TAP driver, virtualbox, vmware, …).

From the log file, here’s the macs your machine has:

B8:08:CF:3C:95:CE
00:A0:C6:00:00:14
B8:08:CF:3C:95:CA
28:F1:0E:2D:C4:6A
02:50:41:00:00:01
00:00:00:00:00:00:00:E0

I would search each one of them in the fog ui under your host list. At least one of them will return multiple hosts.

arnaudrigole · Oct 5, 2016, 9:33 AM

@Tom-Elliott

This seems to be the cause.

I encounter this issue on all our computer, freshly unboxed, never connected on our network and just imaged with fog… No duplicate entries in fog hosts :s

Look at that error in GUI ! ?

Tom Elliott · Oct 5, 2016, 3:42 PM

@arnaudrigole The message is clear. There’s multiple host entries for the mac (or mac’s) in question. This can happen for any number of reasons. If you use a USB NIC, I’m guessing this is “shared” with multiple systems?

arnaudrigole · Oct 5, 2016, 4:02 PM

@Tom-Elliott
Im not using USB nic…
I have no duplicate entries in fog hosts, im 100% sure.
As i said, my test computers are dell laptops just unboxed! There is no duplicate possible

Tom Elliott · Oct 5, 2016, 4:06 PM

@arnaudrigole The message is clear, there is a Duplicate somewhere. We need you to search for it by searching for the MAC’s that @Joe-Schmitt gave you earlier.

You can even do a manual sql query if needed.

arnaudrigole · Oct 5, 2016, 4:15 PM

@Joe-Schmitt
Maybe the VPN network card

Joe Schmitt · Oct 5, 2016, 4:17 PM

@arnaudrigole If you search for each mac (individually) that I listed previously in your FOG web ui as Tom and I have been suggesting then you would see those duplicates.

arnaudrigole · Oct 5, 2016, 4:25 PM

@Joe-Schmitt @Tom-Elliott
Excuse me, i haven’t refreshed that page to see your last messages!
The problem come from our VPN network card… but how can i bypass it ?

Tom Elliott · Oct 5, 2016, 4:36 PM

You need to find which mac address is currently associated to multiple hosts.

arnaudrigole · Oct 5, 2016, 4:39 PM

@Tom-Elliott
Yes it’s the 02:50:41:00:00:01 : PANGP (vpn) adapter
So how can i configure fog to bypass that MAC and only read the ethernet / wifi MAC ?

Tom Elliott · Oct 5, 2016, 4:43 PM

Now you need to delete that mac address entirely from the database.

This can be done in mysql with:

DELETE FROM hostMAC where hmMAC LIKE '02:50:41:00:00:01';

Then add the MAC to be filtered:

Something like:

UPDATE globalSettings SET settingValue='02:50:41:00:00:01' WHERE settingKey='FOG_QUICKREG_PENDING_MAC_FILTER';

Tom Elliott · Oct 5, 2016, 4:54 PM

The GUI can also be used to add “filtered MAC’s” this is simply a comma separated list (e.g. mac1,mac2,mac3,etc…)

The GUI accessible portion to add the filtered mac is:
FOG Configuration Page ->
FOG Settings ->
FOG Client - Host Register ->
FOG_QUICKREG_PENDING_MAC_FILTER

Hostname changer "Unable to get subsection" 1.3.0-RC-7

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