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    Hostname changer "Unable to get subsection" 1.3.0-RC-7

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    Windows Problems
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    • Tom ElliottT
      Tom Elliott
      last edited by

      I think we need the whole log. And it’s not the same issue. At least not so far.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      arnaudrigoleA 1 Reply Last reply Reply Quote 0
      • arnaudrigoleA
        arnaudrigole @Tom Elliott
        last edited by

        @Tom-Elliott
        Here is the whole log 🙂

         05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
         05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
         05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
         05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
         05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
         05/10/2016 16:41 Service ERROR: Unable to get cycle data
         05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:41 Middleware::Response Success
        
        ------------------------------------------------------------------------------
        ---------------------------------ClientUpdater--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------TaskReboot----------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------HostnameChanger-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ---------------------------------SnapinClient---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PowerManagement-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------UserTracker---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:41 Client-Info Client Version: 0.11.5
         05/10/2016 16:41 Client-Info Client OS:      Windows
         05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
         05/10/2016 16:41 Middleware::Response Success
         05/10/2016 16:41 Service Sleeping for 63 seconds
         05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
         05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
         05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
         05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
         05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
         05/10/2016 16:42 Service ERROR: Unable to get cycle data
         05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:42 Middleware::Response Success
        
        ------------------------------------------------------------------------------
        ---------------------------------ClientUpdater--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------TaskReboot----------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------HostnameChanger-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ---------------------------------SnapinClient---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PowerManagement-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------UserTracker---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:42 Client-Info Client Version: 0.11.5
         05/10/2016 16:42 Client-Info Client OS:      Windows
         05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
         05/10/2016 16:42 Middleware::Response Success
         05/10/2016 16:42 Service Sleeping for 67 seconds
         05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
         05/10/2016 16:43 Middleware::Response ERROR: Could not parse data
         05/10/2016 16:43 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
         05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
         05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
         05/10/2016 16:43 Service ERROR: Unable to get cycle data
         05/10/2016 16:43 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:43 Middleware::Response Success
        
        ------------------------------------------------------------------------------
        ---------------------------------ClientUpdater--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------TaskReboot----------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------HostnameChanger-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ---------------------------------SnapinClient---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        --------------------------------PowerManagement-------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
        
        ------------------------------------------------------------------------------
        ----------------------------------UserTracker---------------------------------
        ------------------------------------------------------------------------------
         05/10/2016 16:43 Client-Info Client Version: 0.11.5
         05/10/2016 16:43 Client-Info Client OS:      Windows
         05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
         05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
         05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
         05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
         05/10/2016 16:43 Middleware::Response Success
         05/10/2016 16:43 Service Sleeping for 66 seconds
        
        1 Reply Last reply Reply Quote 0
        • J
          Joe Schmitt Senior Developer
          last edited by

          @arnaudrigole I’m going to need to see another authentication cycle. To cause one, go to the host in the FOG web portal, and hit the “Reset Encryption Data” button. After waiting a couple minutes, re-upload the fog.log file here.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          arnaudrigoleA 1 Reply Last reply Reply Quote 0
          • arnaudrigoleA
            arnaudrigole @Joe Schmitt
            last edited by

            @Joe-Schmitt
            hello Joe
            I have no “reset encryption data” button on fog gui ! :s

            1 Reply Last reply Reply Quote 0
            • J
              Joe Schmitt Senior Developer
              last edited by Joe Schmitt

              @arnaudrigole alright. Can you:

              net stop fogservice then net start fogservice on this host (in an administrative cmd)? Once complete wait a minute or so and then upload the fog.log here.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              arnaudrigoleA 1 Reply Last reply Reply Quote 0
              • arnaudrigoleA
                arnaudrigole @Joe Schmitt
                last edited by

                @Joe-Schmitt
                Ok, here we go:

                 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                 05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
                 05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                 05/10/2016 16:41 Service ERROR: Unable to get cycle data
                 05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                 05/10/2016 16:41 Middleware::Response Success
                
                ------------------------------------------------------------------------------
                ---------------------------------ClientUpdater--------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                ----------------------------------TaskReboot----------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------HostnameChanger-------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                ---------------------------------SnapinClient---------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------PrinterManager--------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------PowerManagement-------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                ----------------------------------UserTracker---------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:41 Client-Info Client Version: 0.11.5
                 05/10/2016 16:41 Client-Info Client OS:      Windows
                 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                 05/10/2016 16:41 Middleware::Response Success
                 05/10/2016 16:41 Service Sleeping for 63 seconds
                 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                 05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
                 05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                 05/10/2016 16:42 Service ERROR: Unable to get cycle data
                 05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                 05/10/2016 16:42 Middleware::Response Success
                
                ------------------------------------------------------------------------------
                ---------------------------------ClientUpdater--------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                ----------------------------------TaskReboot----------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------HostnameChanger-------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                ---------------------------------SnapinClient---------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------PrinterManager--------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                ------------------------------------------------------------------------------
                --------------------------------PowerManagement-------------------------------
                ------------------------------------------------------------------------------
                 05/10/2016 16:42 Client-Info Client Version: 0.11.5
                 05/10/2016 16:42 Client-Info Client OS:      Windows
                 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                
                
                1 Reply Last reply Reply Quote 0
                • J
                  Joe Schmitt Senior Developer
                  last edited by

                  @arnaudrigole I’m not seeing the starting and stoping in that log file. Please upload the entire fog.log

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  arnaudrigoleA 1 Reply Last reply Reply Quote 0
                  • arnaudrigoleA
                    arnaudrigole @Joe Schmitt
                    last edited by

                    @Joe-Schmitt
                    Sorry, i think it was the same data in cycles.
                    Here is an entire file :

                     05/10/2016 17:13 Main Overriding exception handling
                     05/10/2016 17:13 Main Bootstrapping Zazzles
                     05/10/2016 17:13 Controller Initialize
                     05/10/2016 17:13 Zazzles Creating main thread
                     05/10/2016 17:13 Zazzles Service construction complete
                     05/10/2016 17:13 Controller Start
                    
                     05/10/2016 17:13 Service Starting service
                     05/10/2016 17:13 Bus Became bus server
                     05/10/2016 17:13 Bus {
                      "self": true,
                      "channel": "Status",
                      "data": "{\r\n  \"action\": \"load\"\r\n}"
                    }
                     05/10/2016 17:13 Bus Emmiting message on channel: Status
                     05/10/2016 17:13 Service Invoking early JIT compilation on needed binaries
                    
                    ------------------------------------------------------------------------------
                    --------------------------------Authentication--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:13 Client-Info Version: 0.11.5
                     05/10/2016 17:13 Client-Info OS:      Windows
                     05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
                     05/10/2016 17:13 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
                     05/10/2016 17:13 Data::RSA FOG Server CA cert found
                     05/10/2016 17:13 Middleware::Authentication Cert OK
                     05/10/2016 17:13 Middleware::Authentication ERROR: Could not get security token
                     05/10/2016 17:13 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
                     05/10/2016 17:13 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
                     05/10/2016 17:13 Middleware::Response Error multiple hosts returned for list of mac addresses
                    
                    ------------------------------------------------------------------------------
                    --------------------------------Authentication--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:13 Client-Info Version: 0.11.5
                     05/10/2016 17:13 Client-Info OS:      Windows
                     05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
                     05/10/2016 17:15 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
                     05/10/2016 17:15 Data::RSA FOG Server CA cert found
                     05/10/2016 17:15 Middleware::Authentication Cert OK
                     05/10/2016 17:15 Middleware::Authentication ERROR: Could not get security token
                     05/10/2016 17:15 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
                     05/10/2016 17:15 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
                     05/10/2016 17:15 Middleware::Response Error multiple hosts returned for list of mac addresses
                    
                    ------------------------------------------------------------------------------
                    --------------------------------Authentication--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:15 Client-Info Version: 0.11.5
                     05/10/2016 17:15 Client-Info OS:      Windows
                     05/10/2016 17:15 Middleware::Authentication Waiting for authentication timeout to pass
                     05/10/2016 17:17 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
                     05/10/2016 17:17 Data::RSA FOG Server CA cert found
                     05/10/2016 17:17 Middleware::Authentication Cert OK
                     05/10/2016 17:17 Middleware::Authentication ERROR: Could not get security token
                     05/10/2016 17:17 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
                     05/10/2016 17:17 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
                     05/10/2016 17:17 Middleware::Response Error multiple hosts returned for list of mac addresses
                    
                    ------------------------------------------------------------------------------
                    --------------------------------Authentication--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:17 Client-Info Version: 0.11.5
                     05/10/2016 17:17 Client-Info OS:      Windows
                     05/10/2016 17:17 Middleware::Authentication Waiting for authentication timeout to pass
                     05/10/2016 17:19 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
                     05/10/2016 17:19 Data::RSA FOG Server CA cert found
                     05/10/2016 17:19 Middleware::Authentication Cert OK
                     05/10/2016 17:19 Middleware::Authentication ERROR: Could not get security token
                     05/10/2016 17:19 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
                     05/10/2016 17:19 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
                     05/10/2016 17:19 Middleware::Response Error multiple hosts returned for list of mac addresses
                    
                    ------------------------------------------------------------------------------
                    --------------------------------Authentication--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:19 Client-Info Version: 0.11.5
                     05/10/2016 17:19 Client-Info OS:      Windows
                     05/10/2016 17:19 Middleware::Authentication Waiting for authentication timeout to pass
                     05/10/2016 17:21 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
                     05/10/2016 17:21 Data::RSA FOG Server CA cert found
                     05/10/2016 17:21 Middleware::Authentication Cert OK
                     05/10/2016 17:21 Middleware::Authentication ERROR: Could not get security token
                     05/10/2016 17:21 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
                     05/10/2016 17:21 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
                     05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses
                    
                    
                     05/10/2016 17:21 Bus Registering ParseBus in channel Power
                     05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                     05/10/2016 17:21 Middleware::Response ERROR: Could not parse data
                     05/10/2016 17:21 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                     05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                     05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                     05/10/2016 17:21 Service ERROR: Unable to get cycle data
                     05/10/2016 17:21 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                     05/10/2016 17:21 Middleware::Response Success
                     05/10/2016 17:21 Service Initializing modules
                    
                    ------------------------------------------------------------------------------
                    ---------------------------------ClientUpdater--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    ----------------------------------TaskReboot----------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    --------------------------------HostnameChanger-------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    ---------------------------------SnapinClient---------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    --------------------------------PrinterManager--------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    --------------------------------PowerManagement-------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                    
                    ------------------------------------------------------------------------------
                    ----------------------------------UserTracker---------------------------------
                    ------------------------------------------------------------------------------
                     05/10/2016 17:21 Client-Info Client Version: 0.11.5
                     05/10/2016 17:21 Client-Info Client OS:      Windows
                     05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
                     05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
                     05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                     05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                     05/10/2016 17:21 Middleware::Response Success
                     05/10/2016 17:21 Service Sleeping for 116 seconds
                    
                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @arnaudrigole
                      last edited by

                      @arnaudrigole said in Hostname changer "Unable to get subsection" 1.3.0-RC-7:

                      05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses

                      This seems to be the cause.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      arnaudrigoleA 2 Replies Last reply Reply Quote 1
                      • arnaudrigoleA
                        arnaudrigole @Tom Elliott
                        last edited by arnaudrigole

                        @Tom-Elliott
                        I don’t understand…
                        This issue happens on all computers (100% new, unboxed, never ccnnected to our network) and after imaging with fog
                        i have no host duplicate in fog gui

                        1 Reply Last reply Reply Quote 0
                        • J
                          Joe Schmitt Senior Developer
                          last edited by Joe Schmitt

                          @arnaudrigole It’s likely caused by a virtual network adapter (e.g. a TAP driver, virtualbox, vmware, …).

                          From the log file, here’s the macs your machine has:

                          • B8:08:CF:3C:95:CE
                          • 00:A0:C6:00:00:14
                          • B8:08:CF:3C:95:CA
                          • 28:F1:0E:2D:C4:6A
                          • 02:50:41:00:00:01
                          • 00:00:00:00:00:00:00:E0

                          I would search each one of them in the fog ui under your host list. At least one of them will return multiple hosts.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          1 Reply Last reply Reply Quote 1
                          • arnaudrigoleA
                            arnaudrigole @Tom Elliott
                            last edited by arnaudrigole

                            @Tom-Elliott

                            This seems to be the cause.

                            I encounter this issue on all our computer, freshly unboxed, never connected on our network and just imaged with fog… No duplicate entries in fog hosts :s

                            Look at that error in GUI ! ?
                            alt text
                            alt text

                            Tom ElliottT 1 Reply Last reply Reply Quote 0
                            • Tom ElliottT
                              Tom Elliott @arnaudrigole
                              last edited by

                              @arnaudrigole The message is clear. There’s multiple host entries for the mac (or mac’s) in question. This can happen for any number of reasons. If you use a USB NIC, I’m guessing this is “shared” with multiple systems?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              arnaudrigoleA 1 Reply Last reply Reply Quote 1
                              • arnaudrigoleA
                                arnaudrigole @Tom Elliott
                                last edited by

                                @Tom-Elliott
                                Im not using USB nic…
                                I have no duplicate entries in fog hosts, im 100% sure.
                                As i said, my test computers are dell laptops just unboxed! There is no duplicate possible

                                Tom ElliottT 1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @arnaudrigole
                                  last edited by

                                  @arnaudrigole The message is clear, there is a Duplicate somewhere. We need you to search for it by searching for the MAC’s that @Joe-Schmitt gave you earlier.

                                  You can even do a manual sql query if needed.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 2
                                  • arnaudrigoleA
                                    arnaudrigole
                                    last edited by

                                    @Joe-Schmitt
                                    Maybe the VPN network card

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      Joe Schmitt Senior Developer
                                      last edited by

                                      @arnaudrigole If you search for each mac (individually) that I listed previously in your FOG web ui as Tom and I have been suggesting then you would see those duplicates.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      arnaudrigoleA 1 Reply Last reply Reply Quote 1
                                      • arnaudrigoleA
                                        arnaudrigole @Joe Schmitt
                                        last edited by

                                        @Joe-Schmitt @Tom-Elliott
                                        Excuse me, i haven’t refreshed that page to see your last messages!
                                        The problem come from our VPN network card… but how can i bypass it ?

                                        1 Reply Last reply Reply Quote 0
                                        • Tom ElliottT
                                          Tom Elliott
                                          last edited by

                                          You need to find which mac address is currently associated to multiple hosts.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          arnaudrigoleA 1 Reply Last reply Reply Quote 1
                                          • arnaudrigoleA
                                            arnaudrigole @Tom Elliott
                                            last edited by arnaudrigole

                                            @Tom-Elliott
                                            Yes it’s the 02:50:41:00:00:01 : PANGP (vpn) adapter
                                            So how can i configure fog to bypass that MAC and only read the ethernet / wifi MAC ?

                                            1 Reply Last reply Reply Quote 0
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