Hostname changer "Unable to get subsection" 1.3.0-RC-7

arnaudrigole · Oct 5, 2016, 12:38 PM

Thank you for your help @Tom-Elliott
I don’t see that parameter on the host page in the gui ?

Here is another information in a log file too :
(dns entry is OK, i can access webgui by fogserver/fog/management)

--------------------------------Authentication--------------------------------

05/10/2016 14:16 Client-Info Version: 0.11.5
05/10/2016 14:16 Client-Info OS: Windows
05/10/2016 14:16 Middleware::Authentication Waiting for authentication timeout to pass
05/10/2016 14:16 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
05/10/2016 14:16 Middleware::Communication ERROR: Could not download file
05/10/2016 14:16 Middleware::Communication ERROR: Could not resolve name: fogserver (translated)
05/10/2016 14:16 Middleware::Authentication ERROR: Could not authenticate
05/10/2016 14:16 Middleware::Authentication ERROR: Can’t find the specified file (translated)

Tom Elliott · Oct 5, 2016, 12:43 PM

@arnaudrigole Is your FOG Server with an entry called “fogserver” on your DNS server?

arnaudrigole · Oct 5, 2016, 12:51 PM

@Tom-Elliott
Yes as i said

Tom Elliott · Oct 5, 2016, 2:16 PM

Does the file it’s referencing exist?

http://fogserver/fog/management/other/ssl/srvpublic.crt

arnaudrigole · Oct 5, 2016, 2:16 PM

@Tom-Elliott
Yes it exists on fog server

Tom Elliott · Oct 5, 2016, 2:17 PM

If you go to the url, it downloads the certificate?

arnaudrigole · Oct 5, 2016, 8:21 AM

@Tom-Elliott
It opens a msgbox: “This is not a certificate of autority certification and can’t be imported in the certifcation autority list” (translated)

Where can i reset the “encryption data” ?

Tom Elliott · Oct 5, 2016, 2:25 PM

@arnaudrigole You won’t be able to, but you have conflicting messages happening right now.

First, the client is saying it cannot download the file. But you’re able to download the file? You don’t need to read it, but you should see it downloading at the least.

Reset encryption data only becomes present when there’s a security token defined for the host. This is a GUI displayed item.

The other issue, have you upgraded to RC-11?

Can you try to clean up bad entries? For example:

rm -rf /var/www/fog /var/www/html/fog

Then rerun the installer.

arnaudrigole · Oct 5, 2016, 8:34 AM

@Tom-Elliott
When i type the url in my browser, i can’t download because it told me that it’s can’t be imported directly (can’t download so)

I upgraded fog on RC11, actually running another installation after removed the directory you said
EDIT: done, i retry

arnaudrigole · Oct 5, 2016, 2:44 PM

@arnaudrigole
same issue:

05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path ‘’, line 0, position 0.
05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
05/10/2016 16:41 Service ERROR: Unable to get cycle data
05/10/2016 16:41 Service ERROR: La référence d’objet n’est pas définie à une instance d’un objet.
05/10/2016 16:41 Middleware::Response Success

--------------------------------HostnameChanger-------------------------------

05/10/2016 16:41 Client-Info Client Version: 0.11.5
05/10/2016 16:41 Client-Info Client OS: Windows
05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
05/10/2016 16:41 Middleware::Response ERROR: La référence d’objet n’est pas définie à une instance d’un objet.

Tom Elliott · Oct 5, 2016, 2:46 PM

I think we need the whole log. And it’s not the same issue. At least not so far.

arnaudrigole · Oct 5, 2016, 2:52 PM

@Tom-Elliott
Here is the whole log

 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
 05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 16:41 Service ERROR: Unable to get cycle data
 05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:41 Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 16:41 Middleware::Response Success
 05/10/2016 16:41 Service Sleeping for 63 seconds
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
 05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 16:42 Service ERROR: Unable to get cycle data
 05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:42 Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 16:42 Middleware::Response Success
 05/10/2016 16:42 Service Sleeping for 67 seconds
 05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 16:43 Middleware::Response ERROR: Could not parse data
 05/10/2016 16:43 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 16:43 Service ERROR: Unable to get cycle data
 05/10/2016 16:43 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:43 Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:43 Client-Info Client Version: 0.11.5
 05/10/2016 16:43 Client-Info Client OS:      Windows
 05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 16:43 Middleware::Response Success
 05/10/2016 16:43 Service Sleeping for 66 seconds

Joe Schmitt · Oct 5, 2016, 2:56 PM

@arnaudrigole I’m going to need to see another authentication cycle. To cause one, go to the host in the FOG web portal, and hit the “Reset Encryption Data” button. After waiting a couple minutes, re-upload the fog.log file here.

arnaudrigole · Oct 5, 2016, 3:03 PM

@Joe-Schmitt
hello Joe
I have no “reset encryption data” button on fog gui ! :s

Joe Schmitt · Oct 5, 2016, 9:04 AM

@arnaudrigole alright. Can you:

net stop fogservice then net start fogservice on this host (in an administrative cmd)? Once complete wait a minute or so and then upload the fog.log here.

arnaudrigole · Oct 5, 2016, 3:09 PM

@Joe-Schmitt
Ok, here we go:

 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
 05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 16:41 Service ERROR: Unable to get cycle data
 05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:41 Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:41 Client-Info Client Version: 0.11.5
 05/10/2016 16:41 Client-Info Client OS:      Windows
 05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 16:41 Middleware::Response Success
 05/10/2016 16:41 Service Sleeping for 63 seconds
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
 05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 16:42 Service ERROR: Unable to get cycle data
 05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 16:42 Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 16:42 Client-Info Client Version: 0.11.5
 05/10/2016 16:42 Client-Info Client OS:      Windows
 05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

Joe Schmitt · Oct 5, 2016, 3:11 PM

@arnaudrigole I’m not seeing the starting and stoping in that log file. Please upload the entire fog.log

arnaudrigole · Oct 5, 2016, 3:23 PM

@Joe-Schmitt
Sorry, i think it was the same data in cycles.
Here is an entire file :

 05/10/2016 17:13 Main Overriding exception handling
 05/10/2016 17:13 Main Bootstrapping Zazzles
 05/10/2016 17:13 Controller Initialize
 05/10/2016 17:13 Zazzles Creating main thread
 05/10/2016 17:13 Zazzles Service construction complete
 05/10/2016 17:13 Controller Start

 05/10/2016 17:13 Service Starting service
 05/10/2016 17:13 Bus Became bus server
 05/10/2016 17:13 Bus {
  "self": true,
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 05/10/2016 17:13 Bus Emmiting message on channel: Status
 05/10/2016 17:13 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:13 Client-Info Version: 0.11.5
 05/10/2016 17:13 Client-Info OS:      Windows
 05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:13 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:13 Data::RSA FOG Server CA cert found
 05/10/2016 17:13 Middleware::Authentication Cert OK
 05/10/2016 17:13 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:13 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:13 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:13 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:13 Client-Info Version: 0.11.5
 05/10/2016 17:13 Client-Info OS:      Windows
 05/10/2016 17:13 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:15 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:15 Data::RSA FOG Server CA cert found
 05/10/2016 17:15 Middleware::Authentication Cert OK
 05/10/2016 17:15 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:15 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:15 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:15 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:15 Client-Info Version: 0.11.5
 05/10/2016 17:15 Client-Info OS:      Windows
 05/10/2016 17:15 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:17 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:17 Data::RSA FOG Server CA cert found
 05/10/2016 17:17 Middleware::Authentication Cert OK
 05/10/2016 17:17 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:17 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:17 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:17 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:17 Client-Info Version: 0.11.5
 05/10/2016 17:17 Client-Info OS:      Windows
 05/10/2016 17:17 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:19 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:19 Data::RSA FOG Server CA cert found
 05/10/2016 17:19 Middleware::Authentication Cert OK
 05/10/2016 17:19 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:19 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:19 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:19 Middleware::Response Error multiple hosts returned for list of mac addresses

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:19 Client-Info Version: 0.11.5
 05/10/2016 17:19 Client-Info OS:      Windows
 05/10/2016 17:19 Middleware::Authentication Waiting for authentication timeout to pass
 05/10/2016 17:21 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
 05/10/2016 17:21 Data::RSA FOG Server CA cert found
 05/10/2016 17:21 Middleware::Authentication Cert OK
 05/10/2016 17:21 Middleware::Authentication ERROR: Could not get security token
 05/10/2016 17:21 Middleware::Authentication ERROR: Le fichier 'C:\Program Files (x86)\FOG\token.dat' est introuvable.
 05/10/2016 17:21 Middleware::Communication POST URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&authorize&newService
 05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses


 05/10/2016 17:21 Bus Registering ParseBus in channel Power
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
 05/10/2016 17:21 Middleware::Response ERROR: Could not parse data
 05/10/2016 17:21 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
 05/10/2016 17:21 Service ERROR: Unable to get cycle data
 05/10/2016 17:21 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 17:21 Middleware::Response Success
 05/10/2016 17:21 Service Initializing modules

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 05/10/2016 17:21 Client-Info Client Version: 0.11.5
 05/10/2016 17:21 Client-Info Client OS:      Windows
 05/10/2016 17:21 Client-Info Server Version: 1.3.0-RC-11
 05/10/2016 17:21 Middleware::Response ERROR: Unable to get subsection
 05/10/2016 17:21 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
 05/10/2016 17:21 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 05/10/2016 17:21 Middleware::Response Success
 05/10/2016 17:21 Service Sleeping for 116 seconds

Tom Elliott · Oct 5, 2016, 3:24 PM

@arnaudrigole said in Hostname changer "Unable to get subsection" 1.3.0-RC-7:

05/10/2016 17:21 Middleware::Response Error multiple hosts returned for list of mac addresses

This seems to be the cause.

arnaudrigole · Oct 5, 2016, 9:28 AM

@Tom-Elliott
I don’t understand…
This issue happens on all computers (100% new, unboxed, never ccnnected to our network) and after imaging with fog
i have no host duplicate in fog gui

Hostname changer "Unable to get subsection" 1.3.0-RC-7

--------------------------------Authentication--------------------------------

--------------------------------HostnameChanger-------------------------------

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