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    Hostname changer "Unable to get subsection" 1.3.0-RC-7

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    • Tom ElliottT
      Tom Elliott
      last edited by

      Please try updating to 1.3.0-RC-11 first and see if that helps you.

      Also, try resetting the encryption data for that system.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 0
      • arnaudrigoleA
        arnaudrigole
        last edited by

        Ok i’ll try with last update.

        I dont understand what you mean with “resettings encryption data” ?
        For information, This issue is present on all the masters i did (differents ISOs and computers)

        Tom ElliottT 1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott @arnaudrigole
          last edited by

          @arnaudrigole The “Reset Encryption Data” is a per host setting. If you look at the host in the GUI, you will see “Reset Encryption Data” submission box.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 0
          • arnaudrigoleA
            arnaudrigole
            last edited by

            Thank you for your help @Tom-Elliott
            I don’t see that parameter on the host page in the gui ?
            alt text

            Here is another information in a log file too :
            (dns entry is OK, i can access webgui by fogserver/fog/management)


            --------------------------------Authentication--------------------------------

            05/10/2016 14:16 Client-Info Version: 0.11.5
            05/10/2016 14:16 Client-Info OS: Windows
            05/10/2016 14:16 Middleware::Authentication Waiting for authentication timeout to pass
            05/10/2016 14:16 Middleware::Communication Download: http://fogserver/fog/management/other/ssl/srvpublic.crt
            05/10/2016 14:16 Middleware::Communication ERROR: Could not download file
            05/10/2016 14:16 Middleware::Communication ERROR: Could not resolve name: fogserver (translated)
            05/10/2016 14:16 Middleware::Authentication ERROR: Could not authenticate
            05/10/2016 14:16 Middleware::Authentication ERROR: Can’t find the specified file (translated)

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @arnaudrigole
              last edited by

              @arnaudrigole Is your FOG Server with an entry called “fogserver” on your DNS server?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              arnaudrigoleA 1 Reply Last reply Reply Quote 0
              • arnaudrigoleA
                arnaudrigole @Tom Elliott
                last edited by

                @Tom-Elliott
                Yes as i said 🙂

                1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott
                  last edited by

                  Does the file it’s referencing exist?

                  http://fogserver/fog/management/other/ssl/srvpublic.crt

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  arnaudrigoleA 1 Reply Last reply Reply Quote 0
                  • arnaudrigoleA
                    arnaudrigole @Tom Elliott
                    last edited by

                    @Tom-Elliott
                    Yes it exists on fog server

                    1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott
                      last edited by

                      If you go to the url, it downloads the certificate?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      arnaudrigoleA 1 Reply Last reply Reply Quote 0
                      • arnaudrigoleA
                        arnaudrigole @Tom Elliott
                        last edited by arnaudrigole

                        @Tom-Elliott
                        It opens a msgbox: “This is not a certificate of autority certification and can’t be imported in the certifcation autority list” (translated)

                        Where can i reset the “encryption data” ?

                        Tom ElliottT 1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott @arnaudrigole
                          last edited by

                          @arnaudrigole You won’t be able to, but you have conflicting messages happening right now.

                          First, the client is saying it cannot download the file. But you’re able to download the file? You don’t need to read it, but you should see it downloading at the least.

                          Reset encryption data only becomes present when there’s a security token defined for the host. This is a GUI displayed item.

                          The other issue, have you upgraded to RC-11?

                          Can you try to clean up bad entries? For example:

                          rm -rf /var/www/fog /var/www/html/fog
                          

                          Then rerun the installer.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          arnaudrigoleA 1 Reply Last reply Reply Quote 0
                          • arnaudrigoleA
                            arnaudrigole @Tom Elliott
                            last edited by arnaudrigole

                            @Tom-Elliott
                            When i type the url in my browser, i can’t download because it told me that it’s can’t be imported directly (can’t download so)

                            I upgraded fog on RC11, actually running another installation after removed the directory you said
                            EDIT: done, i retry

                            arnaudrigoleA 1 Reply Last reply Reply Quote 0
                            • arnaudrigoleA
                              arnaudrigole @arnaudrigole
                              last edited by

                              @arnaudrigole
                              same issue:

                              05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                              05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
                              05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path ‘’, line 0, position 0.
                              05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                              05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                              05/10/2016 16:41 Service ERROR: Unable to get cycle data
                              05/10/2016 16:41 Service ERROR: La référence d’objet n’est pas définie à une instance d’un objet.
                              05/10/2016 16:41 Middleware::Response Success


                              --------------------------------HostnameChanger-------------------------------

                              05/10/2016 16:41 Client-Info Client Version: 0.11.5
                              05/10/2016 16:41 Client-Info Client OS: Windows
                              05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                              05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                              05/10/2016 16:41 Middleware::Response ERROR: La référence d’objet n’est pas définie à une instance d’un objet.

                              1 Reply Last reply Reply Quote 0
                              • Tom ElliottT
                                Tom Elliott
                                last edited by

                                I think we need the whole log. And it’s not the same issue. At least not so far.

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                arnaudrigoleA 1 Reply Last reply Reply Quote 0
                                • arnaudrigoleA
                                  arnaudrigole @Tom Elliott
                                  last edited by

                                  @Tom-Elliott
                                  Here is the whole log 🙂

                                   05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                                   05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
                                   05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                                   05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                                   05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                                   05/10/2016 16:41 Service ERROR: Unable to get cycle data
                                   05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:41 Middleware::Response Success
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------ClientUpdater--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------TaskReboot----------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------HostnameChanger-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------SnapinClient---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PrinterManager--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PowerManagement-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------UserTracker---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:41 Client-Info Client OS:      Windows
                                   05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                                   05/10/2016 16:41 Middleware::Response Success
                                   05/10/2016 16:41 Service Sleeping for 63 seconds
                                   05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                                   05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
                                   05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                                   05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                                   05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                                   05/10/2016 16:42 Service ERROR: Unable to get cycle data
                                   05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:42 Middleware::Response Success
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------ClientUpdater--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------TaskReboot----------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------HostnameChanger-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------SnapinClient---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PrinterManager--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PowerManagement-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------UserTracker---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:42 Client-Info Client OS:      Windows
                                   05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                                   05/10/2016 16:42 Middleware::Response Success
                                   05/10/2016 16:42 Service Sleeping for 67 seconds
                                   05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                                   05/10/2016 16:43 Middleware::Response ERROR: Could not parse data
                                   05/10/2016 16:43 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                                   05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                                   05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                                   05/10/2016 16:43 Service ERROR: Unable to get cycle data
                                   05/10/2016 16:43 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:43 Middleware::Response Success
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------ClientUpdater--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------TaskReboot----------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------HostnameChanger-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ---------------------------------SnapinClient---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PrinterManager--------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  --------------------------------PowerManagement-------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                  
                                  ------------------------------------------------------------------------------
                                  ----------------------------------UserTracker---------------------------------
                                  ------------------------------------------------------------------------------
                                   05/10/2016 16:43 Client-Info Client Version: 0.11.5
                                   05/10/2016 16:43 Client-Info Client OS:      Windows
                                   05/10/2016 16:43 Client-Info Server Version: 1.3.0-RC-11
                                   05/10/2016 16:43 Middleware::Response ERROR: Unable to get subsection
                                   05/10/2016 16:43 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                   05/10/2016 16:43 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                                   05/10/2016 16:43 Middleware::Response Success
                                   05/10/2016 16:43 Service Sleeping for 66 seconds
                                  
                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    Joe Schmitt Senior Developer
                                    last edited by

                                    @arnaudrigole I’m going to need to see another authentication cycle. To cause one, go to the host in the FOG web portal, and hit the “Reset Encryption Data” button. After waiting a couple minutes, re-upload the fog.log file here.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    arnaudrigoleA 1 Reply Last reply Reply Quote 0
                                    • arnaudrigoleA
                                      arnaudrigole @Joe Schmitt
                                      last edited by

                                      @Joe-Schmitt
                                      hello Joe
                                      I have no “reset encryption data” button on fog gui ! :s

                                      1 Reply Last reply Reply Quote 0
                                      • J
                                        Joe Schmitt Senior Developer
                                        last edited by Joe Schmitt

                                        @arnaudrigole alright. Can you:

                                        net stop fogservice then net start fogservice on this host (in an administrative cmd)? Once complete wait a minute or so and then upload the fog.log here.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        arnaudrigoleA 1 Reply Last reply Reply Quote 0
                                        • arnaudrigoleA
                                          arnaudrigole @Joe Schmitt
                                          last edited by

                                          @Joe-Schmitt
                                          Ok, here we go:

                                           05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                                           05/10/2016 16:41 Middleware::Response ERROR: Could not parse data
                                           05/10/2016 16:41 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                                           05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                                           05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                                           05/10/2016 16:41 Service ERROR: Unable to get cycle data
                                           05/10/2016 16:41 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                           05/10/2016 16:41 Middleware::Response Success
                                          
                                          ------------------------------------------------------------------------------
                                          ---------------------------------ClientUpdater--------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          ----------------------------------TaskReboot----------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------HostnameChanger-------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          ---------------------------------SnapinClient---------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------PrinterManager--------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------PowerManagement-------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          ----------------------------------UserTracker---------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:41 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:41 Client-Info Client OS:      Windows
                                           05/10/2016 16:41 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:41 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:41 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                           05/10/2016 16:41 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&configure&newService&json
                                           05/10/2016 16:41 Middleware::Response Success
                                           05/10/2016 16:41 Service Sleeping for 63 seconds
                                           05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/management/index.php?sub=requestClientInfo&mac=B8:08:CF:3C:95:CE|00:A0:C6:00:00:14|B8:08:CF:3C:95:CA|28:F1:0E:2D:C4:6A|02:50:41:00:00:01||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
                                           05/10/2016 16:42 Middleware::Response ERROR: Could not parse data
                                           05/10/2016 16:42 Middleware::Response ERROR: Unexpected character encountered while parsing value: E. Path '', line 0, position 0.
                                           05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?clientver&newService&json
                                           05/10/2016 16:42 Middleware::Communication URL: http://fogserver/fog/service/getversion.php?newService&json
                                           05/10/2016 16:42 Service ERROR: Unable to get cycle data
                                           05/10/2016 16:42 Service ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                           05/10/2016 16:42 Middleware::Response Success
                                          
                                          ------------------------------------------------------------------------------
                                          ---------------------------------ClientUpdater--------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          ----------------------------------TaskReboot----------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------HostnameChanger-------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          ---------------------------------SnapinClient---------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------PrinterManager--------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          ------------------------------------------------------------------------------
                                          --------------------------------PowerManagement-------------------------------
                                          ------------------------------------------------------------------------------
                                           05/10/2016 16:42 Client-Info Client Version: 0.11.5
                                           05/10/2016 16:42 Client-Info Client OS:      Windows
                                           05/10/2016 16:42 Client-Info Server Version: 1.3.0-RC-11
                                           05/10/2016 16:42 Middleware::Response ERROR: Unable to get subsection
                                           05/10/2016 16:42 Middleware::Response ERROR: La référence d'objet n'est pas définie à une instance d'un objet.
                                          
                                          
                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by

                                            @arnaudrigole I’m not seeing the starting and stoping in that log file. Please upload the entire fog.log

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            arnaudrigoleA 1 Reply Last reply Reply Quote 0
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