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Several problems with Surface Pro 4

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • T
    Tom Elliott @jhuesser
    last edited by Aug 17, 2016, 9:26 AM

    @jhuesser Remove the debug flag from the db. It will not be in debug mode and should continue on as expected, unless you started this as “Host->Basic Tasks->Advanced Tasks->Capture - Debug/Deploy - Debug” in which case you’d need to cancel the task and recreate the tasking like you normally would.

    Of course you could just do the cancel recreate tasking method anyway (which is likely going to be faster than finding the task in mysql and removing the debug flag.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    J 1 Reply Last reply Aug 17, 2016, 9:53 AM Reply Quote 0
    • J
      jhuesser @Tom Elliott
      last edited by Aug 17, 2016, 9:53 AM

      @Tom-Elliott I’ve used an USB-Keyboard with an USB-Hub and it works!

      if i register the other surface with the full host registration i still need the keyboard to enter the details, but as i said with the USB Keyboard it’s fine just as @Sebastian-Roth said in chat. Currently I’m uploading the image, hope that works, so marking this as solved 🙂

      Thank you all for your help!

      G 1 Reply Last reply Aug 17, 2016, 10:02 AM Reply Quote 0
      • G
        george1421 Moderator @jhuesser
        last edited by george1421 Aug 17, 2016, 4:03 AM Aug 17, 2016, 10:02 AM

        @jhuesser OK now that you have it working with an external keyboard can we collect some additional details on this surface pro 4? Is there a sub version that we need to be aware of (remember I’m ignorant of the surface pro tablets). So is there like a surface pro 4 model XXXXX or something like that. I would expect the linux kernel developers will add support for this internal keyboard at some time in the future. Eventually it may make it into the FOS engine.

        I’m kind of surprised that others that have imaged the surface pro 4 with FOG didn’t report keyboard issues before now. That is what is making me think there are different models to the surface pro.4. It would be interesting to see if a commercial linux distribution would have the same issue. Something current like ubuntu desktop live would answer that.

        Either way I’m glad you have it worked out and can move forward.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        J 1 Reply Last reply Aug 17, 2016, 10:10 AM Reply Quote 2
        • J
          jhuesser @george1421
          last edited by Aug 17, 2016, 10:10 AM

          @george1421 It’s the surface pro 4 with the smallest computer power.https://www.microsoft.com/surface/en-us/devices/surface-pro-4#techspec-block the one with the Intel® Core™ m3

          I’ve one booted the ubuntu live USB stick. It didn’t recognized the keyboard (and the touchscreen, but that’s not important for FOG i guess).

          G 1 Reply Last reply Aug 17, 2016, 10:25 AM Reply Quote 0
          • G
            george1421 Moderator @jhuesser
            last edited by Aug 17, 2016, 10:25 AM

            @jhuesser Thank you on the feedback.

            Since a commercial distro is having trouble with the keyboard then in a way thats a good thing. The linux guys may be working on it. The point here is that the FOS engine uses the 4.7 linux kernel (which is pretty current) and the commercial distros are typically many versions behind because they are aiming for stability not bleeding edge hardware support.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            T 1 Reply Last reply Aug 17, 2016, 10:32 AM Reply Quote 1
            • T
              Tom Elliott @george1421
              last edited by Aug 17, 2016, 10:32 AM

              @george1421 I’m currently building the 4.7.1 kernels and hopefully I’ve added a ton more drivers. I Doubt it will work for the Surface KB but I’m hoping at least to get more support all around.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              G 1 Reply Last reply Aug 17, 2016, 11:47 AM Reply Quote 2
              • G
                george1421 Moderator @Tom Elliott
                last edited by Aug 17, 2016, 11:47 AM

                @Tom-Elliott I’m speculating that either the surface pro has some yet unknown pci bridge or usb bridge or keyboard controller. That is getting in the way. Do you know of a way (other than lspci) to identify/list unknown hardware?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                T 1 Reply Last reply Aug 17, 2016, 11:49 AM Reply Quote 1
                • T
                  Tom Elliott @george1421
                  last edited by Aug 17, 2016, 11:49 AM

                  @george1421 lshw lsusb lspci dmesg

                  Personally, dmesg will probably be of more use as even if the kernel doesn’t have drivers we should see the device in the list on load up.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 1
                  • J
                    jhuesser
                    last edited by Aug 18, 2016, 6:40 AM

                    Btw, could succesfully up- and download an image for SP4!

                    W 1 Reply Last reply Aug 18, 2016, 2:05 PM Reply Quote 0
                    • S
                      Sebastian Roth Moderator
                      last edited by Aug 18, 2016, 1:52 PM

                      @jhuesser Great to hear! Would be awesome if you could provide the information Tom asked as well.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      1 Reply Last reply Reply Quote 1
                      • W
                        Wayne Workman @jhuesser
                        last edited by Aug 18, 2016, 2:05 PM

                        @jhuesser Can you summarize exactly what is needed for the Surface Pro 4 please? This thread is really, really long - and we need a summary that is reproducible and clear.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 1
                        • Q
                          Quazz Moderator
                          last edited by Quazz Aug 18, 2016, 9:04 AM Aug 18, 2016, 2:11 PM

                          From what I gather:

                          Not working: keyboard in FOS engine, NIC in debug mode?

                          Working: iPXE menu, capture/deploy

                          Needed: has_usb_nic=1 kernel parameter. intel7156.efi or realtek7156.efi (or other 7156 ipxe bootfile depending on your USB NIC)

                          Please add/modify as needed.

                          1 Reply Last reply Reply Quote 1
                          • J
                            jhuesser
                            last edited by Aug 18, 2016, 3:02 PM

                            Here are the steps wich resolved the issues:

                            @jhuesser said in Several problems with Surface Pro 4:

                            • If i select an entry the display just goes dark, nothing happens

                            Use intel7156.efi

                            • If i select Boot from harddisk REFIND_EFI starts, i need to press a key and then windows tries to boot but get stuck at the windows logo. (no problem if i boot without pxe)

                            Use intel7156.efi

                            • If a task is assigned it get stuck at
                            bzImage... ok
                            init.xz... ok
                            

                            Use intel7156.efi

                            • Perform Full Host Registration and Inventory & Quick registration doesn’t work (Select menu entry -> screen goes dark; Quick registration -> chainload failed).

                            manually add the host and add has_usb_nic=1 to the host settings. (also for dhcp error in FOS)

                            @jhuesser said in Several problems with Surface Pro 4:

                            @george1421 It doesn’t recognize the keyboard at this point. (…)

                            Use an USB-Keyboard with an USB-Hub

                            @Sebastian-Roth Am I right, if i used the USB keyboard at the beginning, there is no need to modify the initrd to remove the keyboard interaction?

                            @Tom-Elliott said in Several problems with Surface Pro 4:

                            @george1421 lshw lsusb lspci dmesg

                            Personally, dmesg will probably be of more use as even if the kernel doesn’t have drivers we should see the device in the list on load up.

                            Should i execute dmesg on a ubuntu bootet on the SP4 or in the FOS Engine?

                            Q 1 Reply Last reply Aug 18, 2016, 3:07 PM Reply Quote 1
                            • Q
                              Quazz Moderator @jhuesser
                              last edited by Aug 18, 2016, 3:07 PM

                              @jhuesser So the NIC can get DHCP in debug_mode now?

                              Am I right, if i used the USB keyboard at the beginning, there is no need to modify the initrd to remove the keyboard interaction?

                              Yes

                              Should i execute dmesg on a ubuntu bootet on the SP4 or in the FOS Engine?

                              I think either works, but likely more convenient to boot ubuntu to transfer the output. Make sure the keyboard dock is connected on boot so the information is collected.

                              J 1 Reply Last reply Aug 18, 2016, 3:08 PM Reply Quote 0
                              • J
                                jhuesser @Quazz
                                last edited by Aug 18, 2016, 3:08 PM

                                @Quazz Will do it tomorrow, right now the Surface is getting imaged, and it takes a bit long (old USB HUB)

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by Aug 18, 2016, 3:21 PM

                                  @jhuesser said:

                                  Should i execute dmesg on a ubuntu bootet on the SP4 or in the FOS Engine?

                                  Both will give us some good information although I think that running those on the FOG system would give us a better idea what works and what not.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    jdd49 @Tom Elliott
                                    last edited by Aug 18, 2016, 4:17 PM

                                    @Tom-Elliott
                                    Not sure if you got the keyboard issue figured out or what drivers / patches you added, but I have successfully used this in the past for SP4
                                    https://github.com/cransom/surface-pro-3-nixos/blob/master/multitouch.patch

                                    T 1 Reply Last reply Aug 18, 2016, 5:57 PM Reply Quote 4
                                    • T
                                      Tom Elliott @jdd49
                                      last edited by Aug 18, 2016, 5:57 PM

                                      @jdd49 I’ve saved this on my bookmarks list and updated the kernels to have the reflected patch changes within the current 4.7.1 kernels.

                                      Thanks for posting.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      1 Reply Last reply Reply Quote 1
                                      • W
                                        Wayne Workman
                                        last edited by Aug 19, 2016, 1:58 AM

                                        #wiki worthy

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                        Daily Clean Installation Results:
                                        https://fogtesting.fogproject.us/
                                        FOG Reporting:
                                        https://fog-external-reporting-results.fogproject.us/

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          jhuesser
                                          last edited by jhuesser Aug 18, 2016, 11:55 PM Aug 19, 2016, 5:55 AM

                                          This is the output of the dmesgcommand, once in Ubuntu on the SP4 and once in FOS.

                                          (I wanted to upload it here, Got an error “You have not enough privileges”)

                                          dmesg output on google drive

                                          1 Reply Last reply Reply Quote 0
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