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    Printer Deployment

    Scheduled Pinned Locked Moved
    FOG Problems
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    • J
      Joe Schmitt Senior Developer
      last edited by

      Go to the host in your fog web portal and there should be a large reset encryption button on the top.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      J 1 Reply Last reply Reply Quote 1
      • J
        Joe Gill @Joe Schmitt
        last edited by

        @Joe-Schmitt

        That worked to resolve the “Middleware::Response ERROR…”

        ---------------------------------ClientUpdater--------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        ----------------------------------TaskReboot----------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        --------------------------------HostnameChanger-------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
         7/11/2016 11:21 AM HostnameChanger Checking Product Key Activation
         7/11/2016 11:21 AM HostnameChanger Already activated with correct key
         7/11/2016 11:21 AM HostnameChanger Checking Hostname
         7/11/2016 11:21 AM HostnameChanger Hostname is correct
         7/11/2016 11:21 AM HostnameChanger Attempting to join active directory
         7/11/2016 11:21 AM HostnameChanger The machine is already joined to the domain, code =  2691
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        ---------------------------------SnapinClient---------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response No snapins
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        --------------------------------PrinterManager--------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
         7/11/2016 11:21 AM PrinterManager Getting installed printers
         7/11/2016 11:21 AM PrinterManager Adding printers
         7/11/2016 11:21 AM PrinterManager JH Lab has already been configured
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        --------------------------------PowerManagement-------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
         7/11/2016 11:21 AM PowerManagement Calculating tasks to unschedule
         7/11/2016 11:21 AM PowerManagement Calculating tasks to schedule
        ------------------------------------------------------------------------------
        
        
        ------------------------------------------------------------------------------
        ----------------------------------UserTracker---------------------------------
        ------------------------------------------------------------------------------
         7/11/2016 11:21 AM Client-Info Client Version: 0.11.3
         7/11/2016 11:21 AM Client-Info Client OS:      Windows
         7/11/2016 11:21 AM Client-Info Server Version: 8515
         7/11/2016 11:21 AM Middleware::Response Success
        ------------------------------------------------------------------------------
        
         7/11/2016 11:21 AM Middleware::Communication URL: http://172.16.1.17/fog/management/index.php?sub=requestClientInfo&configure&newService&json
         7/11/2016 11:21 AM Middleware::Response Success
         7/11/2016 11:21 AM Service Sleeping for 71 seconds
         7/11/2016 11:23 AM Middleware::Communication URL: http://172.16.1.17/fog/management/index.php?sub=requestClientInfo&mac=C8:1F:66:3F:69:34||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
         7/11/2016 11:23 AM Middleware::Response Success
         7/11/2016 11:23 AM Middleware::Communication URL: http://172.16.1.17/fog/service/getversion.php?clientver&newService&json
         7/11/2016 11:23 AM Middleware::Communication URL: http://172.16.1.17/fog/service/getversion.php?newService&json
        
         7/11/2016 11:23 AM Service Creating user agent cache
         7/11/2016 11:23 AM Middleware::Response Success
         7/11/2016 11:23 AM Middleware::Response Success
         7/11/2016 11:23 AM Middleware::Response Module is disabled globally on the FOG server
        
        ------------------------------------------------------------------------------```
        
        
        It does say that the "JH Lab" printer was  installed but I do not see it in control panel on the printer?  
        
        ![0_1468258604241_screen shot.png](/uploads/files/1468251036745-screen-shot.png)
        J 1 Reply Last reply Reply Quote 0
        • J
          Joe Gill @Joe Gill
          last edited by

          It does say that the “JH Lab” printer was installed but I do not see it in the printer control panel.

          0_1468258698546_screen shot.png

          1 Reply Last reply Reply Quote 0
          • J
            Joe Schmitt Senior Developer
            last edited by

            Try logging out and in.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            J 1 Reply Last reply Reply Quote 1
            • J
              Joe Gill @Joe Schmitt
              last edited by

              @Joe-Schmitt

              Same story. No printer.

              1 Reply Last reply Reply Quote 0
              • J
                Joe Schmitt Senior Developer
                last edited by

                Sounds like the printer configuration isn’t correct. Try running printer manager helper on this host and go to the Add New Printer tab. Fill in the necessary fields and try adding it. You should get an error pop up.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                J 3 Replies Last reply Reply Quote 1
                • J
                  Joe Gill @Joe Schmitt
                  last edited by

                  @Joe-Schmitt

                  Will do! Thanks!

                  1 Reply Last reply Reply Quote 0
                  • J
                    Joe Gill @Joe Schmitt
                    last edited by

                    @Joe-Schmitt

                    OK I ran the Printer Manager Helper and do not see my printer listed here at all. But I do not get a pop up with any errors either.

                    1 Reply Last reply Reply Quote 0
                    • J
                      Joe Gill @Joe Schmitt
                      last edited by

                      @Joe-Schmitt

                      Alright… I figured out what you meant. I tried adding it and got an error. I’m assuming my install script did not install the inf properly.

                      1 Reply Last reply Reply Quote 0
                      • J
                        Joe Schmitt Senior Developer
                        last edited by

                        Was it a bad driver? The ntprint inf is actually a wrapper driver that just points to any installed drivers that say they will work. You could just host the driver on a network share or even have a local copy that you point to. (Printer manager helper will always say its using ntprint as the driver though).

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        J 3 Replies Last reply Reply Quote 1
                        • J
                          Joe Gill @Joe Schmitt
                          last edited by

                          @Joe-Schmitt

                          We use Xerox printers throughout the district and thankfully they all take the same generic driver. And yes, print manager is pointing me to ntprint.inf for the driver file. The installer we use is a gui so I have no idea where the actual driver file is located.

                          1 Reply Last reply Reply Quote 0
                          • J
                            Joe Gill @Joe Schmitt
                            last edited by

                            @Joe-Schmitt

                            I found where Xerox installs the inf file… I’ll add that to one of our servers and push that out. Then go from there.

                            Thanks for making me think!

                            Cheers,

                            Joe

                            1 Reply Last reply Reply Quote 0
                            • J
                              Joe Gill @Joe Schmitt
                              last edited by

                              @Joe-Schmitt
                              @Wayne-Workman

                              OK. So I can successfully make a script to copy the needed driver directory from my network share to my host machine.

                              robocopy "\\littledogs\tools$\drivers\printers\FOG\Xerox" "C:\Xerox" /E /IS
                              

                              I save that file as a .cmd file and upload it to the fog server via snapin manager…

                              0_1468257593423_screenshot.png

                              After that, I go to my host and deploy the snapin. I get no error messages. But the script does not produce said directories. I can go to the host machine and manually run the script without error.

                              Any ides?

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                Joe Gill @Joe Gill
                                last edited by

                                I have also tried this in powershell with a different script with no luck. Script runs successfully outside of snapin.

                                Thanks!

                                Cheers!

                                1 Reply Last reply Reply Quote 0
                                • J
                                  Joe Schmitt Senior Developer
                                  last edited by Joe Schmitt

                                  Your network share needs to have anonymous read access enabled. Also, if you have that network share you can just set the driver field of the printer to the network share location of the inf. If you have 0.11.3 of the client you could also use SnapinPacks to deploy the driver.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  J 1 Reply Last reply Reply Quote 1
                                  • J
                                    Joe Gill @Joe Schmitt
                                    last edited by

                                    @Joe-Schmitt

                                    Tell me more about SnapinPacks.

                                    Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                                    • Wayne WorkmanW
                                      Wayne Workman @Joe Gill
                                      last edited by Wayne Workman

                                      @Joe-Gill there is an announcement all about it. Look in announcements.

                                      The reason the script runs manually is its run in the users security context. Snapins run in SYSTEM context. Set your share to anonymous read and it should work.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        Joe Gill @Wayne Workman
                                        last edited by

                                        @Wayne-Workman

                                        Thanks!

                                        I set the permissions to Anonymous Log In Read/Execute and that worked.

                                        One strange thing is that I had 4 of my hosts “fall off of the domain controller”. They loose their trust relationship with our server periodically. Wayne, we talked about this. Sometimes it’s because they get removed from the domain. In this case, it was absolutely not the case. The other admin said, that they do this periodically. We’ll have 3 or 4 a month drop off. You re-add them and everything is fine. Is this normal?

                                        Thanks!

                                        Cheers,

                                        Joe

                                        Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                                        • Wayne WorkmanW
                                          Wayne Workman @Joe Gill
                                          last edited by

                                          @Joe-Gill no its not normal.

                                          If two computers have the same name and not being managed by the fog client, this will break client/server trust.

                                          If an image is uploaded while joined to the Domain already - that will cause major major issues and those issues will be inconsistent.

                                          In no scenario above will a host ever say it’s not on the domain in computer properties. It’ll say it’s joined, but nothing except local accounts will work.

                                          If your computer is literally saying it’s in a workgroup and not a domain - I’d sort of guess someone imaged it with either encryption for that host being broken or the fog client nit installed on the image, or simply the computer not configured in fog to join the domain.

                                          Deleting computer objects will of course cause this.

                                          Old computer objects in ADUC with bad names or same names as existing computers can also cause problems. The new client now helps with that by creating a new object with the right name.

                                          So… could be many things. But none of them are FOG’S fault.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                          Daily Clean Installation Results:
                                          https://fogtesting.fogproject.us/
                                          FOG Reporting:
                                          https://fog-external-reporting-results.fogproject.us/

                                          J 1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Gill @Wayne Workman
                                            last edited by

                                            @Wayne-Workman

                                            Yeah we had this issue before FOG. When they fall off the AD DC it only allows local accounts to function but still says it’s in AD… Can’t see why it keeps happening but it does periodically. Either way it’s not a FOG issue!

                                            On a FOG printer related note… Do you know of any easy way to determine what driver a printer uses? These Xerox printers have a Universal driver that is installed with a GUI exe file… I can find the directories that have all of the other stuff in them but I can’t get the Printer Manager Helper to be happy with any of them…

                                            Thanks!

                                            Wayne WorkmanW 1 Reply Last reply Reply Quote 0
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