FOG Won't finish capturing a windows 10 image

[tom.langenfeld]

I have a fog server set trunk version 8273. I have a machine I want to capture as a test but when finishing I am getting this error message.

[george1421]

@tom.langenfeld Can you include the error, or even better a screen shot of the actual error.

[tom.langenfeld]

Yup I haven’t done it before so I am looking for how to upload the screenshot.

[george1421]

@tom.langenfeld OK that error message says that the linux user account fog is at fault. Not the fog to login to the management gui, but the fog user that is created in linux. In the fog configuration there is a ftp and tftp user account as well as in the storage node configuration there is a ftp user. All three passwords in the management gui, need to match the password defined for the linux user fog. Sorry I don’t have a fog console in front of me or I could give you direct driving instructions.

But the issue IS with the linux fog password. Since you are on the trunk build there is a configuration file in /opt/fog called .fogsettings (note the .name indicates a hidden file). You might want to check that file to make sure the fog ftp password is consistent.

[Wayne Workman]

Direct driving instructions:
https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_FTP

[tom.langenfeld]

Thank you guys so much. I am going to test that idea right now.

[tom.langenfeld]

I set the password to all 3 places in the settings as well as the web login and the server user to the same password to be sure but am still getting the same error message at the same time.

[george1421]

@tom.langenfeld

Can you log into the fog server linux console with the fog user ID and password? If not you will have to login back in as root and key in passwd fog to reset the fog user’s password. I’m not ready to rule out other issues but this is the most common one that gets messed up.

[tom.langenfeld]

Yes I can. And I understand you need to start with common errors and I appreciate the assistance.

[Wayne Workman]

@tom.langenfeld I still think it’s credentials, check the storage node management password, be careful of browser auto fill.

[tom.langenfeld]

Nope the login and the password for that step are identical.

[Tom Elliott]

@tom.langenfeld can you show us your troubleshooting steps?

[tom.langenfeld]

I have gone in through the settings to check the password and username all match in the fog settings. I am able to connect and successfully go to pxe boot. I also have done a fresh install of everything on the server as well.

[tom.langenfeld]

I am looking for advice on the next steps to test.

[Wayne Workman]

I am trying to message you.

[tom.langenfeld]

@Wayne-Workman I am not getting any thing from you.

[Wayne Workman]

@tom.langenfeld Top right, the talk bubble.

[tom.langenfeld]

@Wayne-Workman Thanks I will keep an eye for you or others in that location

[tom.langenfeld]

I have done a clean install of FOG leaving the sql option blank during installation.

I have one password to login to the web gui
one password for the storage node management and tftp server( all the same user)
Another password and username are both different for sql user

However none of these passwords work for logging into

[tom.langenfeld]

@tom.langenfeld to the kunbuntu server