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Fog won't upload or download images or register computers.

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FOG Problems
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  • S
    Sandi Trogdon
    last edited by Jun 14, 2016, 11:22 PM

    I was using my fog all day today and it was working like a charm bringing down the image that I created. Then all of a sudden when I went to register a new host to bring down the image it lets me get to the page to choose to do a quick inventory or a full registration. I choose that and then it doesn’t come to the screen with all of the questions… It just gives me a blinking cursor.

    I also tried to upload a new image I was working on , using a different computer, and I get a TFTP time out.

    It is really strange because it was working very well the whole day on identical machines. We imaged about 15 machines before lunch.

    W 1 Reply Last reply Jun 14, 2016, 11:50 PM Reply Quote 0
    • W
      Wayne Workman @Sandi Trogdon
      last edited by Jun 14, 2016, 11:50 PM

      @Sandi-Trogdon Sounds like a TFTP issue for sure. It could also be DHCP failing, or the 066 or 067 DHCP options changed. I suppose it could also be the fog server getting rebooted, and SELinux or Firewall becoming active again, or TFTP failing to start… There are many possibilities. Let’s start with simple stuff.

      What OS & Version are you running FOG on?
      What version of FOG?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

      S 1 Reply Last reply Jun 15, 2016, 1:47 AM Reply Quote 0
      • S
        Sandi Trogdon @Wayne Workman
        last edited by Jun 15, 2016, 1:47 AM

        @Wayne-Workman ubuntu, fog is 1.2.1

        W 1 Reply Last reply Jun 15, 2016, 1:58 AM Reply Quote 0
        • W
          Wayne Workman @Sandi Trogdon
          last edited by Jun 15, 2016, 1:58 AM

          @Sandi-Trogdon What version of Ubuntu, and there isn’t a 1.2.1 of FOG. The version number displays in or around the cloud logo, it’s in the top left of every page in the web interface.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          S 1 Reply Last reply Jun 15, 2016, 2:22 AM Reply Quote 0
          • S
            Sandi Trogdon @Wayne Workman
            last edited by Jun 15, 2016, 2:22 AM

            @Wayne-Workman Sorry, Fog is 1.2.0 I am not at school so not sure of the Ubuntu version.

            1 Reply Last reply Reply Quote 0
            • W
              Wayne Workman
              last edited by Wayne Workman Jun 14, 2016, 10:04 PM Jun 15, 2016, 4:02 AM

              Well when you’re there, just try to restart TFTP. Find out what’s doing DHCP and see if anybody changed that. Below in the Troubleshoot TFTP article, there are example tests you can run to see if TFTP is working correctly. Also look at the other article too, good stuff in there.

              https://wiki.fogproject.org/wiki/index.php/Booting_into_FOG_and_Uploading_your_first_Image
              and
              https://wiki.fogproject.org/wiki/index.php?title=Troubleshoot_TFTP

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
              Daily Clean Installation Results:
              https://fogtesting.fogproject.us/
              FOG Reporting:
              https://fog-external-reporting-results.fogproject.us/

              S 1 Reply Last reply Jun 15, 2016, 12:34 PM Reply Quote 0
              • S
                Sandi Trogdon @Wayne Workman
                last edited by Jun 15, 2016, 12:34 PM

                @Wayne-Workman Ubuntu is 15.04
                The strange thing is that when I try to register a workstation, it does go through the process and lets me actually pick the item “Full registration.” It is after that that I get only a blank screen with a blinking cursor.I will go through the info that you sent me and see what I can find out though.

                W 1 Reply Last reply Jun 15, 2016, 12:39 PM Reply Quote 0
                • W
                  Wayne Workman @Sandi Trogdon
                  last edited by Jun 15, 2016, 12:39 PM

                  @Sandi-Trogdon What is your boot file set as? DHCP option 067.

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                  Daily Clean Installation Results:
                  https://fogtesting.fogproject.us/
                  FOG Reporting:
                  https://fog-external-reporting-results.fogproject.us/

                  S 2 Replies Last reply Jun 15, 2016, 12:53 PM Reply Quote 0
                  • S
                    Sandi Trogdon @Wayne Workman
                    last edited by Jun 15, 2016, 12:53 PM

                    @Wayne-Workman undionly.kpxe

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sandi Trogdon @Wayne Workman
                      last edited by Jun 15, 2016, 2:37 PM

                      @Wayne-Workman So I tried a few other computers and they seem to be working fine. The one I have the image on and need to upload is still giving me fits though. Here is a picture of what it is telling me now…!
                      0_1466001439605_IMG_0298.JPG

                      W 1 Reply Last reply Jun 15, 2016, 2:39 PM Reply Quote 0
                      • W
                        Wayne Workman @Sandi Trogdon
                        last edited by Jun 15, 2016, 2:39 PM

                        @Sandi-Trogdon The picture is a huge help. So, on your fog server, run this: cat /tftpboot/default.ipxe and give us the output.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        T 1 Reply Last reply Jun 15, 2016, 2:41 PM Reply Quote 0
                        • T
                          Tom Elliott @Wayne Workman
                          last edited by Jun 15, 2016, 2:41 PM

                          @Wayne-Workman unlikely that will lead us anywhere as it cannot access the file.

                          @Sandi-Trogdon Is firewall possibly blocking access?

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          W 1 Reply Last reply Jun 15, 2016, 2:43 PM Reply Quote 0
                          • W
                            Wayne Workman @Tom Elliott
                            last edited by Jun 15, 2016, 2:43 PM

                            @Tom-Elliott said in Fog won't upload or download images or register computers.:

                            Is firewall possibly blocking access?

                            He said other computers are fine, so I doubt it’s firewall.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            S 2 Replies Last reply Jun 15, 2016, 2:57 PM Reply Quote 0
                            • S
                              Sandi Trogdon @Wayne Workman
                              last edited by Jun 15, 2016, 2:57 PM

                              @Wayne-Workman fog@Image1:~$ cat /tftpboot/default.ipxe
                              #!ipxe
                              cpuid --ext 29 && set arch x86_64 || set arch i386
                              params
                              param mac0 ${net0/mac}
                              param arch ${arch}
                              isset ${net1/mac} && param mac1 ${net1/mac} || goto bootme
                              isset ${net2/mac} && param mac2 ${net2/mac} || goto bootme
                              :bootme
                              chain http://10.13.2.107/fog/service/ipxe/boot.php##params

                              I have successfully downloaded to this computer, but when I had trouble uploading I deleted the host from my fog server and was trying to reregister it again. Prior to the failed upload it did install some Windows updates. Might one of them be the culprit?

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sandi Trogdon @Wayne Workman
                                last edited by Jun 15, 2016, 3:01 PM

                                @Wayne-Workman I did check on this machine and firewall is turned off.

                                W 1 Reply Last reply Jun 15, 2016, 3:03 PM Reply Quote 0
                                • W
                                  Wayne Workman @Sandi Trogdon
                                  last edited by Jun 15, 2016, 3:03 PM

                                  @Sandi-Trogdon Can you post the entire photo? We need to see the other values, like what DHCP is giving, what boot file is being used, network configs… all that stuff is cut out in the photo you gave.

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                  Daily Clean Installation Results:
                                  https://fogtesting.fogproject.us/
                                  FOG Reporting:
                                  https://fog-external-reporting-results.fogproject.us/

                                  S 1 Reply Last reply Jun 15, 2016, 3:23 PM Reply Quote 0
                                  • S
                                    Sandi Trogdon @Wayne Workman
                                    last edited by Jun 15, 2016, 3:23 PM

                                    @Wayne-Workman Here is the rest of the info. It was actually on another screen
                                    0_1466004197939_IMG_0299.JPG

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Jun 15, 2016, 4:29 PM

                                      @Sandi-Trogdon said:

                                      I did check on this machine and firewall is turned off.

                                      Can you please run this command and post the output here: sudo iptables -L -n -v

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      S 1 Reply Last reply Jun 15, 2016, 4:34 PM Reply Quote 1
                                      • S
                                        Sandi Trogdon @Sebastian Roth
                                        last edited by Jun 15, 2016, 4:34 PM

                                        @Sebastian-Roth fog@Image1:~$ sudo iptables -L -n -v
                                        [sudo] password for fog:
                                        Chain INPUT (policy ACCEPT 0 packets, 0 bytes)
                                        pkts bytes target prot opt in out source destination

                                        Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
                                        pkts bytes target prot opt in out source destination

                                        Chain OUTPUT (policy ACCEPT 0 packets, 0 bytes)
                                        pkts bytes target prot opt in out source destination

                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          Sebastian Roth Moderator
                                          last edited by Jun 15, 2016, 4:39 PM

                                          @Sandi-Trogdon Ok, just wanted to make sure! Seems fine firewall-wise. Have you tried restarting the TFTP daemon? sudo service tftpd-hpa restart

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          S 1 Reply Last reply Jun 15, 2016, 4:54 PM Reply Quote 1
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