• Recent
    • Unsolved
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    Client install issues - Legacy uninstall

    Scheduled Pinned Locked Moved Solved
    FOG Problems
    8
    32
    12.3k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • K
      kman1232
      last edited by

      I’m currently on Trunk version 7981
      I’m trying to install the latest Fog Client on a Windows 10 computer.
      The computer had a much older version of Fog version 0.1
      I uninstalled the Fog version using the Legacy installer then rebooted the system. I then started the updated Smart Installer but It stops and I get an error to uninstall the legacy client. Somehow the uninstall through the legacy client installer must not have uninstalled everything. Can anyone help?

      1 Reply Last reply Reply Quote 0
      • J
        Joe Schmitt Senior Developer
        last edited by

        For anyone still having this issue, you can run this tool as Administrator and it will clean up leftovers from the legacy client (only run after you have uninstalled the legacy client): https://build.jbob.io/Tools/CleanLegacyClient.exe.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        1 Reply Last reply Reply Quote 1
        • Wayne WorkmanW
          Wayne Workman
          last edited by

          inside c:\program files x86 there should be a fog folder, try to delete that and then try again.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
          Daily Clean Installation Results:
          https://fogtesting.fogproject.us/
          FOG Reporting:
          https://fog-external-reporting-results.fogproject.us/

          1 Reply Last reply Reply Quote 0
          • K
            kman1232
            last edited by

            @Wayne-Workman Yes I have tried that and still get the same result. The installer fails saying I need to uninstall the Legacy Client.

            1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott
              last edited by

              Have you checked in programs to see if the old one still shows up?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              K 1 Reply Last reply Reply Quote 0
              • K
                kman1232 @Tom Elliott
                last edited by

                @Tom-Elliott Thanks for the reply Tom. It does not show up in Programs nor does it show in the Uninstall Programs list. I have a feeling some remnant is still in the registry but I don’t know where the old Fog client installs to.

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @kman1232
                  last edited by

                  @kman1232 have you tried rebooting the system and retrying after that?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    kman1232 @Tom Elliott
                    last edited by

                    @Tom-Elliott Yes I have done restarts after each step. It would be interesting to know what the installer checks at the step “Checking for Legacy Client” As whatever that step in the installer is failing on my computer. There must be specific locations on the computer it is checking.

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @kman1232
                      last edited by

                      @kman1232 what if you reinstall the old and then uninstall from programs?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      Wayne WorkmanW K 2 Replies Last reply Reply Quote 1
                      • Wayne WorkmanW
                        Wayne Workman @Tom Elliott
                        last edited by

                        @Tom-Elliott said in Client install issues - Legacy uninstall:

                        @kman1232 what if you reinstall the old and then uninstall from programs?

                        This is how I do it.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                        Daily Clean Installation Results:
                        https://fogtesting.fogproject.us/
                        FOG Reporting:
                        https://fog-external-reporting-results.fogproject.us/

                        1 Reply Last reply Reply Quote 0
                        • K
                          kman1232 @Tom Elliott
                          last edited by

                          @Tom-Elliott Unfortunately same result. I even tried running CCleaner.

                          K 1 Reply Last reply Reply Quote 0
                          • K
                            kman1232 @kman1232
                            last edited by

                            @kman1232 I should mention this image was upgraded to Windows 10 from a Windows 7 install. Now on the Windows 7 install and image the uninstall of the old client and install of the new client when perfect. I think I’m going to just re-install the Windows 7 image and uninstall the old client and install the new client and then upgrade to Windows 10.

                            Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                            • Wayne WorkmanW
                              Wayne Workman @kman1232
                              last edited by

                              @kman1232 wow that’s a lot to do… why not build Win10 from scratch?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                              Daily Clean Installation Results:
                              https://fogtesting.fogproject.us/
                              FOG Reporting:
                              https://fog-external-reporting-results.fogproject.us/

                              K 1 Reply Last reply Reply Quote 0
                              • K
                                kman1232 @Wayne Workman
                                last edited by

                                @Wayne-Workman I am building a clean image as well. This image has a lot of individually installed software applications that I’d like not to have to re-install but if it’s the only option then it must be done. Everything else was working perfectly fine on the upgrade, except uninstalling the old Fog and installing the new version.

                                1 Reply Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott
                                  last edited by

                                  Before redoing everything, per @joe-schmitt, the registry is scanned for the presence of a particular GUID for the FOG Legacy Installer.

                                  Please Open regedit and look in:
                                  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Remove the key with: {91C5D423-B6AB-4EAB-8F17-2BB3AE162CA1} and try reinstalling, this should work (hopefully).

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  K Wayne WorkmanW J 3 Replies Last reply Reply Quote 1
                                  • K
                                    kman1232 @Tom Elliott
                                    last edited by

                                    @Tom-Elliott That worked!!! Awesome!! You saved me a lot of time. Thanks

                                    1 Reply Last reply Reply Quote 0
                                    • Wayne WorkmanW
                                      Wayne Workman @Tom Elliott
                                      last edited by Wayne Workman

                                      @Tom-Elliott said in Client install issues - Legacy uninstall:

                                      Before redoing everything, per @joe-schmitt, the registry is scanned for the presence of a particular GUID for the FOG Legacy Installer.

                                      Please Open regedit and look in:
                                      HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Remove the key with: {91C5D423-B6AB-4EAB-8F17-2BB3AE162CA1} and try reinstalling, this should work (hopefully).

                                      wiki worthy

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

                                      T 1 Reply Last reply Reply Quote 0
                                      • Wayne WorkmanW
                                        Wayne Workman
                                        last edited by

                                        Added to the wiki here:
                                        https://wiki.fogproject.org/wiki/index.php?title=FOG_Client#Legacy_Client_Removal

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                        Daily Clean Installation Results:
                                        https://fogtesting.fogproject.us/
                                        FOG Reporting:
                                        https://fog-external-reporting-results.fogproject.us/

                                        1 Reply Last reply Reply Quote 0
                                        • T
                                          Tim M @Wayne Workman
                                          last edited by

                                          @Wayne-Workman I am having the same issue. I modified and used your script from the other thread to uninstall the old client and install the new client. It worked fine in most cases. However, when it doesn’t work, it doesn’t install the new client, and I can’t install it manually because the installer keeps detecting the old client even though I can’t find any sign of it anywhere. I looked for the registry key that Tom mentioned, but it isn’t there. Any insight would be great. I am in the process of migrating about 1,000 machines from a server running 0.32 to one running the latest trunk.

                                          1 Reply Last reply Reply Quote 0
                                          • J
                                            Joe Schmitt Senior Developer
                                            last edited by Joe Schmitt

                                            @Tim-M youll need to look under the Wow6432Node for the key mentioned before, assuming your machine is 64 bit.

                                            If you can wait a day or so, I’m finishing up a snapin that you can deploy to legacy clients, and it’ll auto upgrade them to the new one (assuming everything works properly), or it can be deployed via GPO.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            T 1 Reply Last reply Reply Quote 0
                                            • T
                                              Tim M @Joe Schmitt
                                              last edited by

                                              @Joe-Schmitt That worked. Thank you so much. You guys totally rock! When I first introduced the idea of moving to FOG from a paid imaging platform a few years ago, my boss was concerned about support. I have to tell you that the support that all of you and the community provides is far better than anything I have witnessed from companies that we pay.

                                              1 Reply Last reply Reply Quote 3
                                              • 1
                                              • 2
                                              • 1 / 2
                                              • First post
                                                Last post

                                              162

                                              Online

                                              12.0k

                                              Users

                                              17.3k

                                              Topics

                                              155.2k

                                              Posts
                                              Copyright © 2012-2024 FOG Project