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Thinkpad e560

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • D
    Darrell Lanson
    last edited by Jun 8, 2016, 8:35 PM

    Is anyone have a problem booting these laptops or should I be using a different kernal. The error message we get is unable to register due to these reasons attempting to send inventory and than it would just keep retrying and never register first time I have seen this all the other computers are no issue just the think pad laptops.

    Ubuntu 14.04.5 LTS 64bit
    Fog 1.5.3

    1 Reply Last reply Reply Quote 0
    • T
      Tom Elliott
      last edited by Jun 8, 2016, 8:41 PM

      Would you be willing to build a VM with a more recent OS and install FOG Trunk on it? See if the Lenovo’s work there?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 1
      • D
        Darrell Lanson
        last edited by Darrell Lanson Jun 8, 2016, 2:48 PM Jun 8, 2016, 8:46 PM

        Sorry didn’t update my signature its running on Ubuntu 14.04 and FOG 1.2

        Ubuntu 14.04.5 LTS 64bit
        Fog 1.5.3

        T 1 Reply Last reply Jun 8, 2016, 9:05 PM Reply Quote 0
        • T
          Tom Elliott @Darrell Lanson
          last edited by Jun 8, 2016, 9:05 PM

          @Darrell-Lanson Either way, can you update somethign and try this with trunk? A LOT of advancements have been made.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          1 Reply Last reply Reply Quote 1
          • D
            Darrell Lanson
            last edited by Jun 8, 2016, 9:08 PM

            Is there instructions on how to do this with a trunk not sure if I know how to do it or not.

            Ubuntu 14.04.5 LTS 64bit
            Fog 1.5.3

            1 Reply Last reply Reply Quote 0
            • G
              george1421 Moderator
              last edited by george1421 Jun 8, 2016, 3:20 PM Jun 8, 2016, 9:17 PM

              Hey can we collect a bit of info on that e560?

              Lenovo makes it pretty hard to find out the exact network adapter in that computer other than its GbE ethernet. Not very helpful when you need to know of FOG supports that network adapter.

              I think as a test I would just upgrade to the latest kernel (only) if you want to get this system to register. BUT, if you want to capture/deploy win10, gpt disks, or systems with uefi firmware, then you will surely want the trunk version of FOG. Understand that the trunk version of fog is a development release so at times it somewhat unstable, but it is a solid tool that is nearing the 1.3.0 release name.

              Now back to my question can you post the vendor and device numbers for that network adapter from the windows device manager. It will be vend_xxxx&dev_yyyy or something like that. That way we can look up what the real device is in that box.

              To you question about upgrading to trunk there is the wiki page. https://wiki.fogproject.org/wiki/index.php/Upgrade_to_trunk

              Here is the URL to download the latest kernel. (don’t update your inits or you will break your fog install).
              login to the fog server console and then change to the /var/www/html/fog/service/ipxe folder
              rename the existing bzImages if you need to put them back.
              Then issue the following commands.
              sudo wget https://fogproject.org/kernels/bzImage
              sudo wget https://fogproject.org/kernels/bzImage32

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

              1 Reply Last reply Reply Quote 1
              • D
                Darrell Lanson
                last edited by Jun 9, 2016, 3:05 PM

                Here is the info off of the network card if you need anything else let me know.
                Vend_8086&dev_1570

                Ubuntu 14.04.5 LTS 64bit
                Fog 1.5.3

                Q G 2 Replies Last reply Jun 9, 2016, 3:15 PM Reply Quote 0
                • Q
                  Quazz Moderator @Darrell Lanson
                  last edited by Quazz Jun 9, 2016, 9:16 AM Jun 9, 2016, 3:15 PM

                  @Darrell-Lanson Looks like the ethernet jack is Intel® Ethernet Connection I219-V , I believe there intel specific binaries to boot off, such as intel.kpxe you could try.

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                  • G
                    george1421 Moderator @Darrell Lanson
                    last edited by george1421 Jun 9, 2016, 9:21 AM Jun 9, 2016, 3:19 PM

                    @Darrell-Lanson You do need the latest kernels for that nic, linux 4.1 or newer.

                    I would follow the outline a gave for upgrading to the latest kernel first. You just want to rename the existing kernel files and then download the latest using the link I provided. Your fog server will need internet access to do this or you will have to manually download them on a workstation and then copy them to your fog server. The 1.2.0 stable version of fog doesn’t need internet access to for installation, the trunk version of fog does.

                    If the kernel update doesn’t work for you or you need win10 support, then for sure upgrade to the 1.2.0 (latest) trunk. I would go with the trunk version just for the added support and features of nothing else. But it doesn’t appear to be required here.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    1 Reply Last reply Reply Quote 1
                    • D
                      Darrell Lanson
                      last edited by Jun 9, 2016, 4:51 PM

                      Well tried it with the latest still no luck I think I will make a VM machine to try the latest trunk and see if that works.

                      Ubuntu 14.04.5 LTS 64bit
                      Fog 1.5.3

                      G 1 Reply Last reply Jun 9, 2016, 4:59 PM Reply Quote 0
                      • G
                        george1421 Moderator @Darrell Lanson
                        last edited by Jun 9, 2016, 4:59 PM

                        @Darrell-Lanson If you run the FOG compatibility test (from the advanced iPXE menu I think) What does it say about network support with the 4.5.3 kernels?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                        1 Reply Last reply Reply Quote 0
                        • D
                          Darrell Lanson
                          last edited by Darrell Lanson Jun 29, 2016, 2:56 PM Jun 29, 2016, 8:54 PM

                          So updating to the FOG trunk fixed my issue with Lenovo E560 not registering now this next one seems to be a Lenovo issue I can image the computer and after reboot I end up with a black screen with the cursor flashing in the corner. I’ve had this happen before and inserting the windows 7 CD in and selecting repair fixes the issue well turns out even though in the BIOS I had legacy only enable UEFI still took over as the drive is partitioned as GPT with NTFS. I still haven’t found a work around yet. I did make a bootable USB stick which will only work on the laptop if I have Legacy First/UEFI if I have it set for LEGACY only it refuses to boot up. I am hoping someone else out there has had to work with these E560 as I haven’t found a guaranteed way of disabling UEFI in the BIOS yet.

                          Ubuntu 14.04.5 LTS 64bit
                          Fog 1.5.3

                          Q 1 Reply Last reply Jul 1, 2016, 12:38 PM Reply Quote 0
                          • Q
                            Quazz Moderator @Darrell Lanson
                            last edited by Jul 1, 2016, 12:38 PM

                            @Darrell-Lanson How are you installing Windows 7 to a GPT disk?

                            1 Reply Last reply Reply Quote 0
                            • Wayne WorkmanW
                              Wayne Workman
                              last edited by Wayne Workman Jul 1, 2016, 4:01 PM Jul 1, 2016, 10:00 PM

                              Windows 7 will setup a GPT partition layout and install that way if the system it’s installing on is operating in UEFI mode (I think).

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                              Daily Clean Installation Results:
                              https://fogtesting.fogproject.us/
                              FOG Reporting:
                              https://fog-external-reporting-results.fogproject.us/

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                              • Shadow00CasterS
                                Shadow00Caster
                                last edited by Shadow00Caster Jul 11, 2016, 4:12 PM Jul 11, 2016, 10:10 PM

                                I am having the exact same problem.

                                I was using 1.2.0 and was getting the non-descriptive error “Unable to register due to these reasons:” (no reasons specified). Note that this 1.2.0 installation has been used successfully with many different Lenovo and Dell model workstations and laptops for Windows 7 and Window 8.1 for the past 2 years. I attempted first to update the kernel to the latest through the web interface, which just hung at transferring to TFTP so I downloaded it and manually put it on the server and ensured the kernel files owner, group and permissions were correct (both matching existing and per the documentation).

                                I have now upgraded to latest 1.3.0 from git following the documented installation/upgrade process, all worked flawlessly (props to that). I then proceeded to image the laptop with the now upgraded instance of Fog which worked normally, except upon booting from disk it just sits at the blinking cursor in the top left.

                                I have confirmed that UEFI is “disabled”, in that boot is set to legacy only, there is no drive configuration options (such as raid), secure boot disabled, and os defaults disabled (these are all the common bios factors).

                                Any assistance would be greatly appreciated.

                                I have taken screenshots and pictures of what I believe is all relevant information needed that can be viewed here: https://drive.google.com/folderview?id=0B9ZqDYezvotjenJRNnVyV2RVYW8&usp=sharing

                                FOG System: Debian 7 32bit
                                FOG Version: 1.3.1-RC-5 (Git) | SVN Rev: 6052
                                bzImage Versions: 4.9.1

                                G 1 Reply Last reply Jul 12, 2016, 12:42 AM Reply Quote 0
                                • G
                                  george1421 Moderator @Shadow00Caster
                                  last edited by Jul 12, 2016, 12:42 AM

                                  @Shadow00Caster Just to be clear, you can push the image to this target system. It “appears” to image correctly, but on first windows boot it just sits at a flashing cursor? You get the same results if in the bios the machine has the hard drive set first in the boot order?

                                  Three questions, have you deployed to this model device before?
                                  What model and make is this target computer?
                                  Does this system have an M.2 disk?
                                  OK, last question, what OS are you deploying?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                  Shadow00CasterS 1 Reply Last reply Jul 12, 2016, 1:27 AM Reply Quote 0
                                  • Shadow00CasterS
                                    Shadow00Caster @george1421
                                    last edited by Jul 12, 2016, 1:27 AM

                                    @george1421 Questions answered in order:

                                    • Yes it appears to image correctly, meaning it pxe boots and goes through the partclone processes just fine then exits and reboots.
                                    • I have manually selected Windows Boot Manager and the drive, same result. I have also set the drive first and gotten the same result. All my other machines are set to network boot first, which loads fog, and then fog boots from disk, this has never had any issues.
                                    • First time deploying to this model and device (I currently only have 1 device of this model but another arriving shortly which I will test with as well).
                                    • Lenovo ThinkPad E560
                                    • No, it’s a 500GB SanDisk SSD
                                    • Windows 8.1 Pro

                                    FOG System: Debian 7 32bit
                                    FOG Version: 1.3.1-RC-5 (Git) | SVN Rev: 6052
                                    bzImage Versions: 4.9.1

                                    G 1 Reply Last reply Jul 12, 2016, 1:36 AM Reply Quote 0
                                    • G
                                      george1421 Moderator @Shadow00Caster
                                      last edited by george1421 Jul 11, 2016, 7:41 PM Jul 12, 2016, 1:36 AM

                                      @Shadow00Caster Thanks for the clarity here. Nothing is standing out as a possible issue.

                                      I wanted to make sure that the flashing cursor happens when bios is telling the machine to boot (which it is). We have see some issues with select the correct FOG exit mode for certain models, but that is not it in this case.

                                      I guess I have to ask how did do you create your master image? I’m thinking that it could be a sata driver issue or the image being placed on the disk is corrupt. My initial question is how to you inject drivers for each model of computer you deploy? Do you have a single golden image you deploy to every model (then inject the proper drivers) or do you create a model specific golden image and then deploy that?

                                      It would be interesting to know the results of this test. Setup a debug deployment to this target computer (hint: select the debug option when you schedule a deployment task). Then pxe boot the target system. You will be presented with a bunch of instructions then after a few enter presses you will be dropped at a command prompt (this is the command prompt of the FOS engine). At the command prompt key in lstblk /dev/sda and post the output here. (hint: if you give root a password on the FOS engine with passwd at the command prompt you can connect to the IP address of the FOS engine with putty (from your windows computer) to aid in screen shots and sunch)

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                      T 1 Reply Last reply Jul 12, 2016, 1:42 AM Reply Quote 0
                                      • T
                                        Tom Elliott @george1421
                                        last edited by Jul 12, 2016, 1:42 AM

                                        @george1421 this sounds, most likely, it’s just 1.2.0. It simply isn’t setting the mbr boot portion properly, or its offset improperly. If I had to guess any further, I’m going to say it’s likely not setting the bootable partition as not active.

                                        If you can please try to update to trunk. I really think it will, at the very least, give your devices a more dynamic supporting layout.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        T Shadow00CasterS 2 Replies Last reply Jul 12, 2016, 1:49 AM Reply Quote 0
                                        • T
                                          Tom Elliott @Tom Elliott
                                          last edited by Jul 12, 2016, 1:49 AM

                                          @Tom-Elliott read fully sorry I see you are in trunk. Was this image created prior to updating or after?

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                          1 Reply Last reply Reply Quote 1
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