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    Deploy problem with Optiplex 3020

    Scheduled Pinned Locked Moved Solved
    Hardware Compatibility
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    • george1421G
      george1421 Moderator @Pascal Gazaille
      last edited by george1421

      @Pascal-Gazaille I highly doubt (but still possible) that the hard drive model itself is the root cause here especially if FOG can successfully send the image to it. I might suspect some previous disk structure might be remaining that is causing the boot to fail.

      Just to be clear, you took a hard drive from one of the older 3020s and put it into a new 3020 and it imaged OK?

      Somewhere I saw that booting into a debug deployment you could run a command to wipe the disk that would clear any gpt structures that were remaining on the disk. I’m having a problem finding the command that Sebastian posted.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

      Wayne WorkmanW P 2 Replies Last reply Reply Quote 0
      • Wayne WorkmanW
        Wayne Workman @george1421
        last edited by Wayne Workman

        @george1421 fixparts /dev/sda

        However, this only affects uploads.

        I think something else is going on.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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        george1421G 1 Reply Last reply Reply Quote 1
        • george1421G
          george1421 Moderator @Wayne Workman
          last edited by

          @Wayne-Workman said in Deploy problem with Optiplex 3020:

          @george1421 fixparts /dev/sda

          Yep that’s it.

          I just find it hard to believe a simple model change would cause a deploy error… Unless the image was captured as a single disk non-resizable and the new disk model has at least 1 less sector than the old disk. The major disk part number didn’t change [ST500DM002] so the drive should be pretty much the same.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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          • sudburrS
            sudburr
            last edited by

            Could even be a firmware issue. Check the vendor’s website.

            [ Standing in between extinction in the cold and explosive radiating growth ]

            P 1 Reply Last reply Reply Quote 0
            • Wayne WorkmanW
              Wayne Workman @Pascal Gazaille
              last edited by

              @Pascal-Gazaille Is your image re-sizable?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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              https://fogtesting.fogproject.us/
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              • P
                Pascal Gazaille @Wayne Workman
                last edited by

                @Wayne-Workman Yes, my image is single disk - resizable

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                • P
                  Pascal Gazaille @sudburr
                  last edited by

                  @sudburr I’ve check on every website for firmware update, nothing…

                  george1421G 1 Reply Last reply Reply Quote 0
                  • P
                    Pascal Gazaille @george1421
                    last edited by

                    @george1421 We’ve install win7 from scratch and it works, but when trying to image after the download the screen stays black or writes drive not found.

                    When we plug the hdd in another computer, we see the hdd with all the partition but it takes no letter.

                    Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                    • Wayne WorkmanW
                      Wayne Workman @Pascal Gazaille
                      last edited by Wayne Workman

                      @Pascal-Gazaille Ok then… we need to dig in. Please schedule a debug upload task on a host with this problematic HDD. Then once the computer network boots, and you get to a shell prompt, issue these commands and give us all the output.

                      fdisk -l | less
                      lsblk

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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                      • george1421G
                        george1421 Moderator @Pascal Gazaille
                        last edited by

                        @Pascal-Gazaille said in Deploy problem with Optiplex 3020:

                        @sudburr I’ve check on every website for firmware update, nothing…

                        Disk firmware too? I’m not suspecting this is the issue, but I have seen vendors release sata disk specific firmware from time to time.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

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                        • P
                          Pascal Gazaille @Wayne Workman
                          last edited by Sebastian Roth

                          NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
                          sda      8:0    0 465.8G  0 disk 
                          |-sda1   8:1    0   100M  0 part 
                          `-sda2   8:2    0 465.7G  0 part 
                          sdb      8:16   1  14.4G  0 disk 
                          `-sdb1   8:17   1  14.4G  0 part /media
                          
                          Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
                          Units: sectors of 1 * 512 = 512 bytes
                          Sector size (logical/physical): 512 bytes / 4096 bytes
                          I/O size (minimum/optimal): 4096 bytes / 4096 bytes
                          Disklabel type: gpt
                          Disk identifier: 5D0B0767-C0CA-4598-A861-390C27BA83FE
                          
                          Device      Start       End   Sectors   Size Type
                          /dev/sda1    2048    206847    204800   100M PowerPC PReP boot
                          /dev/sda2  206848 976771071 976564224 465.7G PowerPC PReP boot
                          
                          
                          Disk /dev/sdb: 14.4 GiB, 15502147584 bytes, 30277632 sectors
                          Units: sectors of 1 * 512 = 512 bytes
                          Sector size (logical/physical): 512 bytes / 512 bytes
                          I/O size (minimum/optimal): 512 bytes / 512 bytes
                          Disklabel type: dos
                          Disk identifier: 0x911e8a3c
                          
                          Device     Boot Start      End  Sectors  Size Id Type
                          /dev/sdb1  *     8064 30277631 30269568 14.4G  c W95 FAT32 (LBA)
                          
                          Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                          • Wayne WorkmanW
                            Wayne Workman @Pascal Gazaille
                            last edited by Wayne Workman

                            @Pascal-Gazaille

                            Houston, we have an sdb.

                            Either you have external media connected, or this is a hybrid drive.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
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                            • P
                              Pascal Gazaille @Wayne Workman
                              last edited by

                              @Wayne-Workman I had a usb key to copy all the text you asked me

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                              • Wayne WorkmanW
                                Wayne Workman @Pascal Gazaille
                                last edited by Wayne Workman

                                @Pascal-Gazaille also, partition type is PowerPC… that’s strange too.

                                Can you try to do fog’s “Normal Wipe” task on one of the disks and then try to image it?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                Daily Clean Installation Results:
                                https://fogtesting.fogproject.us/
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                                • P
                                  Pascal Gazaille @Wayne Workman
                                  last edited by

                                  @Wayne-Workman Do you know how long it’s supposed to take for the normal wipe, I started it as soon as you asked me and it’s still not finish…

                                  Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                                  • S
                                    Sebastian Roth Moderator
                                    last edited by Sebastian Roth

                                    @Pascal-Gazaille Wayne is right, the PowerPC PReP boot partition type seems strange. But that’s just an ID. Fog actually checks the filesystem type on the partitions. So can you please run blkid -o udev /dev/sda1 | grep FS_TYPE and blkid -o udev /dev/sda2 | grep FS_TYPE and let us know while filesystem you actually have on those partitions…

                                    PS: Hope you don’t mind me editing your post to remove the /dev/ramX entries which are not helpful here.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                                    • Wayne WorkmanW
                                      Wayne Workman @Pascal Gazaille
                                      last edited by

                                      @Pascal-Gazaille it takes a while… In the mean time, please hook up another one of those and run the commands that Sebastian requested.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                      Daily Clean Installation Results:
                                      https://fogtesting.fogproject.us/
                                      FOG Reporting:
                                      https://fog-external-reporting-results.fogproject.us/

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                                      • P
                                        Pascal Gazaille @Sebastian Roth
                                        last edited by

                                        @Sebastian-Roth

                                        ID_FS_TYPE=ntfs
                                        

                                        That’s the result for both you asked

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                                        • P
                                          Pascal Gazaille @Wayne Workman
                                          last edited by

                                          @Wayne-Workman Tried the normal wipe and reimagine the computer, same result

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                                          • S
                                            Sebastian Roth Moderator @Pascal Gazaille
                                            last edited by

                                            @Pascal-Gazaille said:

                                            Just dit and everything is Ok, seems to be the hdd in the new ones that have the problem

                                            ST500DM002-1SB10A - Black screen after fog
                                            ST500DM002-1BD142 - Works fine

                                            Re-reading this thread I stumbled upon this. Maybe it’s the disk size? 500GB on one disk is not always the same as 500GB for another. Please compare the output of fdisk -l /dev/sda for the two different disks. Pay attention to the byte and sector counts:

                                            Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
                                            

                                            Do those match exactly?

                                            The other things I thought about is the different ATA modes in BIOS. Make sure you have the same settings (was it called AHCI… I am not exactly sure right now) in the old and new PCs.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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