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    Snapin isseus ...

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    • I
      ITSolutions Testers @robza
      last edited by ITSolutions

      @robza Have you tried removing the “/qn” from the msi as the /quiet should be the same thing and /quiet is the normal msi style?

      Also can you install the file using that command manually on the machine?

      1 Reply Last reply Reply Quote 0
      • I
        ITSolutions Testers @robza
        last edited by

        @robza In your original screenshot I just noticed that the MSI file has spaces in it, can you remove the spaces? This would cause msiexec to error finding the file. 1603 is a common catch all error on MSI files, so this could be the issue also.

        robzaR 1 Reply Last reply Reply Quote 1
        • robzaR
          robza @ITSolutions
          last edited by

          @ITSolutions from cmd with elevated priviliges (Run cmd as administrator) task is done with success.
          Spaces in msi package are removed
          0_1453962544513_fog.png
          and /quiet command used but still got 1603 error.
          Regards

          ThiagoT 1 Reply Last reply Reply Quote 0
          • ThiagoT
            Thiago @robza
            last edited by

            @robza
            Try put \ before server ip in SSInstall settings… \172…

            robzaR ThiagoT 2 Replies Last reply Reply Quote 0
            • robzaR
              robza @Thiago
              last edited by

              @Thiago still the same 1603 error after your advice:
              0_1453974571532_fog.png
              Regards

              1 Reply Last reply Reply Quote 0
              • ThiagoT
                Thiago @Thiago
                last edited by Thiago

                @Thiago said:
                Try put \\ before server ip in SSInstall settings… \172…
                sorry for the typo… the forum “eat” other \ 😄

                robzaR 1 Reply Last reply Reply Quote 0
                • robzaR
                  robza @Thiago
                  last edited by

                  @Thiago no change, still 1603 error occured.

                  ThiagoT 1 Reply Last reply Reply Quote 0
                  • ThiagoT
                    Thiago @robza
                    last edited by

                    @robza
                    Try to use log verbosity option of msi. Maybe something appears in log file.

                    C:\Windows\System32\msiexec.exe /i Kaspersky_Network_Agent.msi /l*v C:\msi.log SSINSTALL="172..." /qn
                    
                    robzaR 1 Reply Last reply Reply Quote 0
                    • robzaR
                      robza @Thiago
                      last edited by

                      @Thiago below log
                      0_1453980384596_ccc.txt
                      This script works fine when I start cmd as administrator (cmd with elevated priviliges).
                      Kaspersky service answered that is connected with UAC (User Account Control) or “operating system permissions” - what ever thats mean.
                      Regards

                      ThiagoT 1 Reply Last reply Reply Quote 0
                      • ThiagoT
                        Thiago @robza
                        last edited by

                        @robza
                        if i could see properly, the error begins here:

                        MSI (s) (7C:E0) [12:20:19:742]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI756D.tmp, Entrypoint: CheckRequirements
                        Pocz\Ufffffffftek akcji 12:20:19: CheckRequirements.
                        CustomAction CheckRequirements returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
                        

                        Sorry, but i can’t help with this specifically.
                        Do you have this agent in a exe version? Exe has hability for silent install too.
                        Last time that this occurred to me, i removed the options for silent install and send snapin task to host, at the computer client i saw that it asked for elevated privileges (that was my issue).

                        robzaR 1 Reply Last reply Reply Quote 0
                        • robzaR
                          robza @Thiago
                          last edited by

                          @Thiago no difference after removing /qn - 1603 error generated in fog log.
                          I have folder with few files and there is setup.exe, but after starting there is installation wizard, where is necessary to define few variables. If installing msi there is xml file used.
                          Tomorrow I’ll try with exe.
                          Regards

                          1 Reply Last reply Reply Quote 0
                          • robzaR
                            robza
                            last edited by

                            I have found solution but in my opinion is half-hearted success. After disabling UAC scripts installed with code 0.
                            Regards

                            1 Reply Last reply Reply Quote 1
                            • Jaymes DriverJ
                              Jaymes Driver Developer
                              last edited by

                              Why not code in a script to disable the UAC (or disable it by default in the image) and use a script to re-enable after your snap in is complete.

                              This way, yes it’s still half hearted, but it seems the issue is on the windows side of things rather than FOG, but you won’t be leaving your systems UAC disabled.

                              WARNING TO USERS: My comments are written completely devoid of emotion, do not mistake my concise to the point manner as a personal insult or attack.

                              robzaR 1 Reply Last reply Reply Quote 2
                              • robzaR
                                robza @Jaymes Driver
                                last edited by

                                @Jaymes-Driver thanks for suggestion, I’ll try and let you know.
                                Regards

                                Jaymes DriverJ 1 Reply Last reply Reply Quote 0
                                • Jaymes DriverJ
                                  Jaymes Driver Developer @robza
                                  last edited by

                                  @robza No problem.

                                  If you need any help just let me know, I will see what I can whip up.

                                  WARNING TO USERS: My comments are written completely devoid of emotion, do not mistake my concise to the point manner as a personal insult or attack.

                                  1 Reply Last reply Reply Quote 0
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