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    New Client Install

    Scheduled Pinned Locked Moved Solved
    FOG Problems
    new client windows 7 service
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    • A
      Andrew Aitken @Tom Elliott
      last edited by

      @Tom-Elliott
      I don’t think it gets that far, as neither c:\fog.log or c:\program files (x86)\fog folder is ever created?
      The only thing I can find is a series of 5 events in the Windows Application log culminating with “Installation success or error status: 1603”
      0_1453733162411_service-fail-1.jpg
      0_1453733169255_service-fail-2.jpg
      0_1453733178794_service-fail-3.jpg
      0_1453733196592_service-fail-4.jpg
      0_1453733201902_service-fail-5.jpg

      1 Reply Last reply Reply Quote 0
      • A
        Andrew Aitken
        last edited by

        Minor update
        It installs fine on Windows 10 64-bit but not Windows 7 64-bit

        Why would that be the case?

        Wayne WorkmanW 1 Reply Last reply Reply Quote 0
        • I
          ITSolutions Testers
          last edited by

          I upgraded my FOG server to the latest trunk today and the client installed without an issue. Last time I upgraded the FOG server I got an error with the SSL script part of the installer but everything still seemed to work. This time I had no issues with the upgrade so I wonder if there was an issue the certs.

          @Jbob Sorry I didn’t see your post for logging until after I already started the upgrade of the server so I could not do a log to get tot he root cause of this, but it does look as though it was isolated to an error on the server which would point to the certs being the problem. I assume that during the install the client pulls the certs from the server and sets them as a trusted root so that we get the secure connection ability in the client, correct?

          @Andrew-Aitken are you still having the issue? Maybe you could run the logging on your MSI so that @Jbob could see what the issue in yours is. Could help in creating an error code/message in the installer for the future.

          A 1 Reply Last reply Reply Quote 0
          • A
            Andrew Aitken @ITSolutions
            last edited by

            @ITSolutions As suggested I re-ran the MSI install with logging but unable to determine what the issue is?
            0_1453808764504_fog-install.log

            Any help in deciphering the log would be appreciated.

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @Andrew Aitken
              last edited by

              @Andrew-Aitken How is the install being performed? Is it a script running to do the install?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              A 1 Reply Last reply Reply Quote 0
              • A
                Andrew Aitken @Tom Elliott
                last edited by

                @Tom-Elliott
                No just executing the .msi or with msiexec from the command line. Both produce the same result

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @Andrew Aitken
                  last edited by

                  @Andrew-Aitken Have you ensured the command line is running as administrator?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  A 1 Reply Last reply Reply Quote 0
                  • Wayne WorkmanW
                    Wayne Workman @Andrew Aitken
                    last edited by

                    @Andrew-Aitken said:

                    Minor update
                    It installs fine on Windows 10 64-bit but not Windows 7 64-bit

                    Why would that be the case?

                    It likely has something to do with the version of .NET you have installed…

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      Andrew Aitken @Tom Elliott
                      last edited by

                      @Tom-Elliott
                      Pretty sure I did the last time but I ran it again to be sure and still got the same error?

                      1 Reply Last reply Reply Quote 0
                      • A
                        Andrew Aitken @Wayne Workman
                        last edited by

                        @Wayne-Workman
                        .net is not installed. Is there a requirement for it?

                        I 1 Reply Last reply Reply Quote 0
                        • I
                          ITSolutions Testers @Andrew Aitken
                          last edited by

                          @Andrew-Aitken I do believe it is for the client. Try installing .net and re-running the installer. Win10 has .net by default, were as Win 7 needs to have it installed. That would make sense as to the reason it will install on Win 10 for you.

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            Andrew Aitken @ITSolutions
                            last edited by

                            @ITSolutions
                            Installed .net4 and client installed fine.
                            Thanks again for your guidance

                            1 Reply Last reply Reply Quote 2
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