• Recent
    • Unsolved
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    New Client Install

    Scheduled Pinned Locked Moved Solved
    FOG Problems
    new client windows 7 service
    4
    23
    14.1k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • I
      ITSolutions Testers
      last edited by

      I am trying to install the new client 0.9.10 on a new image and it continually errors out. It acts as though it is going to install and then Ends with

      “FOG Service Setup Wizard ended prematurely: FOG Service Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run set wizard again. Click the Finish button to exit the Setup Wizard.”

      This is on a Windows 7 x64 box, and FOG 5927 running on Ubuntu 14.04. I have installed the client on many other images without issue. I checked the logs on the windows machine and it is giving a generic 1603 error status for the installer. Can anyone help please?

      1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott
        last edited by

        How are you trying to install the client, exactly? I see the 1603 on Java because of its inability to install through the SYSTEM account. This only occurs, to my knowledge, if done through snapins.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott
          last edited by

          Further information specific to msi’s and error code 1603.

          https://support.microsoft.com/en-us/kb/834484

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          I 1 Reply Last reply Reply Quote 0
          • I
            ITSolutions Testers
            last edited by

            I was using a batch file initially but when it errored out I tried just manually running the MSI and it gives the same results. The 1603 for MSI’s is a generic can’t install error. You can also get that if windows is waiting for a restart after updates is a common cause also.

            1 Reply Last reply Reply Quote 0
            • I
              ITSolutions Testers @Tom Elliott
              last edited by

              @Tom-Elliott Yeah, I pretty familiar with that error code, but I am not installing any differently than I have ever done in the past. I have installed the new client on almost a dozen images already with no issues up until recently. I just realized I have not installed since I last upgraded FOG, so I think I will upgrade FOG on Monday and try again. I will let you know if that solves anything.

              1 Reply Last reply Reply Quote 1
              • A
                Andrew Aitken
                last edited by

                I’m having exactly the same problem getting the agent to install interactively on our base image (Windows 7 64-bit and FOG 6090 running on Ubuntu 14.04)
                ![0_1453719548563_upload-572e1ce3-8b5f-4ddc-b466-7028b1ebc343](Uploading 100%)

                The client install used to work fine previously but have been updating our base images recently and cant get this to work?

                HELP!

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @Andrew Aitken
                  last edited by

                  @Andrew-Aitken said:

                  ![0_1453719548563_upload-572e1ce3-8b5f-4ddc-b466-7028b1ebc343](Uploading 100%)

                  What is this? I’m assuming it’s supposed to be a picture?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • A
                    Andrew Aitken
                    last edited by

                    Sorry seem to be having problems pasting images into posts.
                    0_1453723057084_fog-client-install.jpg

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @Andrew Aitken
                      last edited by

                      @Andrew-Aitken can you post your C:\fog.log (or c:\program files (x86)\fog\fog.log) file here?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      I A 2 Replies Last reply Reply Quote 0
                      • I
                        ITSolutions Testers
                        last edited by ITSolutions

                        @Jbob I am getting the same error as @Andrew-Aitken got. For some reason I was not able to post a picture last week of it. When I run my script which is a simple silent install I get no error message, it just never installs.

                        msiexec /i " & subtemp & "\FOGService.msi /passive WEBADDRESS=10.1.90.2
                        

                        But I get the error such as the posted picture when I run it interactively by clicking on the MSI in windows. Both give the same MSI error in the Windows log though of 1603.

                        1 Reply Last reply Reply Quote 0
                        • I
                          ITSolutions Testers @Tom Elliott
                          last edited by

                          @Tom-Elliott If he is getting that error there will be no log as that is the client install failing and so no log gets created. I just got in and am about to start an upgrade to the latest trunk and see if that works to fix this issue.

                          1 Reply Last reply Reply Quote 0
                          • A
                            Andrew Aitken @Tom Elliott
                            last edited by

                            @Tom-Elliott
                            I don’t think it gets that far, as neither c:\fog.log or c:\program files (x86)\fog folder is ever created?
                            The only thing I can find is a series of 5 events in the Windows Application log culminating with “Installation success or error status: 1603”
                            0_1453733162411_service-fail-1.jpg
                            0_1453733169255_service-fail-2.jpg
                            0_1453733178794_service-fail-3.jpg
                            0_1453733196592_service-fail-4.jpg
                            0_1453733201902_service-fail-5.jpg

                            1 Reply Last reply Reply Quote 0
                            • A
                              Andrew Aitken
                              last edited by

                              Minor update
                              It installs fine on Windows 10 64-bit but not Windows 7 64-bit

                              Why would that be the case?

                              Wayne WorkmanW 1 Reply Last reply Reply Quote 0
                              • I
                                ITSolutions Testers
                                last edited by

                                I upgraded my FOG server to the latest trunk today and the client installed without an issue. Last time I upgraded the FOG server I got an error with the SSL script part of the installer but everything still seemed to work. This time I had no issues with the upgrade so I wonder if there was an issue the certs.

                                @Jbob Sorry I didn’t see your post for logging until after I already started the upgrade of the server so I could not do a log to get tot he root cause of this, but it does look as though it was isolated to an error on the server which would point to the certs being the problem. I assume that during the install the client pulls the certs from the server and sets them as a trusted root so that we get the secure connection ability in the client, correct?

                                @Andrew-Aitken are you still having the issue? Maybe you could run the logging on your MSI so that @Jbob could see what the issue in yours is. Could help in creating an error code/message in the installer for the future.

                                A 1 Reply Last reply Reply Quote 0
                                • A
                                  Andrew Aitken @ITSolutions
                                  last edited by

                                  @ITSolutions As suggested I re-ran the MSI install with logging but unable to determine what the issue is?
                                  0_1453808764504_fog-install.log

                                  Any help in deciphering the log would be appreciated.

                                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                                  • Tom ElliottT
                                    Tom Elliott @Andrew Aitken
                                    last edited by

                                    @Andrew-Aitken How is the install being performed? Is it a script running to do the install?

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    A 1 Reply Last reply Reply Quote 0
                                    • A
                                      Andrew Aitken @Tom Elliott
                                      last edited by

                                      @Tom-Elliott
                                      No just executing the .msi or with msiexec from the command line. Both produce the same result

                                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                                      • Tom ElliottT
                                        Tom Elliott @Andrew Aitken
                                        last edited by

                                        @Andrew-Aitken Have you ensured the command line is running as administrator?

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        A 1 Reply Last reply Reply Quote 0
                                        • Wayne WorkmanW
                                          Wayne Workman @Andrew Aitken
                                          last edited by

                                          @Andrew-Aitken said:

                                          Minor update
                                          It installs fine on Windows 10 64-bit but not Windows 7 64-bit

                                          Why would that be the case?

                                          It likely has something to do with the version of .NET you have installed…

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                                          Daily Clean Installation Results:
                                          https://fogtesting.fogproject.us/
                                          FOG Reporting:
                                          https://fog-external-reporting-results.fogproject.us/

                                          A 1 Reply Last reply Reply Quote 0
                                          • A
                                            Andrew Aitken @Tom Elliott
                                            last edited by

                                            @Tom-Elliott
                                            Pretty sure I did the last time but I ran it again to be sure and still got the same error?

                                            1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 1 / 2
                                            • First post
                                              Last post

                                            218

                                            Online

                                            12.0k

                                            Users

                                            17.3k

                                            Topics

                                            155.2k

                                            Posts
                                            Copyright © 2012-2024 FOG Project