Printer Management New Client

[Matthieu Jacquart]

@Jbob Hi Jbob, I’ve got some trouble with network printers :

• teachers told me that in some classroom, printers is not mapped on all computers. I verified computer configuration, and print service is ok, printer is associated with client, everything seems fine. And fog.log is ok too

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 06/10/2015 13:51 Client-Info Version: 0.9.5
 06/10/2015 13:51 PrinterManager Running...
 06/10/2015 13:51 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=B0:83:FE:94:98:92|&newService=1
 06/10/2015 13:51 Middleware::Communication Response: Success
 06/10/2015 13:51 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=B0:83:FE:94:98:92|&newService=1
 06/10/2015 13:51 Middleware::Communication Response: Success
 06/10/2015 13:51 PrinterManager Creating list of printers
 06/10/2015 13:51 PrinterManager Creating printer objects
 06/10/2015 13:51 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=27&mac=B0:83:FE:94:98:92|&newService=1
 06/10/2015 13:51 Middleware::Communication Response: Success
 06/10/2015 13:51 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1
 06/10/2015 13:51 Middleware::Communication Response: Success
 06/10/2015 13:51 PrinterManager Adding printers
 06/10/2015 13:51 PrinterManager \\impression\s107laser1 already exists
------------------------------------------------------------------------------

But printer not appears…

• second problem, with client 0.3 and fog 1.2, only printer associated appears on computer. With client 0.9.5 and fog 1.3, students and teachers also see printers of other classroom. They have sometimes 4 or 5 printers, from older connexions, instead of just one.
  I used FOG “Managed Printers” parameters, so in theory, I should have the printer associated to the host and local printer (like PDF).

Thanks
Matthieu

[Joe Schmitt]

@Matthieu-Jacquart

I will try and replicate when I have time (may be a week or so depending on when I can get my servers back online). However, if you have time for a teamviewer session where I can access a computer having the issue, send me a PM.

[Matthieu Jacquart]

@Jbob One of the printers is most recalcitrant than others and mostly don’t appears on computers, including mine

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 13/10/2015 13:33 Client-Info Version: 0.9.5
 13/10/2015 13:33 PrinterManager Running...
 13/10/2015 13:33 Middleware::Communication URL: http://192.168.10.60/fog/service/servicemodule-active.php?moduleid=printermanager&mac=74:27:EA:6C:AA:0D|&newService=1
 13/10/2015 13:33 Middleware::Communication Response: Success
 13/10/2015 13:33 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?mac=74:27:EA:6C:AA:0D|&newService=1
 13/10/2015 13:33 Middleware::Communication Response: Success
 13/10/2015 13:33 PrinterManager Creating list of printers
 13/10/2015 13:33 PrinterManager Creating printer objects
 13/10/2015 13:33 Middleware::Communication URL: http://192.168.10.60/fog/service/Printers.php?id=37&mac=74:27:EA:6C:AA:0D|&newService=1
 13/10/2015 13:33 Middleware::Communication Response: Success
 13/10/2015 13:33 Middleware::Communication URL: http://192.168.10.60/fog/service/printerlisting.php?newService=1
 13/10/2015 13:33 Middleware::Communication Response: Success
 13/10/2015 13:34 PrinterManager Adding printers
 13/10/2015 13:34 NetworkPrinter Attempting to add printer:
 13/10/2015 13:34 NetworkPrinter --> Name = \\impression\S107Laser1
 13/10/2015 13:36 Service ERROR: L'exécution du processus doit être terminée pour que les informations demandées puissent être déterminées.
------------------------------------------------------------------------------

I can add it manually but it doesn’t work with fog client

And on computers, I saw that printers follow users, and this behaviour doesn’t happen with 0.3 client. If you look at picture

There is

• a local printer (PDF), which has to appear on each computer,
• Photocopieur, created by GPO on all user, so that’s ok,
• and 3 ohers printers. But on the 3, only one has to appear, the 2 others are previous printers mapped by fog and normally deleted.
  So users have a lot of printers, and only the good ones.

If you want a teamviewer session, I can give you access code by PM

[Tom Elliott]

As far as I understand it, the printer management issues describes have been addressed. The problem being described is a bit vague but it seems there may be a configuration issue of one of the printers.

I’ve solved the thread for now but please feel free to post/unsolved with any more details.