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fog unable to register host for the following reasons

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  • J
    Joseph Hales Testers
    last edited by Aug 25, 2015, 4:27 PM

    Ubuntu 14.04.2 SVN 3728
    When I try to register one particular PC I get the error “fog unable to register host for the following reasons” but the reason is blank. I have checked the sql database directly and find no records under the computer name not the mac address and if I enter the record manually and send an image the it seems to work up to where it attempting to send inventory then destination os then the screen goes black and i just have a blinking cursor at the bottom.

    RTFM

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    • W
      Wayne Workman
      last edited by Aug 25, 2015, 4:45 PM

      Try to pull the power on that computer (cord or battery) then hit the power button a few times, then hook it back up and try again… Just a shot in the dark.

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
      Daily Clean Installation Results:
      https://fogtesting.fogproject.us/
      FOG Reporting:
      https://fog-external-reporting-results.fogproject.us/

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      • J
        Joseph Hales Testers
        last edited by Aug 25, 2015, 4:54 PM

        Tried that first time it happened it was at a school campus we have since brought it back to my office for trouble shooting.

        RTFM

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        • T
          Tom Elliott
          last edited by Aug 25, 2015, 5:46 PM

          Most commonly, when I see “Unable to register for the following reasons: (((((BLANK)))))” it’s because the system failed to pickup IP.

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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          • N
            need2 Moderator
            last edited by Aug 25, 2015, 5:48 PM

            What is the computer that is failing to register? Such as Make/Model/NIC?

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            • J
              Joseph Hales Testers
              last edited by Aug 25, 2015, 6:14 PM

              HP prodesk 400 G1 MT with a realtek PCIe GBE NIC identical PC’s register fine it seems to be an issue with this one only.

              RTFM

              W 1 Reply Last reply Aug 25, 2015, 6:58 PM Reply Quote 0
              • W
                Wayne Workman @Joseph Hales
                last edited by Aug 25, 2015, 6:58 PM

                @Joseph-Hales What happens if you try to do a manual web-interface registration?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                Daily Clean Installation Results:
                https://fogtesting.fogproject.us/
                FOG Reporting:
                https://fog-external-reporting-results.fogproject.us/

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                • J
                  Joseph Hales Testers
                  last edited by Aug 25, 2015, 7:11 PM

                  It registers but does not image as described in the first post.

                  RTFM

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                  • W
                    Wayne Workman
                    last edited by Wayne Workman Aug 25, 2015, 1:13 PM Aug 25, 2015, 7:12 PM

                    Oh duh… sorry… RTFM.

                    Is it a desktop? Do you have an ethernet card you can put in just to get imaging done?

                    Maybe try a Firmware update??

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                    Daily Clean Installation Results:
                    https://fogtesting.fogproject.us/
                    FOG Reporting:
                    https://fog-external-reporting-results.fogproject.us/

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                    • J
                      Joseph Hales Testers
                      last edited by Aug 25, 2015, 7:44 PM

                      Ok traced it to a switch or cable issue something about fog won’t successfully image on a port that for all appearances is fine network boot works but when it reinitializes the connection to image it fails is the best guess but even a fluke netscanner cant find any issues with the connection.

                      RTFM

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                      • J
                        Joseph Hales Testers
                        last edited by Aug 25, 2015, 7:46 PM

                        I have seen this at the campus level but switching ports or cable fixed it and I chalked it up to a bad cable but when it happened today I tested the cable every way I can think of and find no issues with it.

                        RTFM

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                        • T
                          Tom Elliott
                          last edited by Aug 25, 2015, 10:15 PM

                          It sounds, to me, more likely then it’s an issue with the NIC on the system, not a switch or cable problem.

                          I too have seen these issues before, and normally changing out the patch and/or port as needed, all works fine. I have, too, seen that it was the NIC and had to process the system under warranty. It’s rare, but it can happen. Based on your findings and description I’m going to side more specifically an issue with the onboard nic.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                          • W
                            Wayne Workman
                            last edited by Aug 26, 2015, 12:53 AM

                            So now - try that port with a different system and see what happens.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
                            Daily Clean Installation Results:
                            https://fogtesting.fogproject.us/
                            FOG Reporting:
                            https://fog-external-reporting-results.fogproject.us/

                            1 Reply Last reply Reply Quote 0
                            • T
                              Tom Elliott
                              last edited by Aug 27, 2015, 10:50 PM

                              I’m solving this thread. The reason your systems were failing to register wasn’t, specifically, a problem with FOG directly, but seemingly specific to this one system. Does this sound correct?

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              1 Reply Last reply Reply Quote 0
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