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MAC IS null! only 0 mac address was found

Scheduled Pinned Locked Moved
FOG Problems
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  • T
    Tom Elliott
    last edited by Sep 23, 2014, 9:02 PM

    How do you know nothing has reported to the log file for 4 hours? How are you “watching” the log file? Are you opening the file in Notepad? Notepad doesn’t automatically refresh the file you’re looking at. So could this be why you’re not seeing anything for 4 hours?

    If you open an admin cmd prompt and type:
    [code]net stop “fog service”
    del c:\fog.log
    net start “fog service”[/code]

    You should see new information populating the log file.

    How are you monitoring the activity in the log?

    Are you [code]type c:\fog.log[/code]
    Or are you opening the file in notepad?

    There isn’t, nicely, a “tail” equivalent in Windows.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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    • S
      Sparky
      last edited by Sep 24, 2014, 7:08 PM

      I open and close the fog.log file as like you said notepad wont update as its changes.i just opened the log file on the tablet and the last entry was from yesterday at 11:49 AM usercleanup

      i can open and close the file all i want but nothing is changing in the file unless i reboot the deive

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      • J
        Joe Schmitt Senior Developer
        last edited by Sep 24, 2014, 7:13 PM

        You state that the log file is written to when you restart your device. Can you upload that log file here? Without it I have no idea what could be happening.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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        • S
          Sparky
          last edited by Sep 25, 2014, 12:27 PM

          Here is the log

          [url=“/_imported_xf_attachments/1/1378_fog.txt?:”]fog.txt[/url]

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          • J
            Joe Schmitt Senior Developer
            last edited by Sep 25, 2014, 1:37 PM

            Is that all of the log file; is that the last entry before the service stop? Also, have you tried other devices and do they work?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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            • S
              Sparky
              last edited by Sep 25, 2014, 1:39 PM

              thats it until i reboot! i have 150 of these windows 8.1 devices and so far i have tryed 4 and they all do the same thing!

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              • J
                Joe Schmitt Senior Developer
                last edited by Sep 25, 2014, 1:55 PM

                I need the output of this command;
                [CODE]sc query “fog service”[/CODE]
                Make sure you run it on the toublesome device after FOG stops logging.

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                • S
                  Sparky
                  last edited by Sep 25, 2014, 2:05 PM

                  here is what i get this station as not updated the fog file since yesterday at 11:16

                  [url=“/_imported_xf_attachments/1/1379_fog service.JPG?:”]fog service.JPG[/url]

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                  • J
                    Joe Schmitt Senior Developer
                    last edited by Sep 25, 2014, 2:56 PM

                    Can you try removing all scheduled snapins for the device, and restarting the device. Does that fix the log issue?

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                    • S
                      Sparky
                      last edited by Sep 25, 2014, 3:42 PM

                      All snapins are removed from the queue i rebooted device and fog log started adding at 10.08 and stopped at 10:12

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                      • J
                        Joe Schmitt Senior Developer
                        last edited by Sep 25, 2014, 6:13 PM

                        One by one, go through each module on the web portal and disable it for the host. Once you disable it, restart your device and see if the logging issue is fixed. Repeat for all modules.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                        • S
                          Sparky
                          last edited by Sep 30, 2014, 2:50 PM

                          Nothing changes these things i have only snap in enabled and like all other times it reports to the log for up to 10 min and then its dead! Like something is killing fog client or something it states the service is running but untill you reboot it wont do anything! Is this compatible with windows 8.1 i really don’t want to go find a new app deployment solution! fog .32 worked so well with windows 7!

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                          • J
                            Joe Schmitt Senior Developer
                            last edited by Oct 1, 2014, 1:24 AM

                            Did you try disabling the snapin module?

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                            • J
                              Junkhacker Developer
                              last edited by Oct 1, 2014, 1:10 PM

                              what antivirus do you have installed?
                              i’m not aware of any antivirus that kills the fog client, but i just want to cover our bases here

                              signature:
                              Junkhacker
                              We are here to help you. If you are unresponsive to our questions, don't expect us to be responsive to yours.

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                              • S
                                Sparky
                                last edited by Oct 8, 2014, 4:19 PM

                                No av at this time

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                                • S
                                  Sparky
                                  last edited by Oct 8, 2014, 4:23 PM

                                  like i said it will run for around 5 min and then nothing gets added to the fog file untill i reboot! I have disabled all snapins and nothing changes!

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                                  • S
                                    Sparky
                                    last edited by Oct 10, 2014, 12:32 PM

                                    Im getting really frustrated with this new fog version never had so much issues with .32 anyways now i get it to update the log all the time but it only shows taskreboot updates and nothing else no snapins deploy under the client on fog all snapins are enabled i tryed to global disable task reboot and now the client reports module is globally disabled but only reporting for task reboot!

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                                    • S
                                      Sparky
                                      last edited by Oct 10, 2014, 12:37 PM

                                      This one i rebooted and left all night and it was checking in all night and stopped when i logged into the device! now it has not checked in for 20 min before that i can see the log updated every 5 min!

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                                      • B
                                        BPSTravis Developer
                                        last edited by Oct 10, 2014, 7:04 PM

                                        Is there anything showing in your apache2 error log when this client tries to connect?

                                        Stop the fog service on the client
                                        [CODE]net stop “FOG Service”[/CODE]
                                        Follow the apache2 error log via a terminal to the fog server:
                                        [CODE]tail -f /var/log/apache2/error.log[/CODE]
                                        Start the FOG service:
                                        [CODE]net start “FOG Service”[/CODE]
                                        Watch the error log, if any entries show up, please post them here.

                                        [SIZE=12px]signature:[/SIZE]
                                        [QUOTE]I think I know things, but I really don't. You shouldn't follow any advice I give. - BPSTravis[/QUOTE]

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