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"Printer Manager Sevice Disabled" regardless of configuration - FOG 1.1.0 12.04.4 Server LTS

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  • W
    Wolfbane8653 Developer
    last edited by Jun 10, 2014, 1:56 PM

    Just to be sure can you post a screen capture for Service Configuration --> “Printer Manager” & Fog Configuration --> FOG Settings --> “FOG Service - Printer manager”

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    • K
      Kronos
      last edited by Jun 10, 2014, 2:12 PM

      I can definitely post a screen of anything if it helps, but the only option for the printer manager settings under fog settings is enabled or disabled (checkmark or not checked) in which case I have it checked. Same thing for the individual hosts.

      [url=“/_imported_xf_attachments/0/950_printermansettings.PNG?:”]printermansettings.PNG[/url]

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      • W
        Wolfbane8653 Developer
        last edited by Jun 10, 2014, 2:39 PM

        Thank you for giving Fog Configuration --> FOG Settings --> “FOG Service - Printer manager”

        Can you also post this location under services: Service Configuration --> “Printer Manager”

        Edit: Should look something like what I have attached.

        [url=“/_imported_xf_attachments/0/951_Untitled.png?:”]Untitled.png[/url]

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        • K
          Kronos
          last edited by Jun 10, 2014, 3:04 PM

          No problem! Here you go!

          [url=“/_imported_xf_attachments/0/952_pmanagercapture.PNG?:”]pmanagercapture.PNG[/url]

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          • T
            Tom Elliott
            last edited by Jun 10, 2014, 3:05 PM

            One last place, what’s the service setting for the host?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • K
              Kronos
              last edited by Jun 10, 2014, 3:10 PM

              Done!

              [url=“/_imported_xf_attachments/0/953_printscreen.PNG?:”]printscreen.PNG[/url]

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              • T
                Tom Elliott
                last edited by Jun 11, 2014, 11:54 AM

                What I’m going to recommend, maybe you’ve tried maybe not?

                Please try again:

                Go to the host that’s giving you issues.

                Uncheck all the services and save. Then recheck all the services and save, does the issue still occur?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                • T
                  TaTa
                  last edited by Jun 11, 2014, 9:04 PM

                  I had this same problem. I’ve tried everything even wiped out and reinstalled my fogserver but could not get it to work. I was playing around with Fogclient and somehow clicked on Run as administrator when installing. Restarted my host client. Ta…da…Problem solved. Tested on two more host clients. All is well. At least this fixed my problem. I hope it does to you too.

                  Thanks Fog admins for all the hard work!.

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                  • K
                    Kronos
                    last edited by Jun 16, 2014, 12:36 PM

                    Hey Tom,

                    Sorry about the late reply but the issue is still ongoing. I tried reinstalling the client, reinstalling FOG on the server twice, and no luck. Also tried running the installer as admin in windows but still the same result :(. The client’s OS is windows 8.1 x64 if that helps.

                    EDIT: It does look like a problem with the FOG client. I’ve switched NICs and even when the MAC address for the client isn’t registered it still reports back as being disabled.

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                    • T
                      Tom Elliott
                      last edited by Jun 16, 2014, 12:49 PM

                      Based on what I’m seeing:
                      6/10/2014 9:45 AM FOG::HostRegister Exiting because only 0 mac address was found.

                      That’s just that line, but the Printer Manager service would be sending the same thing. Is it sending MAC address to the server?

                      If not, this is most likely the problem.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                      • K
                        Kronos
                        last edited by Jun 16, 2014, 4:22 PM

                        No success Tom. All of the Surface Pros have SSDs so I think those parts of the error logs are because the OS boots up immediately and the network devices lag behind.

                        I’ve seem to narrowed it down to the FOG client having a problem working in Windows 8.1 64 bit. I just tested the same thing with the FOG server and it works fine in Windows 7 32 bit. Even running the client as admin and in compatibility mode doesn’t fix the printer manager service is disabled issue.

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