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    Surface Laptop 7th Edition - PXE loads and then immediately reboot's

    Scheduled Pinned Locked Moved Hardware Compatibility
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    • C
      csurepair
      last edited by csurepair

      Having major issues PXE booting an intel based Surface Laptop 7th Edition. I have two these same devices that are unable to boot; secure boot is fully disable, pxe boot enabled.

      PXE successfully downloads the file with no errors then machine immediately reboots. I am using the surface USB Ethernet adapter (which works fine with other surface pro devices). Microsoft changed something with this latest iteration of the Surface Laptop.

      Same behavior when changing out the following:

      • snponly.efi
      • ipxe.efi
      • Tried at least 6 different development kernel
      • Not having any pxe issues with HP, Lenovo, Dell and Surface Pro(tablet) devices

      FOG Server

      • 1.5.10.1903
      • bzImage Version: 6.6.69
      • bzImage32 Version: 6.12.35
      • arm_Image Version: 6.12.35

      Help @Tom-Elliott Elliott I’m at my wits end!

      Thanks!

      Joe

      Tom ElliottT 1 Reply Last reply Reply Quote 0
      • Tom ElliottT
        Tom Elliott @csurepair
        last edited by

        @csurepair Have you tried one of the expermental (recent) kernels?

        They’re using 6.18 and use a lot more stuffs that might help you.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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        • C
          csurepair @Tom Elliott
          last edited by

          This post is deleted!
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          • C
            csurepair @Tom Elliott
            last edited by

            @Tom-Elliott We just tried the following experimental kernels, same reboot behavior.

            bzImage Version: 6.18.38
            bzImage32 Version: 6.18.38
            arm_Image Version: 6.18.38

            and

            bzImage Version: 6.12.35
            bzImage32 Version: 6.12.35
            arm_Image Version: 6.12.35

            Anything else we could try?

            JJ FullmerJ 1 Reply Last reply Reply Quote 0
            • JJ FullmerJ
              JJ Fullmer Testers @csurepair
              last edited by

              @csurepair Is this surface laptop an intel cpu, or is it a qualcomm cpu?

              Have you tried the FogApi powershell module? It's pretty cool IMHO
              https://github.com/darksidemilk/FogApi
              https://fogapi.readthedocs.io/en/latest/
              https://www.powershellgallery.com/packages/FogApi
              https://forums.fogproject.org/topic/12026/powershell-api-module

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              • C
                csurepair @JJ Fullmer
                last edited by

                @JJ-Fullmer It is the Intel variant,

                Screenshot 2026-07-30 at 8.29.18 AM.png

                JJ FullmerJ 1 Reply Last reply Reply Quote 0
                • JJ FullmerJ
                  JJ Fullmer Testers @csurepair
                  last edited by

                  @csurepair I think Elite is referencing snapdragon elite? I actually don’t see any intel options for the laptop 7.
                  So you may need it to boot to the arm pxe file, but you’ll also need a new image for arm64 I imagine.
                  Microsoft also did something like this with the surface GO for business, there was a surface go 4 but all of a sudden no more surface go 4 being made and the product line was dead. They made a similarly priced (at the time, not anymore) 12" surface tablet but snapdragon based. We opted to not change our entire cpu architecture, so sadly I don’t have any experience with getting this working. I know @rodluz has done a lot with getting arm working with FOG and may be of more help if booting to arm kernel and init doesn’t work.

                  Have you tried the FogApi powershell module? It's pretty cool IMHO
                  https://github.com/darksidemilk/FogApi
                  https://fogapi.readthedocs.io/en/latest/
                  https://www.powershellgallery.com/packages/FogApi
                  https://forums.fogproject.org/topic/12026/powershell-api-module

                  C 1 Reply Last reply Reply Quote 0
                  • C
                    csurepair @JJ Fullmer
                    last edited by

                    @JJ-Fullmer This was it, thank you!!

                    Everything I read kept telling me this machine was x86 based and there is no hint in the BIOS or the serial number lookup tool, of it running an ARM processor(other then “Elite”). We are going to return these machines to the vendor, so problem solved for us.

                    Would be interested in hearing about future support for ARM in FOG because I’m sure this isn’t the last time we will cross paths with it.

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