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Can not find hard disk(s) (getHardDisk)

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  • L
    Lementchow @Sebastian Roth
    last edited by Lementchow Jun 28, 2023, 2:46 AM Jun 28, 2023, 8:44 AM

    @Sebastian-Roth The problem still exists, and the hard disk is not found in debug mode.
    微信截图_20230628164510.png
    微信图片_20230628112013.jpg
    微信图片_20230628164344.jpg
    微信图片_20230628164333.jpg

    L 1 Reply Last reply Jun 29, 2023, 2:34 AM Reply Quote 0
    • L
      Lementchow @Lementchow
      last edited by Jun 29, 2023, 2:34 AM

      Add lsblk and lspci -nn output.
      1.jpg

      T 1 Reply Last reply Jun 29, 2023, 9:53 AM Reply Quote 0
      • T
        Tom Elliott @Lementchow
        last edited by Tom Elliott Jun 29, 2023, 3:54 AM Jun 29, 2023, 9:53 AM

        @Lementchow This is going to sound absolutely crazy, but is there a hard drive on this machine?

        I see the SATA and NVME controllers, but doesn’t look like anything is actually attached to them.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        L 2 Replies Last reply Jun 30, 2023, 2:00 AM Reply Quote 0
        • L
          Lementchow @Tom Elliott
          last edited by Jun 30, 2023, 2:00 AM

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • L
            Lementchow @Tom Elliott
            last edited by Jul 3, 2023, 1:28 AM

            @Tom-Elliott I tried booting under windows PE and the hard drive could be found and correctly identified.
            2.jpg

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by Jul 3, 2023, 9:33 PM

              @Lementchow So everything is working now as it should?

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              L 1 Reply Last reply Jul 4, 2023, 6:25 AM Reply Quote 0
              • L
                Lementchow @Sebastian Roth
                last edited by Jul 4, 2023, 6:25 AM

                @Sebastian-Roth No, It’s still can not get harddisk, in fog deploy. Something strange.

                1 Reply Last reply Reply Quote 0
                • S
                  Sebastian Roth Moderator
                  last edited by Jul 4, 2023, 10:17 AM

                  @Lementchow said in Can not find hard disk(s) (getHardDisk):

                  No, It’s still can not get harddisk, in fog deploy. Something strange.

                  Ahh, now I see. Somehow got the PE part wrong in your earlier posts.

                  Have you updated the FOS kernel as suggested? Please boot into a debug session and run uname -a to make sure it’s running the 6.x kernel.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  L 2 Replies Last reply Jul 10, 2023, 1:09 AM Reply Quote 0
                  • L
                    Lementchow @Sebastian Roth
                    last edited by Jul 10, 2023, 1:09 AM

                    @Sebastian-Roth Hi, Please see below.
                    3.jpg

                    1 Reply Last reply Reply Quote 0
                    • L
                      Lementchow @Sebastian Roth
                      last edited by Jul 20, 2023, 1:30 AM

                      @Sebastian-Roth Hi,Maybe you are very busy, I shouldn’t bother you unreasonably, but I really have no other way. I confirm that I have used the 6.1.X kernel now, but I still can’t deploy the system on the NVME hard drive, it seems not to see it, but if I plug in the USB hard drive, it can quickly complete the deployment.

                      9.png

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by Jul 26, 2023, 4:53 AM

                        @Lementchow What NVMe drive is installed in this machine? Please post brand and model for us to check.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        L 1 Reply Last reply Jul 27, 2023, 3:19 AM Reply Quote 0
                        • L
                          Lementchow @Sebastian Roth
                          last edited by Jul 27, 2023, 3:19 AM

                          @Sebastian-Roth Good Morning. Hope you are doing well. Pls see the post of SSD brand and model.
                          1690427948293.jpg

                          1 Reply Last reply Reply Quote 1
                          • S
                            Sebastian Roth Moderator
                            last edited by Jul 29, 2023, 5:51 AM

                            @Lementchow Thanks for the picture. Will take a look next week.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            L 2 Replies Last reply Jul 31, 2023, 1:01 AM Reply Quote 0
                            • L
                              Lementchow @Sebastian Roth
                              last edited by Jul 31, 2023, 1:01 AM

                              @Sebastian-Roth Thanks for you time to take this issue.

                              1 Reply Last reply Reply Quote 0
                              • L
                                Lementchow @Sebastian Roth
                                last edited by Aug 23, 2023, 1:12 AM

                                @Sebastian-Roth Thank you for your efforts. Is there any progress? I still stuck here

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by Aug 24, 2023, 10:08 AM

                                  @Lementchow Sorry for the very long delay. I had very little time in the last months and I knew this one needed a bit of time for a good research.

                                  Trying to find out more about this SSD I searched for “3C07140238” as well as “nvme s990 512” and found this is being sold on ebay as “Lite-On S990 512GB M.2 2230 SSD NVMe PCIe”.

                                  There are some interesting details on this in a tech forum: https://forums.anandtech.com/threads/making-use-of-an-old-hp-laptop.2604210/

                                  There is also rumor on the S990 SSDs making trouble in SteamDecks:
                                  https://www.reddit.com/r/SteamDeck/comments/yyh8zd/nvme_drive_doesnt_found_on_steam_os/
                                  https://www.reddit.com/r/SteamDeck/comments/y4goh4/psa_some_ssd_may_not_supported_by_steamos/

                                  Now talking about Linux drivers I checked the PCI ID 1e95:9100 (picture below) and found that we should have the driver included in our kernel:
                                  https://linux-hardware.org/index.php?id=pci:1e95-9100-126f-2263
                                  https://github.com/FOGProject/fos/blob/master/configs/kernelx64.config#L1123

                                  You might want to use some of these commands to see if the Linux nvme commands can give you some information on this drive: https://wiki.archlinux.org/title/Solid_state_drive/NVMe

                                  PS: If you are very keen you might want to send an email to the kernel driver author and ask him about how to dig why this SSD is not working: https://github.com/torvalds/linux/blob/master/drivers/nvme/host/pci.c#L3527

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
                                  • L
                                    lukebarone
                                    last edited by Nov 8, 2023, 7:05 PM

                                    Having the same issue on a Dell Latitude 3140. There is no option for RAID, only AHCI and Off. Secure boot is disabled, UEFI security mode set to disabled on PXE/Internal HDD. Updated to the latest FOG dev version, Kernel version 6.1.22.

                                    Clonezilla will recognize the drive, but not the FOG kernel.

                                    george1421G 1 Reply Last reply Nov 8, 2023, 10:36 PM Reply Quote 0
                                    • george1421G
                                      george1421 Moderator @lukebarone
                                      last edited by Nov 8, 2023, 10:36 PM

                                      @lukebarone Do you have time to try to debug this? If yes. Schedule another capture/deploy (doesn’t matter), but before you hit the schedule task button, tick the debug checkbox. Now pxe boot the target computer. After several screens of text you will be dropped to the FOS linux command prompt.

                                      At the FOS linux command prompt, key in

                                      lspci -nn | grep -i sata
                                      lspci -nn | grep -i raid
                                      

                                      Lets see what that returns. My bet is that dell still has the settings in there for raid-on it might have just renamed them.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                      D 1 Reply Last reply Nov 9, 2023, 12:20 AM Reply Quote 0
                                      • D
                                        divyesh-hash @george1421
                                        last edited by Nov 9, 2023, 12:20 AM

                                        @george1421
                                        Don’t see any out. It’s just a blank.

                                        george1421G 1 Reply Last reply Nov 9, 2023, 3:52 PM Reply Quote 0
                                        • george1421G
                                          george1421 Moderator @divyesh-hash
                                          last edited by Nov 9, 2023, 3:52 PM

                                          @divyesh-hash OK lets go about this a bit different then.

                                          At the fos linux command prompt key in ip a s and get the IP address of the target computer running FOS Linux

                                          Now give root a password with the following command passwd make it something simple (like hello) because the password will reset on next reboot.

                                          Now that you have both the IP address and root’s password using putty or ssh. Now you can copy and paste text from the screen.

                                          now key in lspci -knn and copy the entire output and paste it here. There will be a lot of text but it will give us an idea what hardware is installed and the kernel driver responsible for it.

                                          Also let check the log file to see if any firmware required notices are published

                                          grep -i firm /var/log/syslog

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                          D 1 Reply Last reply Nov 9, 2023, 4:57 PM Reply Quote 0
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