Snapins on Windows 7 stays "Checked in"

[WillingMost7]

I have recently made a snapin to uninstall two programs. The thing is that it is working on the windows 10 PCs here but not on the Windows 7 ones.
I have noticed that the Windows 7 Hosts on the FOG server are missing the “Reset Encryption Data” button is missing, unlike the Windows 10 Hosts. But it does show up in the “Groups” tab

Same Snapin works on one and not on the other. Thanks for all helpers!

[Sebastian Roth]

@WillingMost7 If you don’t see the “Reset Encryption Data” button for a particular host that means this host has not checked in with the FOG server yet. Please check C:\fog.log in those Hosts to see why. Post log output here.

[WillingMost7]

@sebastian-roth Sorry for late response.
Here is a log from a PC that when I run a Snapin on it, it stays on “Checked In” and I don’t have a “Reset Encryption Data” button when entering the host.

fog.log

Thanks a ton!!!

edit: Also I noticed it has nothing to do with the windows version, as I see I have some windows 7 PCs that does have “Reset Encryption Data” button and some windows 10 PCs that doesn’t.

[WillingMost7]

Correct me if I’m wrong, but I think I have found the cause:

17/08/2021 06:19:03 Data::RSA FOG Server CA cert found
 17/08/2021 06:19:03 Data::RSA ERROR: Certificate validation failed
 17/08/2021 06:19:03 Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 17/08/2021 06:19:03 Middleware::Authentication ERROR: Could not authenticate
 17/08/2021 06:19:03 Middleware::Authentication ERROR: Certificate is not from FOG CA

This is weird cause these PCs are registered in the FOG server. Moreover, there are a lot of PCs that do not stubmle this issue.

[Wayne Workman]

@willingmost7 have you rebuilt your fog server? Or, is it possible the client installed in that Windows 7 image is super old? A while back (maybe years), fogproject replaced the certificate & signature in the client.

[Sebastian Roth]

@WillingMost7 Please try re-installing the fog-client software in this machine.

[WillingMost7]

@sebastian-roth Wow thanks a ton! That worked indeed.
Do you happen to know if it’s possible to update all the PCs to the latest using FOG (since they are running a FOGService, but 0.11.19 instead of 0.12.0)?

[Sebastian Roth]

@WillingMost7 Usually the fog-client software does autoupdate but due to the certificate issue it won’t. You’ll need to deploy the 0.12.0 fog-client using other methods like GPO or so.