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Snapins on Windows 7 stays "Checked in"

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FOG Problems
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  • W
    WillingMost7
    last edited by Aug 16, 2021, 10:35 AM

    I have recently made a snapin to uninstall two programs. The thing is that it is working on the windows 10 PCs here but not on the Windows 7 ones.
    I have noticed that the Windows 7 Hosts on the FOG server are missing the “Reset Encryption Data” button is missing, unlike the Windows 10 Hosts. But it does show up in the “Groups” tab

    Same Snapin works on one and not on the other. Thanks for all helpers!

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Aug 16, 2021, 2:52 PM

      @WillingMost7 If you don’t see the “Reset Encryption Data” button for a particular host that means this host has not checked in with the FOG server yet. Please check C:\fog.log in those Hosts to see why. Post log output here.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      W 1 Reply Last reply Aug 22, 2021, 10:05 AM Reply Quote 0
      • W
        WillingMost7 @Sebastian Roth
        last edited by WillingMost7 Aug 22, 2021, 4:06 AM Aug 22, 2021, 10:05 AM

        @sebastian-roth Sorry for late response.
        Here is a log from a PC that when I run a Snapin on it, it stays on “Checked In” and I don’t have a “Reset Encryption Data” button when entering the host.

        fog.log

        Thanks a ton!!!

        edit: Also I noticed it has nothing to do with the windows version, as I see I have some windows 7 PCs that does have “Reset Encryption Data” button and some windows 10 PCs that doesn’t.

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        • W
          WillingMost7
          last edited by Aug 22, 2021, 12:08 PM

          Correct me if I’m wrong, but I think I have found the cause:

          17/08/2021 06:19:03 Data::RSA FOG Server CA cert found
           17/08/2021 06:19:03 Data::RSA ERROR: Certificate validation failed
           17/08/2021 06:19:03 Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
           17/08/2021 06:19:03 Middleware::Authentication ERROR: Could not authenticate
           17/08/2021 06:19:03 Middleware::Authentication ERROR: Certificate is not from FOG CA
          

          This is weird cause these PCs are registered in the FOG server. Moreover, there are a lot of PCs that do not stubmle this issue.

          W 1 Reply Last reply Aug 24, 2021, 2:33 AM Reply Quote 0
          • W
            Wayne Workman @WillingMost7
            last edited by Aug 24, 2021, 2:33 AM

            @willingmost7 have you rebuilt your fog server? Or, is it possible the client installed in that Windows 7 image is super old? A while back (maybe years), fogproject replaced the certificate & signature in the client.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
            Daily Clean Installation Results:
            https://fogtesting.fogproject.us/
            FOG Reporting:
            https://fog-external-reporting-results.fogproject.us/

            1 Reply Last reply Reply Quote 0
            • S
              Sebastian Roth Moderator
              last edited by Aug 24, 2021, 4:31 AM

              @WillingMost7 Please try re-installing the fog-client software in this machine.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              W 1 Reply Last reply Aug 24, 2021, 10:03 AM Reply Quote 1
              • W
                WillingMost7 @Sebastian Roth
                last edited by Aug 24, 2021, 10:03 AM

                @sebastian-roth Wow thanks a ton! That worked indeed.
                Do you happen to know if it’s possible to update all the PCs to the latest using FOG (since they are running a FOGService, but 0.11.19 instead of 0.12.0)?

                1 Reply Last reply Reply Quote 0
                • S
                  Sebastian Roth Moderator
                  last edited by Aug 25, 2021, 9:11 AM

                  @WillingMost7 Usually the fog-client software does autoupdate but due to the certificate issue it won’t. You’ll need to deploy the 0.12.0 fog-client using other methods like GPO or so.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
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