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Fog Version 1.5.9.62 hostSecToken problem

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  • G
    Greg Plamondon Testers
    last edited by Mar 16, 2021, 8:31 PM

    I have some Dell XPS laptops that I am having issues with fog generating the hostSecToken. i am not sure if its a fog issue or an issue with these new Dells?

    what are the steps I should take to troubleshoot?

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    • S
      Sebastian Roth Moderator
      last edited by Mar 16, 2021, 9:11 PM

      @Greg-Plamondon Can you explain a bit more what you see happening. Sounds like you look at the database and hostSecToken stays empty.

      Is the fog-client installed on those hosts? Did you take a look at the fog.log on those clients yet? Please post the fog.log here so we can take a look.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      G 1 Reply Last reply Mar 17, 2021, 1:51 PM Reply Quote 0
      • G
        Greg Plamondon Testers @Sebastian Roth
        last edited by Mar 17, 2021, 1:51 PM

        @sebastian-roth
        Thanks for the reply. Here is the fog.log

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        • G
          Greg Plamondon Testers
          last edited by Greg Plamondon Mar 17, 2021, 9:32 AM Mar 17, 2021, 3:31 PM

          I deleted a Lenovo PC from fog and then did a quick registration and inventory, Imaged the PC and it gets a token. Not sure why this XPS is not.

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          • S
            Sebastian Roth Moderator
            last edited by Sebastian Roth Mar 17, 2021, 9:59 AM Mar 17, 2021, 3:53 PM

            @Greg-Plamondon From the fog.log I would think that you have a duplicate MAC address in your database.

            Please take a look at the Apache and PHP-FPM logs on your FOG server (see my signature).

            Edit: Follow information in these posts to find out more in the database:
            https://forums.fogproject.org/topic/8448/response-error-multiple-hosts-returned-for-list-of-mac-addresses
            https://forums.fogproject.org/topic/13274/fog-client-get-error-messages-like-500-internal-server-error/7

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            G 1 Reply Last reply Mar 17, 2021, 4:45 PM Reply Quote 0
            • G
              Greg Plamondon Testers @Sebastian Roth
              last edited by Greg Plamondon Mar 17, 2021, 10:50 AM Mar 17, 2021, 4:45 PM

              @sebastian-roth
              Here is the php-fpm logs
              I searched the MAC address in the database and found it twice.

              MariaDB [fog]> SELECT * FROM `hostMAC` WHERE `hmMAC` IN (SELECT `hmMAC` FROM `hostMAC` GROUP BY `hmMAC` HAVING COUNT(`hmMAC`) > 1);
              Empty set (0.00 sec)
              
              

              alt text

              I am still reasearching the 500 error.

              Thanks.

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              • S
                Sebastian Roth Moderator
                last edited by Mar 17, 2021, 6:20 PM

                @Greg-Plamondon Maybe I am in the wrong track with assuming this is due to a duplicate MAC but not sure yet. It’s strange the timestamps in both logs don’t go together. I am wondering if there is more information in the Apache error log?

                Have you checked the list of pending clients in the FOG web UI yet?

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                G 1 Reply Last reply Mar 17, 2021, 7:48 PM Reply Quote 0
                • G
                  Greg Plamondon Testers @Sebastian Roth
                  last edited by Mar 17, 2021, 7:48 PM

                  @sebastian-roth said in Fog Version 1.5.9.62 hostSecToken problem:

                  Have you checked the list of

                  I am not sure where that is anymore. is that in the host settings under the mac address box?

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                  • S
                    Sebastian Roth Moderator
                    last edited by Sebastian Roth Mar 17, 2021, 2:30 PM Mar 17, 2021, 8:26 PM

                    @greg-plamondon said in Fog Version 1.5.9.62 hostSecToken problem:

                    I am not sure where that is anymore.

                    Open the hosts list. On the left side you have the menu with “List All Hosts”, “Create New Host”, … If you have hosts pending you will also see a menu item “Pending Hosts”. If that is missing non of the hosts in the DB is pending.

                    You might also query the database for the other MACs:

                    SELECT hmHostID FROM hostMAC where hmMAC IN ('c0:3e:ba:3c:4a:6a', 'dc:41:a9:fc:05:30', 'dc:41:a9:fc:05:31', 'de:41:A9:fc:05:30');

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    G 1 Reply Last reply Mar 18, 2021, 12:19 PM Reply Quote 1
                    • G
                      Greg Plamondon Testers @Sebastian Roth
                      last edited by Mar 18, 2021, 12:19 PM

                      @sebastian-roth Thanks for that, The PC in question was in the pending hosts.
                      After approving it joined the domain as expected.

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