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[FOG 1.6] “Attempting to check in… Failed”

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  • J
    jmeyer
    last edited by Feb 25, 2020, 2:49 PM

    Hello again,

    When i try to deploy, it loops on “Attempting to check in …… Failed”.
    Where can I get log about this part to have more information of the problem ?

    Thank you.

    1 Reply Last reply Reply Quote 0
    • S
      Sebastian Roth Moderator
      last edited by Feb 25, 2020, 4:18 PM

      @jmeyer Do you see any further messages on screen like FTP…?

      Which subversion of FOG 1.6 do you run (1.5.7.xxx / 1.5.8.xxx)? I know the version numbers might be a bit confusing but as 1.6 has initially been derived form the 1.5.x code it’s still based on that versioning for a good reason.

      The other thing you should check is the apache logs (see my signature).

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      J 1 Reply Last reply Feb 26, 2020, 12:36 PM Reply Quote 0
      • J
        jmeyer @Sebastian Roth
        last edited by jmeyer Feb 26, 2020, 6:39 AM Feb 26, 2020, 12:36 PM

        @Sebastian-Roth
        I run version 1.5.8.960

        I have these 2 type of error in Apache log :

        [Wed Feb 26 13:33:08.728059 2020] [proxy_fcgi:error] [pid 7204] [client 10.121.84.39:49338] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Exception: Error multiple hosts returned for list of mac addresses in /var/www/html/fog/lib/fog/hostmanager.class.php:299\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogbase.class.php(592): HostManager->getHostByMacAddresses(Array)\n#1 /var/www/html/fog/lib/client/registerclient.class.php(46): FOGBase::getHostItem(true, false, false, true)\n#2 /var/www/html/fog/lib/fog/fogpage.class.php(2117): RegisterClient->json()\n#3 /var/www/html/fog/lib/fog/fogpage.class.php(274): FOGPage->requestClientInfo()\n#4 /var/www/html/fog/lib/fog/fogpagemanager.class.php(255): FOGPage->__construct()\n#5 /var/www/html/fog/lib/fog/fogpagemanager.class.php(73): FOGPageManager->loadPageClasses()\n#6 [internal function]: FOGPageManager->__construct()\n#7 /var/www/html/fog/lib/fog/fogbase.class.php(493): ReflectionClass->newInstanceArgs(Array)\n#8 /var/www/html/fog/management/index.php(23): FOGBase::getClass('FOGPageManager')\n#9 {main}\n  thrown in /var/www/html/fog/lib/fog/hostmanager.class.php on lin...\n'
        
        [Wed Feb 26 13:33:36.859890 2020] [proxy_fcgi:error] [pid 8925] [client 10.121.84.13:64391] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 483\n'
        
        1 Reply Last reply Reply Quote 0
        • J
          jmeyer
          last edited by jmeyer Feb 27, 2020, 3:44 AM Feb 26, 2020, 2:53 PM

          I edited /etc/php/7.2/fpm/pool.d/www.conf to set php_admin_value[memory_limit] = 1024M and end with this :

          [Wed Feb 26 15:51:37.870983 2020] [proxy_fcgi:error] [pid 873] [client 10.121.84.43:59200] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 483\n'
          
          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by Feb 26, 2020, 4:43 PM

            @jmeyer said in [FOG 1.6] “Attempting to check in… Failed”:

            ... Error multiple hosts returned for list of mac addresses ...
            

            While the links I post are about the fog-client or snapins you can still go through those to see how to find and remove the duplicated entry - all have the same thing causing this message:
            https://forums.fogproject.org/topic/14081/fog-client-authentication-issue
            https://forums.fogproject.org/topic/14019/snapin-queued-forever

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            J 1 Reply Last reply Feb 27, 2020, 8:12 AM Reply Quote 0
            • J
              jmeyer @Sebastian Roth
              last edited by jmeyer Feb 27, 2020, 3:40 AM Feb 27, 2020, 8:12 AM

              @Sebastian-Roth I just see that my OS partition is full. I have fix it before.

              Each time I have the check in error, i have the memory exhausted error.
              Endless error… I have set -1 as limit and it’s same…

              [Thu Feb 27 10:38:35.348972 2020] [proxy_fcgi:error] [pid 30368] [client 10.121.86.78:36270] AH01071: Got error 'PHP message: PHP Fatal error:  Out of memory (allocated 4118974464) (tried to allocate 20480 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 483\n'
              
              1 Reply Last reply Reply Quote 0
              • S
                Sebastian Roth Moderator
                last edited by Feb 27, 2020, 10:38 AM

                @jmeyer Are you on the very latest FOG working-1.6 version? Probably not as there is constantly being worked on and new things committed. Please update to the very latest and see if it’s fixed.

                I have looked through the current code and it just doesn’t make sense to error out on line 483 in fogbase.class.php on the latest code in working-1.6. Update and try again. Either it’s gone or you’ll probably see a different line of code in the error message.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                J 1 Reply Last reply Feb 27, 2020, 3:22 PM Reply Quote 0
                • J
                  jmeyer @Sebastian Roth
                  last edited by jmeyer Feb 27, 2020, 9:45 AM Feb 27, 2020, 3:22 PM

                  @Sebastian-Roth

                  Fresh install of version 1.5.8.964 on Debian 10 bring the same message.
                  10.121.84.110 is the host with “check in failed”.
                  Other one is a powered registered host with fog client.

                  [Thu Feb 27 16:44:51.107987 2020] [proxy_fcgi:error] [pid 4573] [client 10.121.84.13:55316] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 16384 bytes) in /var/www/html/fog/lib/db/pdodb.class.php on line 617'
                  [Thu Feb 27 16:44:58.220066 2020] [proxy_fcgi:error] [pid 4296] [client 10.121.86.110:45384] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 483'
                  [Thu Feb 27 16:45:07.058804 2020] [proxy_fcgi:error] [pid 8835] [client 10.121.84.43:62335] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 962560 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 2382'
                  
                  1 Reply Last reply Reply Quote 0
                  • S
                    Sebastian Roth Moderator
                    last edited by Feb 27, 2020, 4:02 PM

                    @jmeyer Fresh install using an empty DB or importing an existing DB?

                    @Tom-Elliott Probably something you need to look into.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    J 1 Reply Last reply Feb 28, 2020, 9:00 AM Reply Quote 0
                    • J
                      jmeyer @Sebastian Roth
                      last edited by jmeyer Feb 28, 2020, 4:11 AM Feb 28, 2020, 9:00 AM

                      @Sebastian-Roth

                      It’s an empty db.
                      Only hosts and groups have been imported by csv. I have manually added images.
                      I have deleted my testing host and add it again in gui (name and mac) to remove any imported data.
                      I have run hardware inventory without problem.

                      I also notice that php-fpm7.3 use 100% of cpu when FOG do task such tell computer to start from lan, load pxe and just before check in failed. Between these, CPU go back to less than 10% use.

                      8423c5e3-c486-4564-a993-f5610eeb978d-image.png

                      1 Reply Last reply Reply Quote 0
                      • T
                        Tom Elliott
                        last edited by Feb 28, 2020, 12:30 PM

                        As this is handled from the inits, there is no log available for you to “get”.

                        If you can run the task in Debug, when this errors out can you get us a photo of the exact error in context? (I know the check in’s happen every 10 seconds until it fully fails out, at which point it should give more information.

                        If it doesn’t I’m not quite sure how to troubleshoot at this point. I’m not seeing the issue on my side.

                        Can you also, in the browser try going to:

                        http://<yourfogserver/fog/service/Pre_Stage1.php?mac=<macofhost>&type=down

                        It should fail. The problem has nothing to do with the line you’re seeing reporting in the log (that’s just where the issue occurs, but it’s before that point that it’s caused.)

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        J 1 Reply Last reply Feb 28, 2020, 1:32 PM Reply Quote 0
                        • J
                          jmeyer @Tom Elliott
                          last edited by jmeyer Feb 28, 2020, 8:04 AM Feb 28, 2020, 1:32 PM

                          @Tom-Elliott

                          Here is what i see in debug.
                          It loop on check in endlessly (I let it run for more than one hour yesterday).
                          IMG_20200228_143101.jpg

                          http://fogserver/fog/service/Pre_Stage1.php?mac=4c:cc:6a:32:e5:4b&type=down

                          Brings a black page.

                          I have run top from ssh on host during debug task when it try to check in.
                          I see the line coming and leaving.

                          curl -Lks --data sysuuid=6ec79d68-0c89-11e6-9a1e-1543db3a1300&mac=4c:cc:6a:32:e5:4b&type=down http://10.121.84.8/fog/service/Pre_Stage1.php
                          

                          This apache log when I try to acces to http://fogserver/fog/service/Pre_Stage1.php?mac=4c:cc:6a:32:e5:4b&type=down
                          (10.121.84.13 is my computer).

                          [Fri Feb 28 15:03:15.432341 2020] [proxy_fcgi:error] [pid 474] [client 10.121.84.13:52235] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 1069056 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 2382'
                          [Fri Feb 28 15:03:16.827698 2020] [proxy_fcgi:error] [pid 709] [client 10.121.84.13:52222] AH01071: Got error 'PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 909312 bytes) in /var/www/html/fog/lib/fog/fogbase.class.php on line 2382'
                          
                          1 Reply Last reply Reply Quote 0
                          • S
                            Sebastian Roth Moderator
                            last edited by Feb 28, 2020, 1:55 PM

                            @jmeyer said in [FOG 1.6] “Attempting to check in… Failed”:

                            /var/www/html/fog/lib/fog/fogbase.class.php on line 483

                            @Tom-Elliott You may have a look at this. To me it doesn’t make sense it would exhaust memory at this part of the code.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            T 1 Reply Last reply Feb 28, 2020, 2:05 PM Reply Quote 0
                            • T
                              Tom Elliott @Sebastian Roth
                              last edited by Feb 28, 2020, 2:05 PM

                              @Sebastian-Roth And I’m not seeing the same issue. I go to the page on my server and it works just fine. So I’m really not sure whats going on.

                              @jmeyer HOw many hosts do you have?

                              On one of the “clean” systems you have, can you add only one host and it’s image information? Then go to that URL in the browser? Does that return anything?

                              This seems to be like it’s processing too many hosts at once.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              J 1 Reply Last reply Feb 28, 2020, 2:07 PM Reply Quote 0
                              • J
                                jmeyer @Tom Elliott
                                last edited by jmeyer Feb 28, 2020, 8:18 AM Feb 28, 2020, 2:07 PM

                                @Tom-Elliott

                                I have 290 host.
                                Delete host from GUI also bring the memory exhausted error.
                                What is strange is that import works fine.

                                I had to do this to run the test :

                                MariaDB [fog]> delete from hosts;
                                Query OK, 289 rows affected (0.155 sec)
                                

                                I tried with only one host but I still can’t access the page.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by Feb 29, 2020, 12:03 PM

                                  @jmeyer Would it be possible you share your CSV hosts (and maybe groups) export with us (private message to Tom and me)? This way we can try to replicate the issue.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  J 2 Replies Last reply Mar 9, 2020, 7:56 AM Reply Quote 0
                                  • J
                                    jmeyer @Sebastian Roth
                                    last edited by jmeyer Mar 9, 2020, 2:16 AM Mar 9, 2020, 7:56 AM

                                    @Sebastian-Roth Here are the 2 files :
                                    Export Hosts FOG Project.csv
                                    Export Groups FOG Project.csv

                                    Maybe you also need installed apps version or a full db backup ?

                                    After a week server was saying this and I had to force reboot.

                                    IMG_20200309_090137.jpg

                                    1 Reply Last reply Reply Quote 1
                                    • J
                                      jmeyer @Sebastian Roth
                                      last edited by jmeyer Mar 9, 2020, 6:20 AM Mar 9, 2020, 12:19 PM

                                      @Sebastian-Roth
                                      I have done this :

                                      root@fogserver:/home/adminfog/fogproject# git checkout dev-branch
                                      Extraction des fichiers: 100% (1029/1029), fait.
                                      La branche 'dev-branch' est paramétrée pour suivre la branche distante 'dev-branch' depuis 'origin'.
                                      Basculement sur la nouvelle branche 'dev-branch'
                                      root@fogserver:/home/adminfog/fogproject# git pull
                                      Déjà à jour.
                                      root@fogserver:/home/adminfog/fogproject# git log -1
                                      commit bf60833b45eb0f34452ded883b0eef87c6b2a0b1 (HEAD -> dev-branch, origin/dev-branch)
                                      Author: Sebastian Roth <sebaroth@gmx.de>
                                      Date:   Sun Mar 8 19:09:53 2020 +0100
                                      
                                          Prevent FOGMulticastManager from completing a task too early when the first host has checked out and fix typo in killTask function call
                                      root@fogserver:/home/adminfog/fogproject# cd bin/
                                      root@fogserver:/home/adminfog/fogproject/bin# ./installfog.sh
                                      
                                      

                                      It has installed version 1.5.8.15 that is working fine.

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        Sebastian Roth Moderator
                                        last edited by Mar 9, 2020, 3:17 PM

                                        @jmeyer Switching between the two development versions dev-branch and working-1.6 is not recommended!! They are very different (not just the GUI but also in the database) and I am very sure you will run into issues sooner or later unless you have done a clean re-install of dev-branch.

                                        Thanks for the CSV data. We will try to replicate the issue and see why it would cause memory exhaustion.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        J 1 Reply Last reply Mar 9, 2020, 4:01 PM Reply Quote 0
                                        • J
                                          jmeyer @Sebastian Roth
                                          last edited by jmeyer Mar 9, 2020, 10:04 AM Mar 9, 2020, 4:01 PM

                                          @Sebastian-Roth
                                          Oops…
                                          working-1.6 hasn’t the SQL fix and it fail during install.
                                          And even if I end installing it, server looks to crash after a while.

                                          What should I do ?

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