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    FOG Client Not Working

    Scheduled Pinned Locked Moved Solved
    Bug Reports
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    • S
      Sebastian Roth Moderator
      last edited by

      @sourcaffeine Please take a look at the log on the client (C:\fog.log or C:\Program Files (x86)\FOG\fog.log) and post here.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      1 Reply Last reply Reply Quote 0
      • S
        sourcaffeine
        last edited by

        Yeah there is no log file showing. I assume because no requests are being sent to the client.

        1 Reply Last reply Reply Quote 0
        • S
          sourcaffeine
          last edited by

          I am also not seeing anything in the Log Viewer in the configuration section.

          1 Reply Last reply Reply Quote 0
          • S
            Sebastian Roth Moderator
            last edited by

            @sourcaffeine Is the fog-client actually installed on the machine and running?? Check in the Windows service management. You should see FOGService running.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

            1 Reply Last reply Reply Quote 0
            • S
              sourcaffeine
              last edited by sourcaffeine

              Yes all machines are running the fog service. I have attempted to uninstall the fog service and reinstall. The fog server is housed on 10.10.255.10 I set this in the setup process and set /fog and /fog/ as the directory to eliminate that as a variable.

              Like I said this has worked just fine in the past and the only changes I’ve made is to update fog itself.

              Untitled.png

              Tom ElliottT 1 Reply Last reply Reply Quote 0
              • S
                sourcaffeine
                last edited by

                Update: I restarted the computer several times, and checked for the log file which was actually there now. I attempted to reboot the computer from FOG and checked log after. This is the result:

                 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : PrinterManager.dll
 4/19/2019 5:34 PM FOG::ClientUpdater File: PrinterManager.dll requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\PrinterManager.dll hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : SnapinClient.dll
 4/19/2019 5:34 PM FOG::ClientUpdater File: SnapinClient.dll requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\SnapinClient.dll hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : TaskReboot.dll
 4/19/2019 5:34 PM FOG::ClientUpdater File: TaskReboot.dll requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\TaskReboot.dll hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : UserCleanup.dll
 4/19/2019 5:34 PM FOG::ClientUpdater File: UserCleanup.dll requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\UserCleanup.dll hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : UserTracker.dll
 4/19/2019 5:34 PM FOG::ClientUpdater File: UserTracker.dll requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\UserTracker.dll hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : config.ini
 4/19/2019 5:34 PM FOG::ClientUpdater File: config.ini requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater File: C:\Program Files (x86)\FOG\tmp\config.ini hash doesn't match server hash!
 4/19/2019 5:34 PM FOG::ClientUpdater 1 new modules found!
 4/19/2019 5:34 PM FOG::ClientUpdater Checking Status : 
 4/19/2019 5:34 PM FOG::ClientUpdater File:  requires an update.
 4/19/2019 5:34 PM FOG::ClientUpdater An exception occurred during a WebClient request.
 4/19/2019 5:34 PM FOG::ClientUpdater    at System.Net.WebClient.DownloadFile(Uri address, String fileName)
   at FOG.SnapinClient.downloadAndDeploy(String localFile)
 4/19/2019 5:34 PM FOG::ClientUpdater Client update will be applied during next service startup.
 4/19/2019 5:34 PM FOG::ClientUpdater Client update process complete, exiting...
 4/19/2019 5:34 PM FOG::MODDebug Reading config settings...
 4/19/2019 5:34 PM FOG::MODDebug Reading of config settings passed.
 4/19/2019 5:34 PM FOG::MODDebug Starting Core processing...
 4/19/2019 5:34 PM FOG::MODDebug Operating System ID: 6
 4/19/2019 5:34 PM FOG::MODDebug Operating System Minor: 1
 4/19/2019 5:34 PM FOG::MODDebug MAC ID 0 08:00:27:AF:E9:CC
 4/19/2019 5:34 PM FOG::MODDebug MAC POST String: 08:00:27:AF:E9:CC
 4/19/2019 5:34 PM FOG::MODDebug A user is currently logged in
 4/19/2019 5:34 PM FOG::MODDebug Username: Testing\Jaguar
 4/19/2019 5:34 PM FOG::MODDebug Hostname: Testing
 4/19/2019 5:34 PM FOG::MODDebug Attempting to open connect to: http://10.10.255.10/fog/service/debug.php
 4/19/2019 5:34 PM FOG::MODDebug Server responded with: Hello FOG Client
 4/19/2019 5:34 PM FOG::MODDebug Module has finished work and will now exit.
 4/19/2019 5:35 PM FOG Service Engine Version: 3
 4/19/2019 5:35 PM Starting all sub processes
 4/19/2019 5:35 PM 14 modules loaded
 4/19/2019 5:35 PM  * Starting FOG.AutoLogOut
 4/19/2019 5:35 PM FOG::AutoLogOut Starting process...
 4/19/2019 5:35 PM  * Starting FOG.SnapinClient
 4/19/2019 5:35 PM FOG::ClientUpdater Starting client update process...
 4/19/2019 5:35 PM FOG::ClientUpdater Sleeping for 300 seconds.
 4/19/2019 5:35 PM  * Starting FOG.DirCleaner
 4/19/2019 5:35 PM FOG::DirCleaner Sleeping for 41 seconds.
 4/19/2019 5:35 PM  * Starting FOG.DisplayManager
 4/19/2019 5:35 PM FOG::DisplayManager Starting display manager process...
 4/19/2019 5:35 PM  * Starting FOG.GreenFog
 4/19/2019 5:35 PM FOG::GreenFog Sleeping for 52 seconds.
 4/19/2019 5:35 PM  * Starting FOG.GUIWatcher
 4/19/2019 5:35 PM FOG::GUIWatcher Starting GUI Watcher...
 4/19/2019 5:35 PM  * Starting FOG.HostNameChanger
 4/19/2019 5:35 PM FOG::HostnameChanger Starting hostname change process...
 4/19/2019 5:35 PM FOG::HostnameChanger Yielding to other subservices for 1 seconds.
 4/19/2019 5:35 PM  * Starting FOG.HostRegister
 4/19/2019 5:35 PM FOG::HostRegister Starting host registration process...
 4/19/2019 5:35 PM  * Starting FOG.MODDebug
 4/19/2019 5:35 PM FOG::MODDebug Start Called
 4/19/2019 5:35 PM FOG::MODDebug Sleeping for 100 Seconds
 4/19/2019 5:35 PM FOG::DisplayManager Attempting to connect to fog server...
 4/19/2019 5:35 PM  * Starting FOG.PrinterManager
 4/19/2019 5:35 PM FOG::PrinterManager Starting interprocess communication process...
 4/19/2019 5:35 PM  * Starting FOG.SnapinClient
 4/19/2019 5:35 PM FOG::SnapinClient Starting snapin client process...
 4/19/2019 5:35 PM FOG::PrinterManager  interprocess comm startup: OK
 4/19/2019 5:35 PM FOG::HostRegister Exiting because only 1 mac address was found.
 4/19/2019 5:35 PM  * Starting FOG.TaskReboot
 4/19/2019 5:35 PM FOG::TaskReboot Taskreboot in lazy mode.
 4/19/2019 5:35 PM FOG::TaskReboot Starting Task Reboot...
 4/19/2019 5:35 PM  * Starting FOG.UserCleanup
 4/19/2019 5:35 PM FOG::UserCleanup Sleeping for 14 seconds.
 4/19/2019 5:35 PM  * Starting FOG.UserTracker
 4/19/2019 5:35 PM FOG::UserTracker Starting user tracking process...
 4/19/2019 5:35 PM FOG::SnapinClient Sleeping for 477 seconds.
 4/19/2019 5:35 PM FOG::PrinterManager Attempting to connect to fog server...
 4/19/2019 5:35 PM FOG::UserTracker Attempting to connect to fog server...
 4/19/2019 5:35 PM FOG::HostnameChanger Attempting to connect to fog server...
 4/19/2019 5:35 PM FOG::DisplayManager Module is disabled globally on the FOG Server.
 4/19/2019 5:35 PM FOG::AutoLogOut Module is active...
 4/19/2019 5:35 PM FOG::PrinterManager Module is active...
 4/19/2019 5:35 PM FOG::PrinterManager Starting printer manager...
 4/19/2019 5:35 PM FOG::PrinterManager Yielding to other services for 25 seconds.
 4/19/2019 5:35 PM FOG::HostnameChanger Module is active...
 4/19/2019 5:35 PM FOG::UserTracker Module is active...
 4/19/2019 5:35 PM FOG::HostnameChanger Hostname is up to date
 4/19/2019 5:35 PM FOG::AutoLogOut Timeout value is Zero, disabling module.
 4/19/2019 5:35 PM FOG::AutoLogOut The path is not of a legal form.
 4/19/2019 5:35 PM FOG::AutoLogOut    at System.IO.Path.LegacyNormalizePath(String path, Boolean fullCheck, Int32 maxPathLength, Boolean expandShortPaths)
   at System.IO.Path.GetFullPathInternal(String path)
   at System.IO.Path.GetFullPath(String path)
   at System.Drawing.IntSecurity.UnsafeGetFullPath(String fileName)
   at System.Drawing.IntSecurity.DemandReadFileIO(String fileName)
   at System.Drawing.Image.FromFile(String filename, Boolean useEmbeddedColorManagement)
   at FOG.AutoLogOut.doWork()
 4/19/2019 5:35 PM FOG::UserCleanup Starting user cleanup process...
 4/19/2019 5:35 PM FOG::UserCleanup Attempting to connect to fog server...
 4/19/2019 5:35 PM FOG::UserCleanup Module is disabled globally on the FOG Server, exiting.
                1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @sourcaffeine
                  last edited by

                  @sourcaffeine you’re using the old fog client?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  1 Reply Last reply Reply Quote 0
                  • S
                    sourcaffeine
                    last edited by sourcaffeine

                    I installed the old client after installing the new client to see if there was any changes made. I reimaged the test work station with the newest version of the fog client and am having the same issue.

                     4/19/2019 7:26 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:26 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:26 PM Middleware::Authentication ERROR: Certificate is not from FOG CA
 4/19/2019 7:26 PM Middleware::Response Success
 4/19/2019 7:26 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?clientver&newService&json
 4/19/2019 7:26 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?newService&json

 4/19/2019 7:26 PM Service Creating user agent cache
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:26 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:26 PM Client-Info Client OS:      Windows
 4/19/2019 7:26 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:26 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:26 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:26 PM Service Sleeping for 92 seconds
 4/19/2019 7:28 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 4/19/2019 7:28 PM Middleware::Response Success
 4/19/2019 7:28 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&mac=08:00:27:AF:E9:CC||00:00:00:00:00:00:00:E0&newService&json
 4/19/2019 7:28 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:28 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:28 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:28 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:28 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:28 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:28 PM Middleware::Authentication ERROR: Certificate is not from FOG CA
 4/19/2019 7:28 PM Middleware::Response Success
 4/19/2019 7:28 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?clientver&newService&json
 4/19/2019 7:28 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?newService&json

 4/19/2019 7:28 PM Service Creating user agent cache
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:28 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:28 PM Client-Info Client OS:      Windows
 4/19/2019 7:28 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:28 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:28 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:28 PM Service Sleeping for 126 seconds
 4/19/2019 7:31 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 4/19/2019 7:31 PM Middleware::Response Success
 4/19/2019 7:31 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&mac=08:00:27:AF:E9:CC||00:00:00:00:00:00:00:E0&newService&json
 4/19/2019 7:31 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:31 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:31 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:31 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:31 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:31 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:31 PM Middleware::Authentication ERROR: Certificate is not from FOG CA
 4/19/2019 7:31 PM Middleware::Response Success
 4/19/2019 7:31 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?clientver&newService&json
 4/19/2019 7:31 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?newService&json

 4/19/2019 7:31 PM Service Creating user agent cache
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:31 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:31 PM Client-Info Client OS:      Windows
 4/19/2019 7:31 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:31 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:31 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:31 PM Service Sleeping for 103 seconds
 4/19/2019 7:32 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&configure&newService&json
 4/19/2019 7:32 PM Middleware::Response Success
 4/19/2019 7:32 PM Middleware::Communication URL: http://10.10.255.10/fog/management/index.php?sub=requestClientInfo&mac=08:00:27:AF:E9:CC||00:00:00:00:00:00:00:E0&newService&json
 4/19/2019 7:32 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:33 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:33 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:33 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:33 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:33 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:33 PM Middleware::Authentication ERROR: Certificate is not from FOG CA
 4/19/2019 7:33 PM Middleware::Response Success
 4/19/2019 7:33 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?clientver&newService&json
 4/19/2019 7:33 PM Middleware::Communication URL: http://10.10.255.10/fog/service/getversion.php?newService&json

 4/19/2019 7:33 PM Service Creating user agent cache
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response Success
------------------------------------------------------------------------------


------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:33 PM Client-Info Client Version: 0.11.16
 4/19/2019 7:33 PM Client-Info Client OS:      Windows
 4/19/2019 7:33 PM Client-Info Server Version: 1.5.5
 4/19/2019 7:33 PM Middleware::Response ERROR: Unable to get subsection
 4/19/2019 7:33 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 4/19/2019 7:33 PM Service Sleeping for 151 seconds
 4/19/2019 7:36 PM Main Overriding exception handling
 4/19/2019 7:36 PM Main Bootstrapping Zazzles
 4/19/2019 7:36 PM Controller Initialize
 4/19/2019 7:36 PM Controller Start

 4/19/2019 7:36 PM Service Starting service
 4/19/2019 7:36 PM Bus Became bus server
 4/19/2019 7:36 PM Bus Emmiting message on channel: Status
 4/19/2019 7:36 PM Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:36 PM Client-Info Version: 0.11.16
 4/19/2019 7:36 PM Client-Info OS:      Windows
 4/19/2019 7:36 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:36 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:36 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:36 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:36 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:36 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:36 PM Middleware::Authentication ERROR: Certificate is not from FOG CA

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:36 PM Client-Info Version: 0.11.16
 4/19/2019 7:36 PM Client-Info OS:      Windows
 4/19/2019 7:36 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:38 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:38 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:38 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:38 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:38 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:38 PM Middleware::Authentication ERROR: Certificate is not from FOG CA

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:38 PM Client-Info Version: 0.11.16
 4/19/2019 7:38 PM Client-Info OS:      Windows
 4/19/2019 7:38 PM Middleware::Authentication Waiting for authentication timeout to pass
 4/19/2019 7:40 PM Middleware::Communication Download: http://10.10.255.10/fog/management/other/ssl/srvpublic.crt
 4/19/2019 7:40 PM Data::RSA FOG Server CA cert found
 4/19/2019 7:40 PM Data::RSA ERROR: Certificate validation failed
 4/19/2019 7:40 PM Data::RSA ERROR: Trust chain did not complete to the known authority anchor. Errors: The signature of the certificate cannot be verified. (NotSignatureValid)
 4/19/2019 7:40 PM Middleware::Authentication ERROR: Could not authenticate
 4/19/2019 7:40 PM Middleware::Authentication ERROR: Certificate is not from FOG CA

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 4/19/2019 7:40 PM Client-Info Version: 0.11.16
 4/19/2019 7:40 PM Client-Info OS:      Windows
 4/19/2019 7:40 PM Middleware::Authentication Waiting for authentication timeout to pass
                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @sourcaffeine
                      last edited by

                      @sourcaffeine You’re not at all having the same issue.

                      The old client isn’t really supported any more. Please understand that the messages you’re seeing in the fog.log file are totally different and give an overall picture.

                      Basically, the messages are saying the CA you’re using are not the CA that was generated for the FOG Server.

                      You can retry this with: ./installfog.sh --recreateCA -y

                      I can’t be sure what spawned the issue to begin with though. It also means after you recreate the CA certificates, you will need to reinstall the client to get the client to repin the updated CA chain information.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        Sebastian Roth Moderator
                        last edited by

                        @sourcaffeine said:

                        Certificate is not from FOG CA

                        Seeing this in the logs meant that you are probably using a different CA certificate on your FOG server. Is this correct? Did you manually install certificates?

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        1 Reply Last reply Reply Quote 0
                        • S
                          sourcaffeine @Tom Elliott
                          last edited by

                          @Tom-Elliott The previous post is with a fresh install and the logs associated.

                          @Sebastian-Roth I did not manually install any certificates. Like I said before, I simply updated my FOG server and the issue came about.

                          I will attempt Tom Elliott’s suggestion and post back with the results.

                          1 Reply Last reply Reply Quote 0
                          • S
                            sourcaffeine
                            last edited by

                            I reimaged the test workstation with a clean image without the FOG Client installed.

                            I reinstalled FOG using this: ./installfog.sh --recreate-CA -y

                            I installed the FOG Client by going to the fog home page and downloading from there. I then attempted to issue a power management task with no luck. Looking for the client log it appears to not exist. I restarted a few times and attempted various different tasks with no luck and no log showing in Windows.

                            1 Reply Last reply Reply Quote 0
                            • S
                              Sebastian Roth Moderator
                              last edited by

                              @sourcaffeine Installed which version of the fog-client?

                              Without the log it’s very hard to impossible to help.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              1 Reply Last reply Reply Quote 0
                              • S
                                sourcaffeine
                                last edited by

                                I reattempted the process followed earlier and was able to successfully manage the power options and other fog client features remotely. I am not exactly sure what was different but it seems to be working now without issue on the workstations with a new image with a new copy of the fog client installed.

                                I am running fog client 0.11.16.

                                Thanks for the assistance.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  Sebastian Roth Moderator
                                  last edited by

                                  @sourcaffeine said in FOG Client Not Working:

                                  I am not exactly sure what was different but it seems to be working now without issue on the workstations with a new image with a new copy of the fog client installed.

                                  The re-install does something very important. It pins to the current FOG server certificate and downloads the right FOG Project CA cert as well.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  1 Reply Last reply Reply Quote 0
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