Not joining domain after imaging

[BenR]

Hey everyone,

After imaging a machine with Win10, the FOG client does not automatically join the domain. The FOG service is already running after imaging. I tried clearing and inputting the AD info, and using the debugger after seeing this post* , but neither worked. The dump shows the correct user/password.

I’m not sure what else to do. Does anyone have advice?

[Wayne Workman]

@BenR We need a section from the fog log file to help you. It’s here: C:\fog.log The errors in there are the actual windows errors returned from windows. There will be an error code. If you post a big chunk of the log (including error), I will take that and go look it up here and tell you what’s wrong.

[BenR]

@Wayne-Workman said in Not joining domain after imaging:

@BenR We need a section from the fog log file to help you. It’s here: C:\fog.log The errors in there are the actual windows errors returned from windows. There will be an error code. If you post a big chunk of the log (including error), I will take that and go look it up here and tell you what’s wrong.

I couldn’t find fog.log. I installed a vanilla version of Win10, captured the image with FOG, and imaged it again. Is there step I’m missing?

[Sebastian Roth]

@BenR Is fog client software installed on the win 10 machine? Possibly the log is in C:\Program (x86)\fog\fog.log…

[BenR]

@Sebastian-Roth I found a text file called “fog” in that directory, but not anything called “fog.log”

All the categories except UderTracker have the same text under it.

---

--------------------------------HostnameChanger------------------------------

10/11/2018 2:47 PM Client-Info Client Version: 0.11.16
10/11/2018 2:47 PM Client-Info Client OS: Windows
10/11/2018 2:47 PM Client-Info Server Version:
10/11/2018 2:47 PM Middleware::Response ERROR: Unable to get subsection
10/11/2018 2:47 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

[Sebastian Roth]

@BenR The ERROR: Unable to get subsection is just a subsequent error. We need the full log to be able to help. With full I mean from the last time when the PC booted.

[BenR]

@Sebastian-Roth Here you go.

 10/11/2018 3:17 PM Middleware::Communication ERROR: Could not contact FOG server
 10/11/2018 3:17 PM Middleware::Communication ERROR: Unable to connect to the remote server
 10/11/2018 3:17 PM Middleware::Response Success
 10/11/2018 3:17 PM Service ERROR: Invalid promptTime, using default
 10/11/2018 3:17 PM Middleware::Communication URL: http://129.82.31.98/fog/management/index.php?sub=requestClientInfo&mac=F0:92:1C:F0:E7:12&newService&json
 10/11/2018 3:17 PM Middleware::Communication ERROR: Could not contact FOG server
 10/11/2018 3:17 PM Middleware::Communication ERROR: Unable to connect to the remote server
 10/11/2018 3:17 PM Middleware::Response Success
 10/11/2018 3:17 PM Middleware::Communication URL: http://129.82.31.98/fog/service/getversion.php?clientver&newService&json
 10/11/2018 3:18 PM Service ERROR: Unable to get cycle data
 10/11/2018 3:18 PM Service ERROR: Unable to connect to the remote server
 10/11/2018 3:18 PM Middleware::Response Success

------------------------------------------------------------------------------
---------------------------------ClientUpdater--------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------TaskReboot----------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------HostnameChanger-------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
---------------------------------SnapinClient---------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PrinterManager--------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
--------------------------------PowerManagement-------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.

------------------------------------------------------------------------------
----------------------------------UserTracker---------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:18 PM Client-Info Client Version: 0.11.16
 10/11/2018 3:18 PM Client-Info Client OS:      Windows
 10/11/2018 3:18 PM Client-Info Server Version: 
 10/11/2018 3:18 PM Middleware::Response ERROR: Unable to get subsection
 10/11/2018 3:18 PM Middleware::Response ERROR: Object reference not set to an instance of an object.
 10/11/2018 3:18 PM Service Sleeping for 60 seconds
 10/11/2018 3:22 PM Main Overriding exception handling
 10/11/2018 3:22 PM Main Bootstrapping Zazzles
 10/11/2018 3:22 PM Controller Initialize
 10/11/2018 3:22 PM Controller Start

 10/11/2018 3:22 PM Service Starting service
 10/11/2018 3:22 PM Bus Became bus server
 10/11/2018 3:22 PM Bus Emmiting message on channel: Status
 10/11/2018 3:22 PM Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:22 PM Client-Info Version: 0.11.16
 10/11/2018 3:22 PM Client-Info OS:      Windows
 10/11/2018 3:22 PM Middleware::Authentication Waiting for authentication timeout to pass
 10/11/2018 3:22 PM Middleware::Communication Download: http://129.82.31.98/fog/management/other/ssl/srvpublic.crt
 10/11/2018 3:23 PM Middleware::Communication ERROR: Could not download file
 10/11/2018 3:23 PM Middleware::Communication ERROR: Unable to connect to the remote server
 10/11/2018 3:23 PM Middleware::Authentication ERROR: Could not authenticate
 10/11/2018 3:23 PM Middleware::Authentication ERROR: The system cannot find the file specified.


------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 10/11/2018 3:23 PM Client-Info Version: 0.11.16
 10/11/2018 3:23 PM Client-Info OS:      Windows
 10/11/2018 3:23 PM Middleware::Authentication Waiting for authentication timeout to pass

[Sebastian Roth]

@BenR Well the log seems pretty clear, the client cannot contact the FOG server. Make sure the IP mentioned in the logs is correct and there is no firewall preventing the communication.

[BenR]

@Sebastian-Roth Oh wow. I can’t believe I miss that. We changed our servers IP address, seems like I missed updating a field somewhere…

What files/settings need to be updated?

[Sebastian Roth]

@BenR Don’t know from the top of my head right now as I have not coded the fog client. Could be registry setting. Probably easiest way is to purge and re-install the FOG client on that machine. Sorry but that’s the quick solution.