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FOG Client sometimes doesn't work

Scheduled Pinned Locked Moved Solved
FOG Problems
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  • W
    Wayne Workman @Joe Schmitt
    last edited by Wayne Workman Jan 30, 2018, 12:13 PM Jan 30, 2018, 6:12 PM

    @joe-schmitt That post is #wiki worthy. Client debugging steps.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!
    Daily Clean Installation Results:
    https://fogtesting.fogproject.us/
    FOG Reporting:
    https://fog-external-reporting-results.fogproject.us/

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    • T
      tesparza @Joe Schmitt
      last edited by Joe Schmitt Jan 30, 2018, 1:50 PM Jan 30, 2018, 7:24 PM

      @joe-schmitt

      {
        "autologout":{
          "error":"time"
        },
        "displaymanager":{
          "error":"ng"
        },
        "hostnamechanger":{
          "enforce":false,
          "hostname":"TECH_5318_01",
          "AD":false,
          "ADDom":"",
          "ADOU":"",
          "ADUser":"",
          "ADPass":""
        },
        "powermanagement":{
          "onDemand":"shutdown",
          "tasks":[]
        },
        "printermanager":{
          "error":"np",
          "mode":0,
          "allPrinters":[],
          "default":"",
          "printers":[]
        },
        "snapinclient":{
          "error":"ns"
        },
        "taskreboot":{
          "job":false
        },
        "usertracker":{
          "":""
        }
      }
      
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      • J
        Joe Schmitt Senior Developer
        last edited by Jan 30, 2018, 7:41 PM

        @tesparza well that certainly looks correct. I’ll try and reproduce the issue and get back to you.

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

        T 1 Reply Last reply Jan 30, 2018, 7:55 PM Reply Quote 0
        • T
          tesparza @Joe Schmitt
          last edited by Jan 30, 2018, 7:55 PM

          @joe-schmitt Okay thank you. I saw On Demand shutdown but in previous times it wouldnt do that. Do I have to reset encryption data before or after doing an ondemand shutdown or even snapins

          T 1 Reply Last reply Jan 30, 2018, 7:57 PM Reply Quote 0
          • T
            Tom Elliott @tesparza
            last edited by Tom Elliott Jan 30, 2018, 1:58 PM Jan 30, 2018, 7:57 PM

            @tesparza No, you should not have to do reset encryption data, unless the host gets out of wack for the security token (such is the case when @Joe-Schmitt had you reset data for using the debugger, and when you stop using the debugger and go back to using the regular client). (Some other cases have occurred that may require this action as well, but this is not a “normal” action that needs to be performed).

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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            • J
              Joe Schmitt Senior Developer
              last edited by Joe Schmitt Jan 30, 2018, 1:59 PM Jan 30, 2018, 7:57 PM

              @tesparza nope! Basically, the client works by “locking” into the server. Once the client is locked in, no other program or computer can easily pretend to be that client. “Reset encryption data” removes the lock, and allows a new program to “lock in”.

              So what I had you do was allow the Debugger to “lock in”, or become the FOG Client from the server’s perspective.

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              1 Reply Last reply Reply Quote 1
              • J
                Joe Schmitt Senior Developer
                last edited by Jan 31, 2018, 4:01 PM

                @tesparza Just a heads up, it may be a few days before I can get to this. I’m currently tracking down a severe bug on Windows 1709:

                • https://forums.fogproject.org/topic/11342/windows-10-fog-client-failing-to-restart
                • https://forums.fogproject.org/topic/11305/client-0-11-12-windows-10-1709-reboot-fails

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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                • J
                  Joe Schmitt Senior Developer
                  last edited by Joe Schmitt Feb 5, 2018, 12:37 PM Feb 5, 2018, 6:37 PM

                  @tesparza I have been unable to reproduce this with 0.11.12. Are you still having the issue?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  T 1 Reply Last reply Feb 6, 2018, 9:31 PM Reply Quote 0
                  • T
                    tesparza @Joe Schmitt
                    last edited by Feb 6, 2018, 9:31 PM

                    @joe-schmitt sorry I didn’t check my notification until today. It hasn’t happened anymore I think the problem was that i was resetting the encryption data every time i did something new because a friend told me he did it like that but turns out I didn’t have too. Thanks for trying it out. Sorry I made you search a dead end

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                    • J
                      Joe Schmitt Senior Developer
                      last edited by Feb 6, 2018, 11:44 PM

                      @tesparza well that would certainty do it. Reset Encryption Data is generally not advised to be done unless you specially do something to the client that would require it.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

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