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Client 0.11.12, Windows 10 1709 - Reboot fails

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  • J
    Joe Schmitt Senior Developer
    last edited by Jan 24, 2018, 4:24 PM

    Linking with https://forums.fogproject.org/topic/11342/windows-10-fog-client-failing-to-restart as @dclark has the same issue. It seems to be specific to 1709.

    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

    1 Reply Last reply Reply Quote 2
    • K
      kwisher
      last edited by Jan 24, 2018, 7:25 PM

      I’m seeing the same thing here with Win10-Pro 1709, educational volume license program. Imaging was working fine before this update. Hostname changer sems to run but the AD join does not. Hit and miss that AD join kicks off after manually rebooting.

      1 Reply Last reply Reply Quote 0
      • S
        Sebastian Roth Moderator
        last edited by Jan 29, 2018, 8:21 PM

        @kwisher Do you actually see the same messages in the fog-client log? Please post your logs here as well.

        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

        1 Reply Last reply Reply Quote 0
        • U
          UWPVIOLATOR
          last edited by Jan 30, 2018, 2:40 PM

          I am having the a similar issue. Windows 10 EDU 1709. FOG 1.4.4

          1 Reply Last reply Reply Quote 0
          • J
            Joe Schmitt Senior Developer
            last edited by Joe Schmitt Jan 30, 2018, 9:40 AM Jan 30, 2018, 3:35 PM

            @UWPVIOLATOR @kwisher @TrialAndError so far it seems to be caused by a faulty Windows Spectre patch. See this thread for what hopefully is the solution: https://forums.fogproject.org/topic/11342/windows-10-fog-client-failing-to-restart/7

            Please report back if applying the fix actually resolved the client issue!

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

            U 1 Reply Last reply Jan 30, 2018, 4:03 PM Reply Quote 0
            • U
              UWPVIOLATOR @Joe Schmitt
              last edited by Jan 30, 2018, 4:03 PM

              @joe-schmitt So I tired to run the KB and it doesn’t really run or show it ran but no error. I did do the registry edit and am testing now. But we are not using copyprofile because of the other issues, so hopefully the settings stick.

              U 1 Reply Last reply Jan 30, 2018, 4:16 PM Reply Quote 0
              • U
                UWPVIOLATOR @UWPVIOLATOR
                last edited by Jan 30, 2018, 4:16 PM

                @Joe-Schmitt Same power error. It looks like it named and joined the domain but it did not reboot that final time. The registry settings are still there so that should of worked.

                U 1 Reply Last reply Jan 30, 2018, 4:26 PM Reply Quote 0
                • X
                  x23piracy
                  last edited by Jan 30, 2018, 4:21 PM

                  Hi,

                  not sure but i think i have the same issue with a 1709 image, it’s from the early 1709 days and i am sure that the spectre meltdown fixes are not involved here.

                  When i have a deployment next days i will try to deploy that image again and will report if i have the same there.

                  Regards X23

                  ║▌║█║▌│║▌║▌█

                  1 Reply Last reply Reply Quote 0
                  • U
                    UWPVIOLATOR @UWPVIOLATOR
                    last edited by Jan 30, 2018, 4:26 PM

                    @Joe-Schmitt Another thing I am seeing is on 2 different models. HP Elitebook 840 G1 and a HP Elitedesk 8300. The 840 will start the fog service, name and join domain but not do the final reboot. The 8300 doesn’t start FOG. Setupcomplete.cmd worked as the FOG service is set to Automatic but again its a reboot to start up.

                    1 Reply Last reply Reply Quote 0
                    • J
                      Joe Schmitt Senior Developer
                      last edited by Jan 30, 2018, 5:38 PM

                      @UWPVIOLATOR @x23piracy can you try the following stops on a problematic machine?

                      • In an administrative CMD, stop the fogservice if it is still running: net stop fogservice
                      • Download and extract this file anywhere on the machine: PowerDebugger.zip
                      • Run the Debugger.exe contained in the extracted folder as Administrator
                      • Type the following commands into the debugger’s prompt (one at a time, and pressing enter after each line)
                      bus mode server
                      power restart
                      

                      The debugger will then schedule the client’s restart process in 60 seconds. Can you let me know if it successfully restarts the machine? If not I’ll need the full output of the Debugger window.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      T 1 Reply Last reply Feb 1, 2018, 11:02 AM Reply Quote 1
                      • J
                        Joe Schmitt Senior Developer
                        last edited by Jan 31, 2018, 6:39 PM

                        @UWPVIOLATOR @x23piracy after running the debugger in the prior post, can you also try installing this build of the client on a few machines: https://build.jbob.io/Client/nightly/01-32-2018-win-dependencies-01/SmartInstaller.exe ?

                        It likely wont fix the shutdown issue, but it should allow the client to consistently start up with Windows.

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        1 Reply Last reply Reply Quote 0
                        • T
                          TrialAndError @Joe Schmitt
                          last edited by TrialAndError Feb 1, 2018, 5:04 AM Feb 1, 2018, 11:02 AM

                          @joe-schmitt

                          “power restart” did restart my machine. Success!

                          1 Reply Last reply Reply Quote 0
                          • J
                            Joe Schmitt Senior Developer
                            last edited by Joe Schmitt Feb 1, 2018, 2:37 PM Feb 1, 2018, 8:26 PM

                            @TrialAndError @UWPVIOLATOR @x23piracy @dclark I believe I have isolated the issues with Windows 1709 and patched them. Could you try installing this build of the client on a few machines to test? (You may need to hit Reset Encryption Data for the hosts if you are uninstalling an existing FOG Client and installing this build). With any luck it will fix all issues with the service failing to start, and not shutting down the computer correctly.

                            https://build.jbob.io/Client/nightly/02-01-2018-win1709-04/SmartInstaller.exe

                            NOTE: This is a nightly build and is not production compatible! Imaging it may produce security warnings from Windows or your anti virus software.

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            T 1 Reply Last reply Feb 2, 2018, 8:15 AM Reply Quote 0
                            • T
                              TrialAndError @Joe Schmitt
                              last edited by Sebastian Roth Feb 2, 2018, 5:53 AM Feb 2, 2018, 8:15 AM

                              @joe-schmitt

                              Sorry,

                              my machine still does not reboot. The desktop client shows up and vanishes but no power event is executed.

                              ------------------------------------------------------------------------------
                              ----------------------------------UserTracker---------------------------------
                              ------------------------------------------------------------------------------
                               02.02.2018 09:07 Client-Info Client Version: 0.11.12
                               02.02.2018 09:07 Client-Info Client OS:      Windows
                               02.02.2018 09:07 Client-Info Server Version: 1.4.4
                               02.02.2018 09:07 Middleware::Response Success
                              ------------------------------------------------------------------------------
                              
                               02.02.2018 09:07 Service Sleeping for 132 seconds
                               02.02.2018 09:08 Power Creating shutdown request
                               02.02.2018 09:08 Power Parameters: /r /c "FOG PowerManagement" /t 0
                               02.02.2018 09:08 Bus Emmiting message on channel: Power
                               02.02.2018 09:08 Power Attempt 1/6 to shutdown computer
                               02.02.2018 09:08 Power --> API call returned 0, will re-attempt in 5 minutes
                               02.02.2018 09:09 Power ERROR: Could not create shutdown command from request
                               02.02.2018 09:09 Power ERROR: Die Laufzeitbindung kann für einen NULL-Verweis nicht ausgeführt werden.
                              
                              1 Reply Last reply Reply Quote 0
                              • J
                                Joe Schmitt Senior Developer
                                last edited by Feb 2, 2018, 12:46 PM

                                @TrialAndError if you set the service to delayed start, or manually stop and start up the client after boot, then does it work?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                T U 2 Replies Last reply Feb 2, 2018, 2:08 PM Reply Quote 0
                                • T
                                  TrialAndError @Joe Schmitt
                                  last edited by Feb 2, 2018, 2:08 PM

                                  @joe-schmitt
                                  I manually stopped/started FOGService but no effect.

                                  1 Reply Last reply Reply Quote 0
                                  • U
                                    UWPVIOLATOR @Joe Schmitt
                                    last edited by Feb 2, 2018, 7:01 PM

                                    @joe-schmitt I installed your nightly client build. It does not work and I can not even start the service. Gives me this error.

                                    0_1517598099489_cf389cdc-902b-4f72-9bc3-47529daeca29-image.png

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      Joe Schmitt Senior Developer
                                      last edited by Joe Schmitt Feb 5, 2018, 12:38 PM Feb 5, 2018, 6:34 PM

                                      @UWPVIOLATOR can you try this build: https://build.jbob.io/Client/nightly/02-05-win1709-01/SmartInstaller.exe ?

                                      @TrialAndError that’s actually good news, it means we can reliably replicate the issue, and its causing an error we can trace as well. I’ll send you a PM about this, but it’d be extremely helpful if I could remote into a computer to further debug on a machine with the issue.

                                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                      U 1 Reply Last reply Feb 5, 2018, 7:59 PM Reply Quote 0
                                      • U
                                        UWPVIOLATOR @Joe Schmitt
                                        last edited by Feb 5, 2018, 7:59 PM

                                        @joe-schmitt First try it broke Windows. Cant event get past setup.

                                        U 1 Reply Last reply Feb 5, 2018, 8:13 PM Reply Quote 0
                                        • J
                                          Joe Schmitt Senior Developer
                                          last edited by Joe Schmitt Feb 5, 2018, 2:10 PM Feb 5, 2018, 8:10 PM

                                          For anyone watching the thread, I’m in contact with @UWPVIOLATOR about the issue.

                                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                          1 Reply Last reply Reply Quote 0
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