Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580

lukebarone

@george1421 That’s a fair point! Good thing I posted that…

/var/www/fog/service/ipxe# file bzImage
bzImage: Linux kernel x86 boot executable bzImage, version 3.15.6 (root@debian64) #1 SMP PREEMPT Fri Jul 18 23:58:44 EDT 2, RO-rootFS, swap_dev 0x5, Normal VGA
/var/www/fog/service/ipxe# file bzImage32
bzImage32: Linux kernel x86 boot executable bzImage, version 4.1.0 (root@debian64) #1 SMP PREEMPT Tue Jun 23 13:28:27 EDT 20, RO-rootFS, swap_dev 0x6, Normal VGA

I’m out of my network right now, so I can’t confirm from the web site… But I think I may need to chown those files to www-data for the FOG management portal to update… Am I right?

george1421

@lukebarone Just looking at the dates on some of the files, it might appear that you have FOG 1.3.0RC or even the 1.2.0 trunk build. I can’t personally believe that, its only a guess.

The FOG webgui says you have 1.4.4 installed?

Hold off on updating them until we understand what is going on. The kernels and the inits should be updated at the same time. We will do this via the linux console once we understand what you have installed.

lukebarone

@george1421 OK, here’s the history:

Started with FOG 0.32. Upgraded slowly, until last week, to a GIT version of 1.33. I was advised to upgrade to the newest version, so I went to the latest regular build, 1.44.

I downloaded it on my server, unzipped, and used the ./bin/installfog.sh script to install it (accepting the current configuration). Upgraded the database when prompted, then went on my merry way.

It should be 1.44, all around. It’s no longer on a GIT version.

Hope this helps

george1421

@lukebarone Is there any chance we can get you to reclone the git repository and rerun 1.4.4 installer? I know the tarball route works, but I’d like to get us back to a know state and not a patched up one. If we have to get the developers on this issue they will require the system to be in a consistent state. I think we can get there and your issues should go away. We’ll get you back on solid ground now we understand what is wrong.

lukebarone

@george1421 OK, I have the newest GIT version downloaded… Heading back to the office to install it. Will report back soon

george1421

@lukebarone said in Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580:

GIT version downloaded

The context of this confuses me. Does your FOG server have internet access either direct or indirect via a proxy server?

george1421

@george1421 If your fog server does have internet access I would prefer if you use this route to install FOG

sudo -i
git clone https://github.com/FOGProject/fogproject.git /root/fogproject
cd /root/fogproject
cd bin
./installfog.sh

Sebastian Roth

@lukebarone Interesting turning point in this thread I see. Just want to add another thing to look at. Please run

ls -al /var/www/
ls -al /var/www/fog/
ls -al /var/www/html/

Possibly there is some old link pointing a wrong direction which causes the issue?!?

lukebarone

@sebastian-roth

~# ls -al /var/www/
total 32
drwxr-xr-x  6 root     root     4096 Feb  8  2017 .
drwxr-xr-x 13 root     root     4096 Oct 31  2014 ..
drwxr-xr-x 12 www-data www-data 4096 May 31  2016 fog
drwxr-xr-x 12 www-data www-data 4096 Mar 22  2013 fog_orig
drwxr-xr-x 12 www-data www-data 4096 Jul  3  2014 fog.prev
drwxr-xr-x  4 root     root     4096 Jan 15 10:58 html
-rw-r--r--  1 root     root      177 Dec  4  2012 index.html
-rw-r--r--  1 root     root       45 Jul  3  2014 index.php
~# ls -al /var/www/fog/
total 56
drwxr-xr-x 12 www-data www-data 4096 May 31  2016 .
drwxr-xr-x  6 root     root     4096 Feb  8  2017 ..
drwxr-xr-x  2 www-data root     4096 May 31  2016 av
drwxr-xr-x  2 www-data www-data 4096 May 31  2016 client
drwxr-xr-x  3 www-data www-data 4096 May 31  2016 commons
-rw-r--r--  1 www-data www-data 1406 May 31  2016 favicon.ico
-rw-r--r--  1 www-data www-data   50 May 31  2016 index.php
drwxr-xr-x  7 www-data www-data 4096 May 31  2016 lib
drwxr-xr-x 12 www-data www-data 4096 May 31  2016 management
drwxr-xr-x  4 www-data www-data 4096 May 31  2016 mobile
drwxr-xr-x  3 www-data www-data 4096 May 31  2016 public
drwxr-xr-x  3 www-data www-data 4096 May 31  2016 service
drwxr-xr-x  2 www-data www-data 4096 May 31  2016 status
drwxr-xr-x  2 www-data www-data 4096 May 31  2016 wol
~# ls -al /var/www/html/
total 20
drwxr-xr-x  4 root     root     4096 Jan 15 10:58 .
drwxr-xr-x  6 root     root     4096 Feb  8  2017 ..
drwxr-xr-x 11 www-data www-data 4096 Jan 15 11:00 fog
-rw-r--r--  1 root     root       45 May 31  2016 index.php
drwxr-xr-x  3 root     root     4096 Feb  9  2017 ISO

lukebarone

@george1421 Yes, that is the method I download with GIT.

I followed the instructions, and now have the latest trunk version, SVN Revision 6077. Do you want me to try the Full Registration again?

george1421

@lukebarone Lets make sure your kernels are current first, please.

george1421

@george1421 lets also confirm that the correct path is /var/www/ html/ fog/service/ipxe

lukebarone

@george1421 From FOG’s Configuration page:

bzImage Version: 4.13.4
bzImage32 Version: 4.13.4

george1421

@lukebarone well that is much more consistent than what you had before. I was thinking that ~~4.13.6~~ was the very latest, but lets see how well this one works with the 5580s.

Never mind I was thinking 4.11.6 which I had to install on my production server to make the surface books to work. Your version is much later.

lukebarone

@george1421 Restarted the computer, boot via UEFI PXE. Select Full Host Registration and Inventory, and it’s still just sitting there

Tom Elliott

@lukebarone based on what I’m seeing you have 2 installations of fog on your machine. I don’t know which is the default for your setup.

george1421

Well let me say, this is CRAZY!!

I have a 7280 on my desk for another project, lets make sure I can perform a full registration in FOG.

george1421

@george1421 I was able to register the 7080 just fine. I did have to turn off secure boot, and switch the hard disk mode to achi to get FOS to see it. Understand that what I see is not exactly what you are seeing. Your version of the kernels are much newer than mine (I’m running 1.4.4 too) and your hardware is different. I did see where you say the cursor just flashes and nothing, mine did that but then the kernel booted and continued.

I’m going to reinstall FOG 1.4.4 on mine to see if its picks up the newer kernels. But just to confirm you didn’t do anything other than install fog? You didn’t update anything beyond installing FOG?

lukebarone

@george1421 said in Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580:

I was able to register the 7080 just fine. I did have to turn off secure boot, and switch the hard disk mode to achi to get FOS to see it. Understand that what I see is not exactly what you are seeing. Your version of the kernels are much newer than mine (I’m running 1.4.4 too) and your hardware is different. I did see where you say the cursor just flashes and nothing, mine did that but then the kernel booted and continued.
I’m going to reinstall FOG 1.4.4 on mine to see if its picks up the newer kernels. But just to confirm you didn’t do anything other than install fog? You didn’t update anything beyond installing FOG?

Yes, I went to the Kernel Update page and selected the newest kernel… It’s a habit I picked up a while ago, but if it’s not recommended, I can run through the install again and let it keep the version that comes with the install script…?

And Secure Boot is still disabled; I never enabled it, and it was disabled by default out of the box

lukebarone

@tom-elliott Hopefully this helps:

/var/www/html/fog/service/ipxe# file bzImage32
bzImage32: Linux kernel x86 boot executable bzImage, version 4.13.4 (root@debian64) #2 SMP Wed Oct 18 15:27:21 EDT 2017, RO-rootFS, swap_dev 0x7, Normal VGA
root@fog-bak:/var/www/html/fog/service/ipxe# ls -lah
total 53M
drwxr-xr-x 3 fog      www-data 4.0K Jan 23 09:51 .
drwxr-xr-x 3 www-data www-data 4.0K Jan 23 09:06 ..
-rw-r--r-- 1 fog      www-data 2.0K Jan 23 09:06 advanced.php
drwxr-xr-x 2 fog      fog      4.0K Jan 23 09:51 backup
-rw-r--r-- 1 fog      www-data  16K Jan 23 09:06 bgdark.png
-rw-r--r-- 1 fog      www-data  21K Jan 23 09:06 bg.png
-rw-r--r-- 1 fog      www-data  922 Jan 23 09:06 boot.php
-rwxr-xr-x 1 fog      fog      7.7M Jan 23 09:51 bzImage
-rwxr-xr-x 1 fog      fog      7.5M Jan 23 09:51 bzImage32
-rw-r--r-- 1 fog      www-data 230K Jan 23 09:06 grub.exe
-rw-r--r-- 1 fog      www-data  592 Jan 23 09:06 index.php
-rw-r--r-- 1 fog      www-data  18M Jan 23 09:06 init_32.xz
-rw-r--r-- 1 fog      www-data  19M Jan 23 09:06 init.xz
-rw-r--r-- 1 fog      www-data  25K Jan 23 09:06 memdisk
-rw-r--r-- 1 fog      www-data 1.8M Jan 23 09:06 memtest.bin
-rw-r--r-- 1 fog      www-data  21K Jan 23 09:06 refind.conf
-rw-r--r-- 1 fog      www-data 201K Jan 23 09:06 refind.efi

/var/www/html/fog/service/ipxe# cat /etc/apache2/sites-enabled/001-fog.conf
NameVirtualHost *:80
<VirtualHost *:80>
    KeepAlive Off
    ServerName 192.168.0.4
    DocumentRoot /var/www/html/
    <Directory /var/www/html/fog/>
        DirectoryIndex index.php index.html index.htm
    </Directory>
    RewriteEngine On
    RewriteCond %{DOCUMENT_ROOT}/%{REQUEST_FILENAME} !-f
    RewriteCond %{DOCUMENT_ROOT}/%{REQUEST_FILENAME} !-d
    RewriteRule ^/(.*)$ /fog/api/index.php [QSA,L]
</VirtualHost>

/var/www/html/fog/service/ipxe# ls /etc/apache2/sites-enabled/ -la
total 8
drwxr-xr-x 2 root root 4096 Jan 23 09:06 .
drwxr-xr-x 8 root root 4096 Sep 25 13:35 ..
lrwxrwxrwx 1 root root   31 Jan 23 09:06 001-fog.conf -> ../sites-available/001-fog.conf

I only see the single site configuration in Apache’s sites-enabled directory, so I assume this is the correct directory that it’s using.

Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580

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