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Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580

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FOG Problems
pxe dell lat 5580
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  • S
    Sebastian Roth Moderator
    last edited by Jan 21, 2018, 9:07 PM

    @lukebarone Don’t take a video of the hanging cursor on full reg. I think it’s ok to start with bootup and stop at the cursor. But you might want to leave the machine sitting there for half an hour (plus send ICMP ping messages to see if it still responds) just to see if it goes any further.

    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

    L 1 Reply Last reply Jan 22, 2018, 7:25 PM Reply Quote 0
    • L
      lukebarone @Sebastian Roth
      last edited by Jan 22, 2018, 7:25 PM

      @sebastian-roth Well, this was unexpected…

      I put up another Dell 5580 laptop, set it to boot from the network card (Legacy), and starting pinging as soon as I saw the IP address from my computer on the same switch. As soon as the “Full host registration and inventory” task starts, the screen does the black screen with blinking cursor, but the pings stop responding! Tested with UEFI Network Booting, and the same result, except no blinking cursor.

      Thoughts where to look next? I have left the machine sitting there for 30 minutes, as requested, with no change.

      G 1 Reply Last reply Jan 22, 2018, 7:43 PM Reply Quote 0
      • G
        george1421 Moderator @lukebarone
        last edited by Jan 22, 2018, 7:43 PM

        @lukebarone I know these are super new, but are there firmware updates for these ? Are you on the latest release?

        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

        L 1 Reply Last reply Jan 22, 2018, 8:12 PM Reply Quote 0
        • L
          lukebarone @george1421
          last edited by Jan 22, 2018, 8:12 PM

          @george1421 No I’m not, I am installing the update now (Thank you Dell for letting us update the BIOS without Windows!)

          Reporting back… with the newest firmware released, the same effect is seen.

          G 1 Reply Last reply Jan 22, 2018, 8:20 PM Reply Quote 0
          • G
            george1421 Moderator @lukebarone
            last edited by Jan 22, 2018, 8:20 PM

            @lukebarone I guess for me this is a bit confusing since both quick registration and full registration boot the same engine, they only run different scripts inside of FOS.

            I can show you what the iPXE menu looks like. I know it will not mean anything to you but you can see the kernel parameters are exactly the same except for the last which tells FOS what to do.

            :fog.reginput
            kernel bzImage32 loglevel=4 initrd=init_32.xz root=/dev/ram0 rw ramdisk_size=255000 web=192.168.1.53/fog/ consoleblank=0 rootfstype=ext4 mdraid=true vga=792 storage=192.168.1.53:/images/ storageip=192.168.1.53 loglevel=4 mode=manreg
            imgfetch init_32.xz
            boot || goto MENU
            :fog.reg
            kernel bzImage32 loglevel=4 initrd=init_32.xz root=/dev/ram0 rw ramdisk_size=255000 web=192.168.1.53/fog/ consoleblank=0 rootfstype=ext4 mdraid=true vga=792 storage=192.168.1.53:/images/ storageip=192.168.1.53 loglevel=4 mode=autoreg
            imgfetch init_32.xz
            boot || goto MENU
            

            The key is mode= to tell FOS what to do. So I don’t understand why autoreg works and manreg crashes FOS (because you say after bzImage and init.xz are transferred manreg causes FOS to crash. There has to be something more going on here.

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            1 Reply Last reply Reply Quote 0
            • T
              Tom Elliott
              last edited by Jan 22, 2018, 9:08 PM

              It’s not even making it to the point of “man reg” so mode= isn’t even in play. It starts loading, and on release it passes it back. Is there a specific sequence that quick reg is going through that full reg is not following?

              (For example: Cold Boot on full reg, warm boot on quick reg, or vice versa)

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              L 1 Reply Last reply Jan 22, 2018, 9:39 PM Reply Quote 0
              • L
                lukebarone @Tom Elliott
                last edited by Jan 22, 2018, 9:39 PM

                @tom-elliott As far as I know, it happens every time. Same result on 3 different laptops of the same model/shipment.

                L 1 Reply Last reply Jan 22, 2018, 10:21 PM Reply Quote 0
                • L
                  lukebarone @lukebarone
                  last edited by Jan 22, 2018, 10:21 PM

                  In case it matters…

                  /var/www/fog/service/ipxe# ls -lah
                  total 48M
                  drwxr-xr-x 4 fog      www-data 4.0K Jan 24  2017 .
                  drwxr-xr-x 3 www-data www-data 4.0K May 31  2016 ..
                  -rw-r--r-- 1 fog      www-data 1.1K May 31  2016 advanced.php
                  drwxr-xr-x 2 fog      fog      4.0K Sep  9  2016 backup
                  -rw-r--r-- 1 fog      www-data  44K May 31  2016 bg.png
                  -rw-r--r-- 1 fog      www-data  756 May 31  2016 boot.php
                  -rwxr-xr-x 1 fog      fog      5.9M Sep  9  2016 bzImage
                  -rwxr-xr-x 1 fog      fog      6.4M Sep  9  2016 bzImage32
                  -rw-r--r-- 1 fog      www-data 230K May 31  2016 grub.exe
                  -rw-r--r-- 1 root     root      16M Jul 16  2016 init_32.xz
                  -rw-r--r-- 1 root     root      18M Jul 16  2016 init.xz
                  -rw-r--r-- 1 fog      www-data  25K May 31  2016 memdisk
                  -rw-r--r-- 1 fog      www-data 1.8M May 31  2016 memtest.bin
                  drwxr-xr-x 2 root     root     4.0K Sep  9  2016 old
                  
                  G 1 Reply Last reply Jan 22, 2018, 10:32 PM Reply Quote 0
                  • G
                    george1421 Moderator @lukebarone
                    last edited by george1421 Jan 22, 2018, 4:33 PM Jan 22, 2018, 10:32 PM

                    @lukebarone I realize that my FOG-Pi server has been hacked up a bit but I’m having a hard time connecting the dots here. You say you have fog 1.4.4, but your files are from jul-sep 2016. I don’t know how you have linux kernel 4.13.4. Can you confirm? On my FOG-I server all of the files are from mid to late 2017. From the same directory where you posted the listing, key in sudo files bzImage and confirm the kernel release.

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                    G 1 Reply Last reply Jan 22, 2018, 10:34 PM Reply Quote 0
                    • G
                      george1421 Moderator @george1421
                      last edited by george1421 Jan 22, 2018, 4:36 PM Jan 22, 2018, 10:34 PM

                      @george1421 According to Tom’s post FOG 1.4.4 was released in Jul 2017
                      ref: https://forums.fogproject.org/topic/10341/fog-1-4-4-officially-released

                      I’m only raising the issue because you may have an old install with old kernels causing this strange behavior.

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                      L 1 Reply Last reply Jan 22, 2018, 10:41 PM Reply Quote 0
                      • L
                        lukebarone @george1421
                        last edited by Jan 22, 2018, 10:41 PM

                        @george1421 That’s a fair point! Good thing I posted that…

                        /var/www/fog/service/ipxe# file bzImage
                        bzImage: Linux kernel x86 boot executable bzImage, version 3.15.6 (root@debian64) #1 SMP PREEMPT Fri Jul 18 23:58:44 EDT 2, RO-rootFS, swap_dev 0x5, Normal VGA
                        /var/www/fog/service/ipxe# file bzImage32
                        bzImage32: Linux kernel x86 boot executable bzImage, version 4.1.0 (root@debian64) #1 SMP PREEMPT Tue Jun 23 13:28:27 EDT 20, RO-rootFS, swap_dev 0x6, Normal VGA
                        

                        I’m out of my network right now, so I can’t confirm from the web site… But I think I may need to chown those files to www-data for the FOG management portal to update… Am I right?

                        G 1 Reply Last reply Jan 22, 2018, 10:43 PM Reply Quote 0
                        • G
                          george1421 Moderator @lukebarone
                          last edited by george1421 Jan 22, 2018, 4:44 PM Jan 22, 2018, 10:43 PM

                          @lukebarone Just looking at the dates on some of the files, it might appear that you have FOG 1.3.0RC or even the 1.2.0 trunk build. I can’t personally believe that, its only a guess.

                          The FOG webgui says you have 1.4.4 installed?

                          Hold off on updating them until we understand what is going on. The kernels and the inits should be updated at the same time. We will do this via the linux console once we understand what you have installed.

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                          L 1 Reply Last reply Jan 22, 2018, 10:52 PM Reply Quote 0
                          • L
                            lukebarone @george1421
                            last edited by Jan 22, 2018, 10:52 PM

                            @george1421 OK, here’s the history:

                            Started with FOG 0.32. Upgraded slowly, until last week, to a GIT version of 1.33. I was advised to upgrade to the newest version, so I went to the latest regular build, 1.44.

                            I downloaded it on my server, unzipped, and used the ./bin/installfog.sh script to install it (accepting the current configuration). Upgraded the database when prompted, then went on my merry way.

                            It should be 1.44, all around. It’s no longer on a GIT version.

                            Hope this helps

                            G 1 Reply Last reply Jan 22, 2018, 10:56 PM Reply Quote 0
                            • G
                              george1421 Moderator @lukebarone
                              last edited by Jan 22, 2018, 10:56 PM

                              @lukebarone Is there any chance we can get you to reclone the git repository and rerun 1.4.4 installer? I know the tarball route works, but I’d like to get us back to a know state and not a patched up one. If we have to get the developers on this issue they will require the system to be in a consistent state. I think we can get there and your issues should go away. We’ll get you back on solid ground now we understand what is wrong.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                              L 1 Reply Last reply Jan 22, 2018, 11:09 PM Reply Quote 0
                              • L
                                lukebarone @george1421
                                last edited by Jan 22, 2018, 11:09 PM

                                @george1421 OK, I have the newest GIT version downloaded… Heading back to the office to install it. Will report back soon

                                G 1 Reply Last reply Jan 22, 2018, 11:10 PM Reply Quote 0
                                • G
                                  george1421 Moderator @lukebarone
                                  last edited by Jan 22, 2018, 11:10 PM

                                  @lukebarone said in Black screen when attempting to Perform full registration and inventory on Dell Latitude 5580:

                                  GIT version downloaded

                                  The context of this confuses me. Does your FOG server have internet access either direct or indirect via a proxy server?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                  G 1 Reply Last reply Jan 22, 2018, 11:12 PM Reply Quote 0
                                  • G
                                    george1421 Moderator @george1421
                                    last edited by Jan 22, 2018, 11:12 PM

                                    @george1421 If your fog server does have internet access I would prefer if you use this route to install FOG

                                    sudo -i
                                    git clone https://github.com/FOGProject/fogproject.git /root/fogproject
                                    cd /root/fogproject
                                    cd bin
                                    ./installfog.sh
                                    

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                    L 1 Reply Last reply Jan 23, 2018, 5:13 PM Reply Quote 0
                                    • S
                                      Sebastian Roth Moderator
                                      last edited by Sebastian Roth Jan 22, 2018, 5:56 PM Jan 22, 2018, 11:56 PM

                                      @lukebarone Interesting turning point in this thread I see. Just want to add another thing to look at. Please run

                                      ls -al /var/www/
                                      ls -al /var/www/fog/
                                      ls -al /var/www/html/
                                      

                                      Possibly there is some old link pointing a wrong direction which causes the issue?!?

                                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                      L 1 Reply Last reply Jan 23, 2018, 5:06 PM Reply Quote 0
                                      • L
                                        lukebarone @Sebastian Roth
                                        last edited by Jan 23, 2018, 5:06 PM

                                        @sebastian-roth

                                        ~# ls -al /var/www/
                                        total 32
                                        drwxr-xr-x  6 root     root     4096 Feb  8  2017 .
                                        drwxr-xr-x 13 root     root     4096 Oct 31  2014 ..
                                        drwxr-xr-x 12 www-data www-data 4096 May 31  2016 fog
                                        drwxr-xr-x 12 www-data www-data 4096 Mar 22  2013 fog_orig
                                        drwxr-xr-x 12 www-data www-data 4096 Jul  3  2014 fog.prev
                                        drwxr-xr-x  4 root     root     4096 Jan 15 10:58 html
                                        -rw-r--r--  1 root     root      177 Dec  4  2012 index.html
                                        -rw-r--r--  1 root     root       45 Jul  3  2014 index.php
                                        ~# ls -al /var/www/fog/
                                        total 56
                                        drwxr-xr-x 12 www-data www-data 4096 May 31  2016 .
                                        drwxr-xr-x  6 root     root     4096 Feb  8  2017 ..
                                        drwxr-xr-x  2 www-data root     4096 May 31  2016 av
                                        drwxr-xr-x  2 www-data www-data 4096 May 31  2016 client
                                        drwxr-xr-x  3 www-data www-data 4096 May 31  2016 commons
                                        -rw-r--r--  1 www-data www-data 1406 May 31  2016 favicon.ico
                                        -rw-r--r--  1 www-data www-data   50 May 31  2016 index.php
                                        drwxr-xr-x  7 www-data www-data 4096 May 31  2016 lib
                                        drwxr-xr-x 12 www-data www-data 4096 May 31  2016 management
                                        drwxr-xr-x  4 www-data www-data 4096 May 31  2016 mobile
                                        drwxr-xr-x  3 www-data www-data 4096 May 31  2016 public
                                        drwxr-xr-x  3 www-data www-data 4096 May 31  2016 service
                                        drwxr-xr-x  2 www-data www-data 4096 May 31  2016 status
                                        drwxr-xr-x  2 www-data www-data 4096 May 31  2016 wol
                                        ~# ls -al /var/www/html/
                                        total 20
                                        drwxr-xr-x  4 root     root     4096 Jan 15 10:58 .
                                        drwxr-xr-x  6 root     root     4096 Feb  8  2017 ..
                                        drwxr-xr-x 11 www-data www-data 4096 Jan 15 11:00 fog
                                        -rw-r--r--  1 root     root       45 May 31  2016 index.php
                                        drwxr-xr-x  3 root     root     4096 Feb  9  2017 ISO
                                        
                                        1 Reply Last reply Reply Quote 0
                                        • L
                                          lukebarone @george1421
                                          last edited by Jan 23, 2018, 5:13 PM

                                          @george1421 Yes, that is the method I download with GIT.

                                          I followed the instructions, and now have the latest trunk version, SVN Revision 6077. Do you want me to try the Full Registration again?

                                          G 1 Reply Last reply Jan 23, 2018, 5:18 PM Reply Quote 0
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