Fog no such device or address

[george1421]

Is your fog server’s IP assigned by DHCP?

What is the issue is the fog server can not find the IP address of your windows clients.

It appears that your fog server can ping the router by name, but it can’t ping the windows devices by name?

Is the FOG client installed on your target computers?

[cajos001]

@george1421 Sorry for the late reply.

Yes our FOG servers IP is assigned by DHCP.

The Windows client can ping the FOG server but does not respond to ping from the FOG server.

Here’s a partial fog.log from the Windows client.

--------------------------------PowerManagement-------------------------------

2017-03-01 14:30 Client-Info Client Version: 0.11.9
2017-03-01 14:30 Client-Info Client OS: Windows
2017-03-01 14:30 Client-Info Server Version: 1.3.4
2017-03-01 14:30 Middleware::Response ERROR: Unable to get subsection
2017-03-01 14:30 Middleware::Response ERROR: Objektreferensen har inte angetts till en instans av ett objekt.
(Translation = Object reference not set to an instance of an object.)

---

----------------------------------UserTracker---------------------------------

2017-03-01 14:30 Client-Info Client Version: 0.11.9
2017-03-01 14:30 Client-Info Client OS: Windows
2017-03-01 14:30 Client-Info Server Version: 1.3.4
2017-03-01 14:30 Middleware::Response ERROR: Unable to get subsection
2017-03-01 14:30 Middleware::Response ERROR: Objektreferensen har inte angetts till en instans av ett objekt.
2017-03-01 14:30 Service Sleeping for 60 seconds
2017-03-01 14:31 Middleware::Communication URL: http://192.168.0.3/fog/management/index.php?sub=requestClientInfo&configure&newService&json
2017-03-01 14:31 Middleware::Communication ERROR: Could not contact FOG server
2017-03-01 14:31 Middleware::Communication ERROR: Det går inte att ansluta till fjärrservern
2017-03-01 14:31 Middleware::Response Success
2017-03-01 14:31 Service ERROR: Invalid promptTime, using default
2017-03-01 14:31 Middleware::Communication URL: http://192.168.0.3/fog/management/index.php?sub=requestClientInfo&mac=B8:F6:B1:36:90:08|40:6C:8F:28:51:BE|7C:C3:A1:AE:73:46||00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0|00:00:00:00:00:00:00:E0&newService&json
2017-03-01 14:31 Middleware::Communication ERROR: Could not contact FOG server
2017-03-01 14:31 Middleware::Communication ERROR: Det går inte att ansluta till fjärrservern
2017-03-01 14:31 Middleware::Response Success
2017-03-01 14:31 Middleware::Communication URL: http://192.168.0.3/fog/service/getversion.php?clientver&newService&json
2017-03-01 14:31 Service ERROR: Unable to get cycle data
2017-03-01 14:31 Service ERROR: Det går inte att ansluta till fjärrservern
2017-03-01 14:31 Middleware::Response Success

---

---------------------------------ClientUpdater--------------------------------

2017-03-01 14:31 Client-Info Client Version: 0.11.9
2017-03-01 14:31 Client-Info Client OS: Windows
2017-03-01 14:31 Client-Info Server Version: 1.3.4
2017-03-01 14:31 Middleware::Response ERROR: Unable to get subsection
2017-03-01 14:31 Middleware::Response ERROR: Objektreferensen har inte angetts till en instans av ett objekt.

[george1421]

@cajos001 said in Fog no such device or address:

@george1421 Sorry for the late reply.

Yes our FOG servers IP is assigned by DHCP.

The Windows client can ping the FOG server but does not respond to ping from the FOG server.

I guess point 1, your FOG server needs a consistent IP address. You can do this through dhcp reservations or by assigning a static IP address to your fog server. If your fog server changes IP address (because of dhcp) after FOG is installed, FOG will break.

And just for clarity, you can ping your windows clients by IP address but not by workstation name from the fog server, correct?

[cajos001]

@george1421

I’ve changed the network setting to static and restarted the server.

I cannot ping the Windows clients by name or IP address from the FOG server.

[george1421]

@cajos001 ok, can you ensure (or temporarily disable) the windows firewall on a test system. We need to ensure that the firewall isn’t blocking the pings from a unix based computer.

Also when you set the static IP on the FOG server it must remain the same address as when FOG was installed.

[cajos001]

@george1421 I’ll do that and post the result.

[cajos001]

@cajos001 I disabled the Windows firewall and can ping the Windows client by IP address from the FOG server.

However the log file now shows “Response Invalid security token”

2017-03-01 17:05 Main Bootstrapping Zazzles
 2017-03-01 17:05 Controller Initialize
 2017-03-01 17:05 Zazzles Creating main thread
 2017-03-01 17:05 Zazzles Service construction complete
 2017-03-01 17:05 Controller Start

 2017-03-01 17:05 Service Starting service
 2017-03-01 17:05 Bus Became bus server
 2017-03-01 17:05 Bus {
  "self": true,
  "channel": "Status",
  "data": "{\r\n  \"action\": \"load\"\r\n}"
}
 2017-03-01 17:05 Bus Emmiting message on channel: Status
 2017-03-01 17:05 Service Invoking early JIT compilation on needed binaries

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 2017-03-01 17:05 Client-Info Version: 0.11.9
 2017-03-01 17:05 Client-Info OS:      Windows
 2017-03-01 17:05 Middleware::Authentication Waiting for authentication timeout to pass
 2017-03-01 17:05 Middleware::Communication Download: http://192.168.0.3/fog/management/other/ssl/srvpublic.crt
 2017-03-01 17:05 Data::RSA FOG Server CA cert found
 2017-03-01 17:05 Middleware::Authentication Cert OK
 2017-03-01 17:05 Middleware::Communication POST URL: http://192.168.0.3/fog/management/index.php?sub=requestClientInfo&authorize&newService
 2017-03-01 17:05 Middleware::Response Invalid security token

------------------------------------------------------------------------------
--------------------------------Authentication--------------------------------
------------------------------------------------------------------------------
 2017-03-01 17:05 Client-Info Version: 0.11.9
 2017-03-01 17:05 Client-Info OS:      Windows
 2017-03-01 17:05 Middleware::Authentication Waiting for authentication timeout to pass

[george1421]

@cajos001 OK from the communications side it looks like the windows firewall is blocking ping attempts. You will need to allow this communication for each workstation. (ICMP ping, reply).

As for the security token, that is out of my realm so I’m guessing here. There should be a “reset security information” option for that host (I can’t seem to find it). What its saying is the certificate finger printed on the client doesn’t match the FOG server. This happens if you reimage your FOG server (wipe and replace) and a new certificate is created.

@Developers A little guidance would be appreciated.

[Junkhacker]

@george1421 it sounds like you’ve got it right to me

[cajos001]

@george1421 It worked!
I clicked on the host name in the list and in that page reset the encryption data. Now that host has joined the domain and got the right printer.

I will now do these steps on our master image.

Thank you for your kind and patient help.