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    Unable to upload images

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • D
      Doctrg @george1421
      last edited by

      @george1421 We are not using the location plugin, that we know of.

      george1421G 1 Reply Last reply Reply Quote 0
      • D
        Doctrg @Tom Elliott
        last edited by

        @Tom-Elliott We only have the 1 master node.

        george1421G 1 Reply Last reply Reply Quote 0
        • george1421G
          george1421 Moderator @Doctrg
          last edited by

          @Doctrg All three storage nodes are at the same location or subnet?

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

          1 Reply Last reply Reply Quote 0
          • george1421G
            george1421 Moderator @Doctrg
            last edited by

            @Doctrg said in Unable to upload images:

            @Tom-Elliott We only have the 1 master node.

            As its defined on the master FOG server?

            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

            D 1 Reply Last reply Reply Quote 0
            • D
              Doctrg @george1421
              last edited by

              @george1421 We have the 1 master node and 3 storage nodes on different subnets. At the moment we are trying to fix uploading to the master node and then we will update the other storage nodes from 1.3.0 to 1.3.2.

              Tom ElliottT 1 Reply Last reply Reply Quote 0
              • Tom ElliottT
                Tom Elliott @Doctrg
                last edited by

                @Doctrg On the current system that you’ve tested everything, can you verify that the image is uploaded to the /images/dev/<macofuploadinghost> location?

                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                D 1 Reply Last reply Reply Quote 0
                • D
                  Doctrg @Tom Elliott
                  last edited by

                  @Tom-Elliott I can confirm that it does upload to that file location.

                  Tom ElliottT 1 Reply Last reply Reply Quote 0
                  • Tom ElliottT
                    Tom Elliott @Doctrg
                    last edited by

                    @Doctrg Can you try running;

                    chown -R fog:root /images

                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                    D 1 Reply Last reply Reply Quote 0
                    • D
                      Doctrg @Tom Elliott
                      last edited by

                      @Tom-Elliott Unfortunately I’m getting the same failure after running chown -R fog:root /images.

                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                      • Tom ElliottT
                        Tom Elliott @Doctrg
                        last edited by

                        @Doctrg Can you provide your apache error log please?

                        Maybe even the access log?

                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          Doctrg @Tom Elliott
                          last edited by

                          @Tom-Elliott 0_1484688152981_error_log I’ve attached the error log, however the access log has not been modified since June 2016.

                          Tom ElliottT 1 Reply Last reply Reply Quote 0
                          • Tom ElliottT
                            Tom Elliott @Doctrg
                            last edited by

                            @Doctrg Did somebody make your images immutable by chance?

                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                            D 1 Reply Last reply Reply Quote 0
                            • D
                              Doctrg @Tom Elliott
                              last edited by

                              @Tom-Elliott No, but there are 2 images that I have set to locked to make sure no-one else can make changes or delete them.

                              Tom ElliottT 1 Reply Last reply Reply Quote 0
                              • Tom ElliottT
                                Tom Elliott @Doctrg
                                last edited by

                                @Doctrg Are you uploading on one of these images? What do you mean set to locked I guess?

                                Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                D 1 Reply Last reply Reply Quote 0
                                • D
                                  Doctrg @Tom Elliott
                                  last edited by

                                  @Tom-Elliott I’m not trying to change those images and they are on one of the other storage nodes. There’s the option in the Image Management to set the image as Protected.

                                  1 Reply Last reply Reply Quote 0
                                  • Tom ElliottT
                                    Tom Elliott
                                    last edited by

                                    Here’s what I’m seeing is the issue:

                                    [Tue Jan 17 14:58:50 2017] [error] [client 10.16.10.73] PHP Fatal error:  Uncaught exception 'Exception' with message 'Type: 2, File: /var/www/html/fog/lib/fog/fogftp.class.php, Line: 708, Message: ftp_put(): Could not create file., Host: 10.16.0.220, Username: fog' in /var/www/html/fog/lib/fog/fogftp.class.php:367\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogftp.class.php(772): FOGFTP->ftperror(Array)\n#1 /var/www/html/fog/lib/reg-task/taskqueue.class.php(366): FOGFTP->rename('//images/dev/74...', '//images/LABNUR...')\n#2 /var/www/html/fog/lib/reg-task/taskqueue.class.php(413): TaskQueue->_moveUpload()\n#3 /var/www/html/fog/service/Post_Stage2.php(24): TaskQueue->checkout()\n#4 {main}\n  thrown in /var/www/html/fog/lib/fog/fogftp.class.php on line 367
                                    

                                    Can you manually remove the folder that’s trying to be placed in the image location?

                                    I don’t know the full name of the image but it looks like something:

                                    rm -rf /images/LABNUR<other_stuff_I_cannot_see>
                                    

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                    Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                    Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      Doctrg @Tom Elliott
                                      last edited by

                                      @Tom-Elliott Ok. I was able to manually delete the folder. I then had a spark in the brain to try something. I created a new image and unchecked replicate image. It was able to upload the image correctly. I then put the check mark back in to replicate the image and it failed. So it seems that since we are not replicating our images we should uncheck that because it seems to be the issue.

                                      Tom ElliottT 1 Reply Last reply Reply Quote 0
                                      • Tom ElliottT
                                        Tom Elliott @Doctrg
                                        last edited by

                                        @Doctrg It could be, but replication doesn’t play (shouldn’t) a value in dealing with uploads.
                                        I’ll see if I can confirm but I assure you this shouldn’t be the case. Only example I could think that might make it a problem, is if lftp is actually running, essentially making the file unable to be removed.

                                        Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                        Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                        Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                        D 1 Reply Last reply Reply Quote 0
                                        • D
                                          Doctrg @Tom Elliott
                                          last edited by

                                          @Tom-Elliott It would great if there were a global setting for disabling replication. I have updated one of our other storage nodes that was failing before 1.3.2 and with replication unchecked it uploaded without an issue.

                                          Tom ElliottT george1421G 3 Replies Last reply Reply Quote 0
                                          • Tom ElliottT
                                            Tom Elliott @Doctrg
                                            last edited by

                                            @Doctrg I wonder if this isn’t a bug, but it cannot remove the original image file because it’s trying to push the images down to the other nodes?

                                            As a test would you be able to do say:

                                            service FOGImageReplicator stop (but keep the image with replication on?)

                                            The image replicator service wouldn’t be trying to do anything and any stuck transfers would be killed on the stopping of the replicator service. Can you upload then?

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                            Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                            Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                            D 2 Replies Last reply Reply Quote 0
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