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    Unable to upload images

    Scheduled Pinned Locked Moved Solved
    FOG Problems
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    • Tom ElliottT
      Tom Elliott @Doctrg
      last edited by

      @Doctrg On the current system that you’ve tested everything, can you verify that the image is uploaded to the /images/dev/<macofuploadinghost> location?

      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

      D 1 Reply Last reply Reply Quote 0
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        Doctrg @Tom Elliott
        last edited by

        @Tom-Elliott I can confirm that it does upload to that file location.

        Tom ElliottT 1 Reply Last reply Reply Quote 0
        • Tom ElliottT
          Tom Elliott @Doctrg
          last edited by

          @Doctrg Can you try running;

          chown -R fog:root /images

          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

          D 1 Reply Last reply Reply Quote 0
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            Doctrg @Tom Elliott
            last edited by

            @Tom-Elliott Unfortunately I’m getting the same failure after running chown -R fog:root /images.

            Tom ElliottT 1 Reply Last reply Reply Quote 0
            • Tom ElliottT
              Tom Elliott @Doctrg
              last edited by

              @Doctrg Can you provide your apache error log please?

              Maybe even the access log?

              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

              D 1 Reply Last reply Reply Quote 0
              • D
                Doctrg @Tom Elliott
                last edited by

                @Tom-Elliott 0_1484688152981_error_log I’ve attached the error log, however the access log has not been modified since June 2016.

                Tom ElliottT 1 Reply Last reply Reply Quote 0
                • Tom ElliottT
                  Tom Elliott @Doctrg
                  last edited by

                  @Doctrg Did somebody make your images immutable by chance?

                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                  D 1 Reply Last reply Reply Quote 0
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                    Doctrg @Tom Elliott
                    last edited by

                    @Tom-Elliott No, but there are 2 images that I have set to locked to make sure no-one else can make changes or delete them.

                    Tom ElliottT 1 Reply Last reply Reply Quote 0
                    • Tom ElliottT
                      Tom Elliott @Doctrg
                      last edited by

                      @Doctrg Are you uploading on one of these images? What do you mean set to locked I guess?

                      Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                      Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                      Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

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                        Doctrg @Tom Elliott
                        last edited by

                        @Tom-Elliott I’m not trying to change those images and they are on one of the other storage nodes. There’s the option in the Image Management to set the image as Protected.

                        1 Reply Last reply Reply Quote 0
                        • Tom ElliottT
                          Tom Elliott
                          last edited by

                          Here’s what I’m seeing is the issue:

                          [Tue Jan 17 14:58:50 2017] [error] [client 10.16.10.73] PHP Fatal error:  Uncaught exception 'Exception' with message 'Type: 2, File: /var/www/html/fog/lib/fog/fogftp.class.php, Line: 708, Message: ftp_put(): Could not create file., Host: 10.16.0.220, Username: fog' in /var/www/html/fog/lib/fog/fogftp.class.php:367\nStack trace:\n#0 /var/www/html/fog/lib/fog/fogftp.class.php(772): FOGFTP->ftperror(Array)\n#1 /var/www/html/fog/lib/reg-task/taskqueue.class.php(366): FOGFTP->rename('//images/dev/74...', '//images/LABNUR...')\n#2 /var/www/html/fog/lib/reg-task/taskqueue.class.php(413): TaskQueue->_moveUpload()\n#3 /var/www/html/fog/service/Post_Stage2.php(24): TaskQueue->checkout()\n#4 {main}\n  thrown in /var/www/html/fog/lib/fog/fogftp.class.php on line 367
                          

                          Can you manually remove the folder that’s trying to be placed in the image location?

                          I don’t know the full name of the image but it looks like something:

                          rm -rf /images/LABNUR<other_stuff_I_cannot_see>
                          

                          Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                          Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                          Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                          D 1 Reply Last reply Reply Quote 0
                          • D
                            Doctrg @Tom Elliott
                            last edited by

                            @Tom-Elliott Ok. I was able to manually delete the folder. I then had a spark in the brain to try something. I created a new image and unchecked replicate image. It was able to upload the image correctly. I then put the check mark back in to replicate the image and it failed. So it seems that since we are not replicating our images we should uncheck that because it seems to be the issue.

                            Tom ElliottT 1 Reply Last reply Reply Quote 0
                            • Tom ElliottT
                              Tom Elliott @Doctrg
                              last edited by

                              @Doctrg It could be, but replication doesn’t play (shouldn’t) a value in dealing with uploads.
                              I’ll see if I can confirm but I assure you this shouldn’t be the case. Only example I could think that might make it a problem, is if lftp is actually running, essentially making the file unable to be removed.

                              Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                              Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                              Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                              D 1 Reply Last reply Reply Quote 0
                              • D
                                Doctrg @Tom Elliott
                                last edited by

                                @Tom-Elliott It would great if there were a global setting for disabling replication. I have updated one of our other storage nodes that was failing before 1.3.2 and with replication unchecked it uploaded without an issue.

                                Tom ElliottT george1421G 3 Replies Last reply Reply Quote 0
                                • Tom ElliottT
                                  Tom Elliott @Doctrg
                                  last edited by

                                  @Doctrg I wonder if this isn’t a bug, but it cannot remove the original image file because it’s trying to push the images down to the other nodes?

                                  As a test would you be able to do say:

                                  service FOGImageReplicator stop (but keep the image with replication on?)

                                  The image replicator service wouldn’t be trying to do anything and any stuck transfers would be killed on the stopping of the replicator service. Can you upload then?

                                  Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG! Get in contact with me (chat bubble in the top right corner) if you want to join in.

                                  Web GUI issue? Please check apache error (debian/ubuntu: /var/log/apache2/error.log, centos/fedora/rhel: /var/log/httpd/error_log) and php-fpm log (/var/log/php*-fpm.log)

                                  Please support FOG if you like it: https://wiki.fogproject.org/wiki/index.php/Support_FOG

                                  D 2 Replies Last reply Reply Quote 0
                                  • george1421G
                                    george1421 Moderator @Doctrg
                                    last edited by

                                    @Doctrg said in Unable to upload images:

                                    @Tom-Elliott It would great if there were a global setting for disabling replication…

                                    Stop the FOGReplicator service and then all replication will stop.

                                    But I see Tom’s point the only time the image will be locked is when it is currently in the replication state.

                                    Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      Doctrg @Tom Elliott
                                      last edited by

                                      @Tom-Elliott I stopped the Replicator service and tried uploading with replicate checked. It failed uploading.

                                      D 1 Reply Last reply Reply Quote 0
                                      • D
                                        Doctrg @Doctrg
                                        last edited by

                                        @Doctrg I’m told by one of our other techs that even with the service off and the replicate image unchecked that it still fails.

                                        1 Reply Last reply Reply Quote 0
                                        • C
                                          cadams
                                          last edited by

                                          I just came to stop by and say I’m monitoring this thread as I have the same issue. Thanks for your hard work.

                                          george1421G 1 Reply Last reply Reply Quote 0
                                          • george1421G
                                            george1421 Moderator @cadams
                                            last edited by

                                            @cadams said in Unable to upload images:

                                            I just came to stop by and say I’m monitoring this thread as I have the same issue. Thanks for your hard work.

                                            Do you have multiple storage nodes in your setup? If not we might want to start a new thread just to keep the issues split because the conditions are different.

                                            Please help us build the FOG community with everyone involved. It's not just about coding - way more we need people to test things, update documentation and most importantly work on uniting the community of people enjoying and working on FOG!

                                            C 1 Reply Last reply Reply Quote 0
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